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Past Tradeshop Customer's Very Kind Comments....
"The Library of Congress of Customer Satisfaction"
...did you notice the e-mail adresses? Our praise is verifiable.

*Updated as time permits. Serving clients comes first here.

Date: Wed, 4 May 2005 08:40:17 -0700 (PDT)
From: Laura Walters <mlwalters@sbcglobal.net>
Subject: My ring arrived!
To: duane@tradeshop.com
Status:
Duane,

The ring just got here - and it's breathtaking! You are truly a miracle worker. It looks so much better than I even imagined it could. Thank you, thank you, thank you! And thanks to everyone there who worked on it. The engraving looks wonderful. I'm speechless. I've already given your card to three girls in the office - they can't believe the difference from my first set.

Outstanding work!
Laura Walters

X-POP3-Rcpt: elsey@tradeshop.com
From: PrncysAyla@aol.com
Date: Fri, 29 Sep 2000 18:23:34 EDT
Subject: Re: The royal ring is ready
To: Ray@tradeshop.com

::screams at its beauty & drags her husband over to her screen to see it::

Aaaaaaaaaaack!! It's awesome! Didn't think the pear was gonna sit up that high on the ring, but it looks ok. You guys did a great job....on all of them. You *do* realize, however, that Jerome will have to be beaten severely when he gets back. How DARE he leave the estates before my rings are complete! What nerve! ::laughs:: Does he prefer whips & chains or does he have another method of punishment he likes better? ::quirks her brow & smirks....then, unable to contain her laughter, busts up::

Anyway....back to the rings. I would prefer to have all of them here, at least for now. We can work out the engraving dilemma this way....Have Jan issue a refund of the engraving costs, to be returned with the rings & after the first of the year, I can send the ring & the funds back & the engraving can be done then OR send all the rings back, leave the funds for the engraving there & schedule the engraving for my engagement ring the day Jerome gets back, at the end of October. I can send the ring back a few days before he returns, so it'll be all ready for him when he walks in.

Let me know. If at all possible, we'd like the rings as quickly as we can get them. Just in case, I've again placed our mailing address below:

I can assume (I know, baaaaad thing to do ::giggles::) the package will be sent either FedEx or insured certified? Our thanks again to everyone there. Take care & talk with you soon.

H.R.H. Princess Ayla d�Cavalcant�-Stirling aka Tracey K. Ammons ::giggles::

X-POP3-Rcpt: elsey@tradeshop.com
Date: Sat, 07 Oct 2000 00:03:35 -0700
From: BO sbogie@swbell.net
Subject: Re: Option to Lighten
To: Tradeshop Reply-to: sbogie@swbell.net

Bill,

What can I say....you're the best! I'm so impressed.

Even though you knew I was completely sold, and you've already got all my money, You still took the time to shoot some more shots just for my pure enjoyment.

You've made my week!

I pulled up the link that you sent last night for several people at work today. Let me tell you, even the guys were oooohing and awwwwing. I'm not kidding! The ladies were obviously impressed, but to get the guys wowing at just the pictures, you've done some excellent work.

Here's something else to make you smile. The wonderful man I'm going to marry has absolutely no appreciation for jewelry. He'll wear the simple gold band I'm giving him, but he doesn't even wear a watch. Do you remember that drawing you sent? The one I made some adjustments to? When I showed him the drawing he said it looked like a W.W.W.F. wrestling belt! Course he was trying to bait me.

Tell you what though, the pics have so impressed him that he is VERY excited about seeing the ring tomorrow.

Thanks so much to all of you for your hard work and incredible attention to detail.

When I pick myself up off the floor, after seeing the real thing tomorrow, I'll shoot you another e-mail.

Take care,

L

LX-POP3-Rcpt: elsey@tradeshop.com
Date: Thu, 19 Oct 2000 17:20:30 -0700 (PDT) From: Agustin Odio a_odio@yahoo.com
Subject: Thanks
To: Ray@tradeshop.com

Well it is never too late to thank you for the ring. It was perfect and I really appreciatte all your efforts to make Denises wish come true. The ring is as lovely as she is. Thanks agian for everyhing. By the way I am from Costa Rica, not Russia.

Denise will be getting in touch with you pretty soon...

Thanks again for everything.

X-POP3-Rcpt: elsey@tradeshop.com
X-EM-Version: 5, 0, 0, 0
From: "Andrew Miller"
To: RayElsey@tradeshop.com
Subject: The "Miller Time" ring in Ohio
Date: Fri, 20 Oct 2000 20:48:17 -0700

--- Andrew Miller
--- martha303@earthlink.net
--- EarthLink: It's your Internet.

Hello Ray,

The last time you heard from me I was crying on the phone because I couldn't find a reputable appraiser. This was back in April. Well my husband tracked one down and everything got sorted out. My ring got appraised for 12,000 dollars!!!!! :)

I'm e-mailing you because I still get compliments on my ring.

I'm so proud of my ring. When we were first married I never thought I'd wear a diamond because of our finances. I never imagined that I would be wearing a high quality ring at that. I can tell that you spent a lot of time on it. You'll probably hear from me again because I'm looking for platinum earrings to match my ring. Keep up the great work. I've told virtually everyone that I know about your website and I know two of them are looking. One lady that works with my husband wants a ring just like mine. Here's to another honeymoon thanks to you!!

Martha Miller
Willoughby,OHX

Date: Sat, 21 Oct 2000 10:59:10 -0700
From: "Glenn Butler" Organization: Motorola Semiconductor Products Sector X-Accept-Language: en
To: Gary@tradeshop.com
Subject: Butler
X-Motorola-Sent-Wireless: 1

Gary,

The ring is a smidgen too big. It slips pretty easily over her knuckle and off her finger. How can we make it a 1/4 to 1/2 size smaller? Do you have to actually cut it, then solder the cut? That sounds like it would leave a nasty scar there. Any ideas on how we should proceed with making it a little smaller. She loves the ring and is glad I have such great taste! Thanks again.

Of course, she said "YES!!!!" ;-)

Lemmee know!

Glenn ButlerX-POP3-Rcpt: elsey@tradeshop.com
Date: Mon, 30 Oct 2000 08:40:55 -0800 (PST) X-Sender: elmar@mail.ocf.berkeley.edu
To: Jan Elsey
From: elmar
Subject: Re: Me again...

We've received the ring. It looks great.

Thanks,

Elmar and Lisa

X-POP3-Rcpt: elsey@tradeshop.com
Date: Sun, 12 Nov 2000 21:09:07 -0800
From: Jeffrey Whitehead
Reply-To: jeph@curs.org
X-Accept-Language: en
To: Jan Elsey
Subject: Re: Shipping!

Jan,

The ring is excellent and has been recieved and verified. Please go ahead and send the original certificate any time.

From: KATHY723@webtv.net (KATHY JEFFERSON)
Date: Wed, 15 Nov 2000 08:01:26 -0500 (EST)
To: ray@tradeshop.com
Subject: Sleepless in Greensboro

Hey Ray:

Barry forwarded your e-mail of yesterday of my ring finished. Well, I took your advice, and got a glass of wine and enjoyed gazing at the intricate details of my ring. I love the little hearts! It truly is a work of art, and you are a wonderful artist. I truly feel so lucky to know that I am getting a ring made just for me that is just exquisite!

Please go ahead with the 3 mm comfort band to match (that can be worn alone) and Barry is now fine with a platinum band per your e-mail with the 6 mm milligrain edge and engraving that was shown.

I saw the e-mail at around 10pm last night, and was sleepless at 2 am, had to see it again... it is a dream come true, especially since, when Barry gave me a store bought engagement ring a month ago, we found out after getting it appraised, the diamond had been switched. Of course, the ring went back, and that's how we decided to only go with a GIA diamond and learned about you through your friend at Affordable Diamonds, beause of your beautiful custom mountings. Needless to say, everything happens for a reason, and it was worth the wait. Now, I can't wait to see it in person!

Thank you for all your creativity and energy. You will always remembered and referred by us.

Kathy

From: "McMillan, Sam AVCM (CVW-5)"
To: "'Jan Elsey'"
Subject: RE: Shipping!
Date: Fri, 1 Dec 2000 09:56:14 +0900

Jan,

Received rings day before yesterday and they are beautiful!!! Wife loves them! Thanks for the great service and the rings are exactly what my wife wanted. Thanks again!

Sam C. McMillan

From: "Lisa Castellino"
To: ray@tradeshop.com
Subject: WOW!!
Date: Sun, 24 Dec 2000 00:21:49

Hey Ray

The rings are both beautiful.

Of course I am partial to mine. We are so happy.

Thank you so much.
Lisa Castellino and Bret Bowen _________________________________________________________________ G

Date: Thu, 25 Jan 2001 12:50:15 -0600
From: Brandon Anderson X-Accept-Language: en
To: Duane
Subject: Thanks

Hey Duane,

I just wanted to write and say thanks.

The diamond looks great. I appreciate you working with me on it. Is it possible to get a diamond wrap for the solitaire from you all?

From: "Leonard, Marilyn"
To: "'Duane'"
Subject: RE: shipping....
Date: Wed, 7 Feb 2001 16:54:38 -0600

It came and it is dazzling!

I already took it to my jeweler (who is a certified gemologist) and he was very impressed with what I paid for it. I looked at it under 10x and it looks better than I thought it would. It has been sent off to be set and will be ready for me when I get back from the Cayman Islands. Thanks for all your help! Please send me the original certificate.

Date: Sun, 11 Feb 2001 11:08:28 -0800
From: Amy Ulness Subject: For your Client Letters Page
To: WebMaster@tradeshop.com
X-Priority: 3

Ray, I ordered a ring about a year ago and wanted to tell you all that has happened since.

First, I was super leery to order on the 'net. And my husband is a lawyer--naturally a suspicious guy. But your price was so good and you were so nice he finally relented. I sent you a setting and you mounted the diamond. It's a 1.6 carat princess cut in a platinum setting with 3 princess cuts on either side. I took it so a very reputable jewelery in Westport Connecticut and he looked it over and said it was an absolutely fabulous diamond--dead square and well proportioned.

I didn't have the GIA cert with me but he appraised it as a VS diamond when the cert said SI1. And the color was G but he said it was really far on the F side. He appraised it about $2500 more than I paid. COOL. Anyway thank you soooo much.

The entire transaction and the end result--the ring--were perfection.

In my son's words--you guys rock!
Amy, Fairfield, Connecticut.
(You can use me as a reference if you wish.)

Reply-To: "Chris Bryant"
From: "Chris Bryant"
To: "Ray"
Subject: Great work!
Date: Tue, 13 Feb 2001 06:56:08 -0500
X-Priority: 3

Hi Ray, just wanted to thank you for the wonderful work that you did on the wedding bands that I ordered. We were so excited to get them that my fiancee came over to my place after getting off work last night at 2 in the morning, and we were not disappointed. Great job! :)

One question and one request, though. The question: Is there a picture of the rings anywhere on your site (easier to have friends link to that then to take a decent picture of them)? The request: There wasn't an invoice that was sent with the rings. Could I please get a copy of it for my records?

Thanks very, very much and I'm sure I'll be doing business with you again sometime in the future.

Chris Bryant

From: "Rimas Miknaitis"
To: "Duane"
Subject: ring
Date: Tue, 13 Feb 2001 11:30:44 -0600

Duane,

Geeze the mail is fast sometimes! I just got the ring 5 mins. ago. You were right. I love the style! It's breathtaking! Thank you so much. It is the most beautiful thing I've ever seen. Congratulations - one more VERY satisfied customer.

PS - sorry about the previous misunderstanding.

Thanks again,

Rimas

From: "Allex, Cassi, & Willow" <100-acre-wood@home.com>
To: "Ray"
Subject: Re: *******ON-LINE ORDER=Process ASAP to the DB*********
Date: Wed, 14 Feb 2001 08:08:53 -0500

Ray,
I received the ring yesterday and all I can say is WOW!

It is fabulous.

Thank you so much for your help and speedy service. I will recommend you to everyone any chance I get. =o)

Jenn

X-Sender: lorgraphics@pop.mindspring.com
Date: Fri, 16 Feb 2001 15:15:11 -0800
To: Ray
From: Lorinda Ruddiman Subject: Thanks!

Dear Ray,

The rings are really beautiful and fit us each perfectly. They exceeded our expectations, thank you so much we really appreciated your help. They arrived this morning in a box as hard to open as Fort Knox.

Best Regards,
Lindy
Lorinda (Lindy) Ruddiman
Lorinda Graphics

Date: Tue, 27 Feb 2001 18:02:53 -0700
From: Sharon Hassler X-Accept-Language: en
To: RayElsey@tradeshop.com
Subject: This may be a stupid question, but...

What is the stone called "black diamond"? A long time ago (don't ask) when I was much younger (don't ask), my parents (there's a clue) gave me a gold ring with a black diamond. I loved that ring. I didn't care if it was a piece of black glass or polished coal, I loved that ring, and I was heart-broken when I lost it. It still haunts me. Do you know what that type of stone a "black diamond" is? I'm guessing it's a gemstone of some kind if it even qualifies as that. Is it available?

By the way, you made a beautiful diamond engagement ring (celtic design) for my son and his fiancee a couple of years ago, and it was and still is the fireball you described. They had been to Italy before, loved it and decided to get married there so 20 of us went to Italy for their wedding. For the few who don't live here in Arizona and who hadn't seen the ring before, they all thought it was gorgeous. That diamond was indeed a true prize. It appraised at nearly double what he paid for it, and they've recommended you to everyone who's complimented the ring.

Regards,
Sharon Hassler
Chandler, ArizonaX-POP3-Rcpt: elsey@tradeshop.com

From: "KELLEY,LARRY (HP-Corvallis,ex1)"
To: "'Duane'"
Subject: RE: Congratulations
Date: Mon, 2 Apr 2001 17:31:12 -0700

:) :) :) She was ecstatic. She was fantastic. Thanks for asking. She loves it the ring. It is what we had looked at before Christmas. Except this one turned out leaps and bounds above what we had seen. She's still showing it off every chance she gets. You know she showed her appreciation! Wow!

She did leave the ring at a jeweler last week while she traveled. (I wanted to at least make sure the stone matched the cert. I was trying to do what you told me, but didn't make all the right connections at the right time. I did at least want to let you know, by checking, that I wasn't worried about the stone being something other than what I was told.) Sue is leaving the ring again for the full appraisal and mapping session this week, so she'll be without it again while she travels. The appraisal jeweler couldn't do it last week, so it's being done this week. Sue doesn't know the value, so wasn't able to give them one. They will have to decide themselves what it's worth.

Sue's already gotten used to having the ring on, and misses it when she doesn't. Because of her travel, we will probably just get her a normal band to wear on some of her sojourns. I'd hate to have her lose a finger, or have it stolen. Some of the places she travels are not always the best places to be. I'd just like to remove temptation if I can. Granted it's not overly huge. It can be replaced. But I don't want to take any chances with her if I can help it.

"Duane's" ring was great. I was copying off some of the *.jpg's of Sue's ring when I saw the finished pictures. I had seen the original two stones and wondered which he would choose. I can tell by the color that he chose the 9.something carat stone. It had the darker, more brilliant color. The ring turned out great. The wax version didn't do the finished product justice. It was beautiful.

I will enjoy watching your site in the future. I have no doubt we will do business again in some form or another.

I'll let you know what we find out.

Thanks again.
Larry

Date: Fri, 6 Apr 2001 17:45:10 -0700 (PDT) From: "K ecia J. Waddell"
To: Ray
Subject: Wedding Ring from Kecia Refinish Project

Ray,

I was lookin' through the Client Recommendation Letters section on your site and ran across the one I sent almost two years ago...when I was Ms. Brooks and people thought I was crazy for going through the Web to have my future husband's ring designed.

Well, Ray, my friend...I didn't lie to ya' note the CLOSING STATEMENT below from my original note...

Date: Thu, 15 Apr 1999 09:18:20 -0800
To: Kecia Brooks kb11osfd@atlas.moa.net
From: Ray
Subject: Re: I LOOOOOOVVE IT!!

>Thanks, Team:

Howdy :)

>>I have just received my ring and I'm incredibly pleased with the work from >Tradeshop!!!!
{Grin}... yer rockin :)
>This will NOT be the last time I use your services!!!
Yep! Ms. Brooks-- now Mrs. Waddell --has entrusted HER wedding ring to your care.

This wedding ring refinsh project won't be the last either. I've still got an aquamarine setting that, I KNOW, should be an example for your Hall of Shame page. The shank is so thin that it has conformed to my finger and in probably just a matter of time will snap! I don't wear it very much and that's a shame.

Anyway...since '99 I don't fail to recommend Tradeshop to others who don't fear the power of e-commerce! Now my husband is a believer and he tells others as well. "All hail Tradeshop, hallelujah!" :)

I'll call you soon about my refinish project...

From: "Thornhill, Julie [JANUS]"
To: "'Ray'"
Cc: "'Locklear, Ari'"
Subject: RE: Thornhill, Julie RE: Celtic ring info......
Date: Mon, 9 Apr 2001 15:55:16 -0400

Ray-

All we can say is WOW!! You got the size absolutely perfect! This made us so happy, now we can't wait to wear them and show them off! June 29th is our wedding day and we are so happy we planned ahead and had these rings custom made. No one will have anything like these.

We are so happy with the work you did, and you're right, you can't even tell where you resized the ring! It looks awesome!

Anytime we need more jewelry, we will be sure to give you a ring!

Thanks so much for all your work.

Regards,

Julie

-------------------------------------------- Julie C. Thornhill, PharmD
Manager, Outcomes Research
Janssen Pharmaceutica
1125 Trenton-Harbourton Road
Titusville, New Jersey 08560-0200

Date: Tue, 10 Apr 2001 13:10:59 -0500
Subject: Ring
From: Erika
To:

Ray,

I got the ring today. It looks wonderful. I am very happy with it. I will send you pictures of the rings together from the ceremony.

Thank you so much.

Erika Bach
Ps I am sure that we will have more orders for you in the future.

From: CFrato@aol.com
Date: Wed, 11 Apr 2001 12:54:24 EDT
Subject: A Very Happy Bride to Be!
To: WebMaster@tradeshop.com

Hi Ray, its Concetta Frato,

I saw my ring on your web page I am so excited! Yes, this is a defiant go!!!!! I can't wait to receive it on line it looks wonderful but in person it must be magnificent. � You have done wonderful work! I can't believe I just gave you a few stones and you give me back a ring I will treasure the rest of my life. Thank you so much, you have the magic touch that I will recommend to all with ears.

I would also like to add I thought you were personally wonderful to work with, I enjoyed our conversations. Although we have never meet (and I sent my diamond's literally to a stranger) your knowledge gave me the confidence that insured me I made the right decision.

I am so happy I went with you. I would never go else where for my jewelry needs.
Thank you.

A very happy Bride to Be!

From: "Eileen M. Alexy"
To: "Duane"
Subject: Re: Just checking in...
Date: Wed, 11 Apr 2001 15:13:41 -0400

Duane,

I haven't officially "gotten it" yet -- but I did get a peek and had a chance to try it on - I have to say - I think that it is ABSOLUTELY STUNNING!!! It's just what I wanted! Now Joe keeps teasing me and says he has to figure out the right time to give it to me -- he's just baiting me! I can't wait to get it on my finger - it's a little big and top heavy , but my fingers tend to swell up in the summer - I think it is gorgeous!

Can I say --- THANK YOU! THANK YOU! THANK YOU and BRAVO! (Now I've got to figure out what I want for our wedding rings - HA HA!)

Take care and thanks for checking in! I love the work that you guys do - true craftsmanship!

Eileen :-)

DuaneX-POP3-Rcpt: elsey@tradeshop.com
From: VTigger23@aol.com
Date: Thu, 19 Apr 2001 00:45:54 EDT
Subject: Re: Congratulations on your rock! : )
To: duane@tradeshop.com

Thanks for the note, Duane. �

�You guys are so speedy.

��You never fail to impress me!

The ring looks great! ��Can't wait until my eyeballs see the real thing.

I'll let you know when I need more business cards. Thanks for remembering to send some cards. �I'm rather chatty at times and not a bit shy, so your cards will definitely be going places. ��I brag about your site alllll the time. �� Telling everyone what they are missing if they don't check y'all out!

Later. ��(Don't forget to eat).

From: "LASHER,JIM (HP-FtCollins,ex1)"
To: "'Duane@Tradeshop.com'"
Subject: She loved the ring
Date: Thu, 19 Apr 2001 14:52:31 -0400

Hi Duane,

Even though it's been a little over a month since we got the ring, I've just now found the time to write you. A new baby has a way of eating all available spare time! Anyways, my wife loved the ring!!! You guys did a fantastic job, and I appreciate the quick turnaround. Next time, I'll plan a little farther in advance than 2-13 for a Valentines gift :). I'll definately be contacting you and Ray for future projects.

Date: Fri, 20 Apr 2001 11:21:55 -0400
From: "Hunt K. Choi" X-Accept-Language: en
To: raylc@tradeshop.com, duane@tradeshop.com Subject: (no subject)

Gentlemen,

I just peeked in the Customer Projects area of your website and saw the ring you've been working on for me. I must say it looks terrific! Great job. Tell me, when can I expect to have this future heirloom in hand?

From: CFrato@aol.com
Date: Fri, 20 Apr 2001 17:24:45 EDT
Subject: Ray
To: WebMaster@tradeshop.com

Well, My ring has arrived, it is brilliant!

I love it!

I am defiantly doing the Happy Dance! The ring fits on my finger perfect, and is more beautiful in real life then your web photo even shows. My Eddie who wasn't sure what he thought of it by viewing the photo's only at first. Now has seen it in person and LOVES It. His exactly words where WOW! That is gorgeous! that is some ring! He thanks you for making such a lovely ring for him to present to me on our wedding day. I am so happy Ray you have made me a a perfect wedding ring! You will always be part of my wedding memories. My family loves the ring and my Mom wants you to do some work for her also. Keep up all the good work if any one wants a reference from me please feel free to give them my name and number you have been great to work with. like I said before I will come to you for my future jewelry needs.

Thanks again Concetta Gina Frato

From: "Gina Shar"
To: raylc@tradeshop.com
Cc: ginashar@hotmail.com
Subject: Holy Smokes!
Date: Mon, 23 Apr 2001 19:13:58 -0000

Mondays will never be the same again, since this piece of perfection arrived today, starting my work week out like no other in history.

Ray you have outdone yourself with the rebuild of my grandmother's ring!It is totally stunning, and what's more, it's just the way I imagined it should look if done correctly. Thank you for being the willing master craftsman that you are, and for adding another heirloom to my collection.

You are the BEST!

Gina

From: VTigger23@aol.com
Date: Tue, 24 Apr 2001 22:36:51 EDT
Subject: Tom's wedding ring
To: Duane@tradeshop.com

Hi, Duane.

Got it. �Loved it. ��Secured it.

Tom was very pleased with his ring. ��He doesn't show alot of emotion (unlike me!) but he seemed like he was happy with his choice. �I already have his ring in my safety deposit box until THE day! ��Did I tell you we are getting married on 9-1-1? �Kinda catchy don't you think? ��I picked the date, Tom picked the month. ��I wanted a date that I'd remember (I would tend to be the one to forget the anniversary...oops). �I'm going to have them engraved for September : �T.D. + V.R. �9-1-1. ��Yeah, I like it.

Tom did ask me if there was any documentation as to the diamonds in his ring. �I vaguely remember you saying the manufacturer will probably set 'g' color and SI2's but I can't be certain. ��Duane, IF at all possible, would you please send me information on the diamonds in Tom's ring?

I've already given away two of your cards and I just got his ring yesterday! � I'll put a stash in my purse and we'll see how far these cards can go.

Thanks again. ��I think the ring is classy and will look even better once it is on Tom's hand! ��

Ray''s (and others?) organization/website is very professional and friendly. �

It was a pleasure doing business with you!

From: "David Klatt"
To:
Subject: Ring Sizing
Date: Tue, 24 Apr 2001 21:51:45 -0700

Hi, Duane.

We received the rings in the mail yesterday... they look great! Susan sure missed having them, so she was *very* excited to get them back... and they fit perfectly now!

Thanks again for your great work, and taking care of them so quickly!

-David Klatt
-------------------------------
Klatt Design
P.O. Box 53261
Bellevue, WA 98015-3261

Subject: Re: Wedding ring
To: Duane
From: heidi.m.gardner@accenture.com
Date: Tue, 1 May 2001 08:52:20 -0400

Duane - the ring is here and looks beautiful - you guys did a great job (again)!!

Thanks!

Heidi M. Gardner, SPHR
GSL People Programs
Cleveland, OH

From: Gogodad@aol.com
Date: Thu, 3 May 2001 12:08:04 EDT
Subject: Re: shipping
To: duane@tradeshop.com

Duane,

Just a note to let you know that FedEx just delivered the diamond. It is beautiful!

Thank you for your prompt attention to my request. I will contact you soon about placing it into a setting.

Michael Dambra

From: "KELLEY,LARRY (HP-Corvallis,ex1)"
To: "'Duane'"
Subject: Appraisal Figures
Date: Thu, 3 May 2001 15:52:50 -0700

Hi Duane and Ray,

I meant to get back to you before now with the following values. Sue did have the ring appraised. Just so her judgement wouldn't be tainted, the lady appraiser wasn't shown the original certification, or told the purchase value, until after she was finished with her appraisal. She mapped the inclusions and whatever else she does, and was able to match the original certification pretty closely. She appraised the gold band and mounting at $275. The stone at $8000. Total figures then being $8,275!!! An almost 37% increase in value from purchase price!!!

I can't say much, other than Thank You again. Sue is Very happy with the ring. And whatever makes her happy, I "enjoy" very much.

You made the purchase procedure fun and painless. If I can ever send business your way, I will do so.

Thanks again,
Larry Kelley

Date: Thu, 3 May 2001 23:58:41 -0400 (EDT)
From: Charles Evans
To: Ray
Subject: The Emerald Diamond I bought from you

Ray,

just wanted to let you know that my fiancee loved the diamond. She was ecstatic. I was a little leary about doing this over the internet, but you guys made it simple and put totally at ease. I plan on buying all future jewelry through tradeshop.

Thanks again

Charles Evans
A very satisfied customer

Date: Mon, 7 May 2001 21:00:26 -0700
To: duane@tradeshop.com
From: Emily Rogers
Subject: My ring is too cool!

Dear Duane,

Sorry it has taken me so long to write this thank you. Even though my stone is synthetic, everybody LOVES the ring--the way the crown and mitered band show off the stone. We can't get over how the band ends seem to just disappear into the base of the crown. You can't see the where the two pieces are joined at all--it looks seamless--another example of Tradeshop's fine craftsmanship.

I have an antique setting that needs some rebuilding; it's really a lovely mounting. I know that Tradeshop can do a wonderful job for me, so you'll be hearing from me again in the future.

Thanks again for the great customer service and wonderful craftsmanship!

Cheers,
Emily

From: Leighkirk@aol.com
Date: Sat, 12 May 2001 15:12:28 EDT
Subject: The Ring Fits!!!!!
To: duane@tradeshop.com (Duane), raylc@tradeshop.com

Hi there - got the ring - it works this time - perfect size �:)

�Thank you. �
We are both wearing them now - and everyone says they are exquisite and beautiful. �

Thanks again!!!! Leigh

X-POP3-Rcpt: elsey@host.virtcert.com
From: Larry White LWhite@Heartlandbc.com
To: Ray Ray@tradeshop.com
Subject: RE: Check
Date: Tue, 1 Aug 2000 12:11:10 -0600

Wanted to let you know that my wife loved the earrings, as you told me she would. They are stunning! Also, the appraisal came in at $7,200, which is quite nice. It was a pleasure doing business with you.

From: Ray [mailto:Ray@tradeshop.com]
Sent: Wednesday, June 28, 2000 10:14 AM
To: Larry White
Subject: RE: Check

Thanks Ray. I've never been excited about jewelry before.

Yeah, I know what ya mean :)

My wife and I celebrated our 26th anniversary and I can tell you that to me fine jewelry has always meant more than just merchindize... These earrings for example, there is no finer match and no finer look than this pair, idealcuts and sweetly matched for the nicest pair of earrings you will ever see...

We're set and ready to rock yer world :) ...and it's good that you are somewhat excited, for the gift you will give will be legandary indeed!

Ray
=============

X-POP3-Rcpt: elsey@host.virtcert.com
From: Mytelos2@aol.com
Date: Tue, 1 Aug 2000 21:03:28 EDT
Subject: Re: QUAKE, TEQUILA, AND ???
To: Ray@tradeshop.com

Ray.... I'm engaged, and Julie is wearing the diamond.

Thanks buddy. regards, Barry

X-POP3-Rcpt: elsey@host.virtcert.com
From: "RichSnM" RichSnM@email.msn.com
To: Ray@tradeshop.com
Subject: original ags
Date: Wed, 2 Aug 2000 10:26:36 -0400
X-Priority: 3

Hello Ray, Well I am engaged now thanks to that H&A diamond. One word STUNNING!

I would like the AGS certificate sent to me, Please reply. Thank you,

Stevan Rich

X-POP3-Rcpt: elsey@host.virtcert.com
X-Originating-IP: [63.212.186.41]
From: "Audra Allison" audie1231@hotmail.com
To: Jan@tradeshop.com
Subject: Re: Shipping
Date: Wed, 02 Aug 2000 20:18:14 EDT

Hi, Jan!

Thanks! I got the set and I love it! :)

I hope to be shipping it back to you shortly to have the stones set and sized.

One small item---Bill had said he would only charge the $12 for 3-day Fedex shipping, not the next day, $25. He was supposed to have shipped the set last week and didn't---so he shipped it next day since it was a mistake. If you could, please credit my card the $13 difference. Any problems, let me know.

Thanks! It is exactly what I was looking for!

X-POP3-Rcpt: elsey@host.virtcert.com
From: "Kirk, Karen" Karen_Kirk@earthtech.com
To: "'wendy'" wendy@tradeshop.com
Subject: RE: KAREN KIRK'S RING
Date: Fri, 4 Aug 2000 14:00:54 -0700

Wendy

this is the right engraving. I love the ring, it's beautiful!

Karen

-----Original Message-----
From: wendy [mailto:wendy@tradeshop.com]
Sent: Friday, August 04, 2000 4:02 PM
To: Kirk, Karen
Subject: Re: KAREN KIRK'S RING

Hi Karen,

The ring is done being manufactured!
Ray is out of the office until Monday but wanted to show you pictures of the ring before the hand engraving. Here is the link:

http://www.tradeshop.com/temp15/kirk.pre.engrave.jpg

Since Randy is the one who started this project, I wanted to double check with you about the hand engraving before we started. This is the link below I have for the hand engraving:

http://www.tradeshop.com/temp8/denisedone.jpeg

I just wanted to make sure this is correct so when it is done, it is done correctly. Please let me know as soon as possible to confirm the engraving style and I will get this to our hand engraver to get this going. You can email me back or call me at the number below.

Have a great day!
Cheers,

Wendy (Wendy@tradeshop.com)
http://www.tradeshop.com
(800)224-8086 Fax (503)256-3794

X-POP3-Rcpt: elsey@host.virtcert.com
Reply-To: danbarber@earthlink.net
From: "Daniel A. Barber" danbarber@earthlink.net
To: "Ray Elsey" ray@tradeshop.com
Subject: Received Ring
Date: Wed, 9 Aug 2000 12:10:13 -0700
X-Priority: 3 (Normal)
Importance: Normal

I received the ring this morning.

It's beautiful - thank you so much for putting together a quality piece of jewelry and making this a trouble free experience. I will be taking it in for an appraisal tomorrow and should get the written results back in 5 - 7 days.

Best Regards,
Dan Barber

X-POP3-Rcpt: elsey@host.virtcert.com
X-Originating-IP: [205.134.247.18]
From: "MIKE DUKE" cruzin65@hotmail.com
To: bill@tradeshop.com
Subject: Ring
Date: Mon, 14 Aug 2000 06:20:37 GMT

Hi Bill,

All I can say is "WOW AND HOT DAMN !!!!!

When I saw those pictures they brought tears to my eyes!

It looks so beautiful!!

I love the millgrain on the edges, its exactly how I wanted it. Jerome really did a great job. Here's a email hug to you all!! I'll call tomarrow on the final payment.

Thanks,
Kathy Duke

X-POP3-Rcpt: elsey@host.virtcert.com
From: "Hadd, Tim J." TJHadd@scj.com
To: "'Ray Elsey'" Jan@tradeshop.com
Subject: RE: Tim Hadd
Date: Wed, 16 Aug 2000 11:38:40 -0500

Ray,

Package has arrived at my home.

Everything looks good, I'm excited. I am in the process of getting an appraisal. I'll make final approval/acceptance at that time. The first jeweler I called said appraisals were taking 1 week. I may need, if other places have similar back-ups, a couple more days then the 7 day period.

Thanks,
Tim

X-POP3-Rcpt: elsey@host.virtcert.com
X-Originating-IP: [205.134.247.79]
From: "MIKE DUKE" cruzin65@hotmail.com
To: Bill@tradeshop.com
Subject: Ring

Hi Bill,

The ring arrived safe and sound. It is truly beautiful!! I've never seen any diamonds that have so much sparkle and life as these do, and the engraving is wonderful. I have one question though, what ring size do you have down for me? Its a little big, maybe a 1/2 size or so.

Thanks again,
Kathy Duke

X-POP3-Rcpt: elsey@host.virtcert.com
From: "J Coxhead" jcoxhead@home.com
To: Ray@tradeshop.com
Subject: Marquise Diamond

To Ray and Crew,

I received the diamond today! My heart was beating rapidly as I tore the package open. My heart began to beat even faster as I stared at that magnificent rock. WOW!!!! Its was better than promised.

Having never made such a large investment over the internet before I was very skeptical. You took your time, and put me at ease.You provided a fine quality diamond and very fine personal service all rolled into one affordable package ( a rare duo now a days)

Thank you for the smiles.
Julie

X-POP3-Rcpt: elsey@host.virtcert.com
From: Flnfyn@aol.com
Date: Sat, 19 Aug 2000 17:35:37 EDT
Subject: Re: Stone...
To: Jan@tradeshop.com

Hi Jan,

The ring arrived today safe and sound! It's beautiful!!!! Thank you for expediting it for us. I'll present it to Doreen tomorrow and we'll both take a close look. I'll let you know how she likes it!

Thanks,
Scott

X-POP3-Rcpt: elsey@host.virtcert.com
From: Flnfyn@aol.com
Date: Mon, 21 Aug 2000 14:22:31 EDT
Subject: Re: Stone...
To: Jan@tradeshop.com

Hi Jan,

I gave the ring to Doreen yesterday and she was stunned by how gorgeous it is. To say that you did a fabulous job would be understating it. She commented several times that it looks even better than it appeared in the web site photos.

In any case, thanks so much for getting this done within our timetable and we'll be in touch soon regarding bands.

Regards,
Scott Jones

X-POP3-Rcpt: elsey@host.virtcert.com
From: "Gallagher, Schaun" SchaunG@red-man.com
To: "'jan@tradeshop.com'" jan@tradeshop.com
Subject: Sapphire ring.
Date: Tue, 29 Aug 2000 10:03:58 -0500

Jan,

Ya'll did it again!

What a great looking ring. You guys are the best. THANKS for all your help and work. Can't wait to see how the pendant turns out!

Talk to ya soon, Schaun

Schaun Gallagher
Strategic Account Manager
Red Man Pipe & Supply

From: "MIKE DUKE" cruzin65@hotmail.com
To: Bill@tradeshop.com
Subject: Received Ring
Date: Fri, 01 Sep 2000 04:28:49 GMT

Hi Bill,

Just a note to let you know that I received my ring this A.M. Fits perfect!
Everyone just loves it.
Thanks again,
Kathy Duke

Date: Mon, 11 Sep 2000 13:46:35 -0400 (EDT)
From: Karen Maex maex@nadn.navy.mil
X-Sender: maex@arctic
To: bill@tradeshop.com
cc: Karen Maex maex@arctic.usna.edu
Subject: Our Projects

To Bill and all at Tradeshop,

Everything arrived safe and sound.

Tom and I know that our projects were not as sophisticated as others that you have done. But we are thrilled with the results just the same!!! We keep catching ourselves looking at our new rings and admiring them. We have received so many compliments on the rings and the earrings too.

It has been such a pleasure doing business with you.......

Karen Maex & Tom Faro

X-POP3-Rcpt: elsey@tradeshop.com
To: ray@tradeshop.com
Date: Mon, 11 Sep 2000 20:48:45 -0400
Subject: I LOVE IT! I LOVE IT! I LOVE IT!

Ray!

I can only speak for myself at the moment because Tom isn't here but you were absolutely right about improving a ring the second time! I didn't believe that my ring could be improved upon but, I just know I'll cry when I get it--Beautiful, just beautiful! Nice touch, getting both our names in the lead line! ; )

Now, when do we get them?????!!!!!!

I'd thank you for giving us extra special treatment-- your *extreme* good nature, the personal touches, being available to speak with us (almost) all of the time, your wonderful craftsmanship and all the other outstanding service you've given us (both times) --but I have a feeling that all of your customers are as lucky. Thank you so much for doin' that thing you do! Go ahead and send us some business cards! I've already sung Tradeshop's praises to several folks who plan to marry next year...I hope they're smart enough to listen to me!

I'm sure you'll get an equally gushing reply from Tom.

Thank you! Thank you!
xo-Diane

X-POP3-Rcpt: elsey@tradeshop.com
Date: Wed, 13 Sep 2000 10:32:29 -0500
From: Jeff jeff@apex.net
To: bill@tradeshop.com
Subject: got it!

Hey Bill, thanks for everything, I received the ring this morning. It is beautiful...she'd better like it!
:P

-- Jeff Carneal - Sys Admin - Apex Internet
jeff@apex.net http://www.apex.net (270) 442-5363

X-POP3-Rcpt: elsey@tradeshop.com
From: midwife@mindspring.com
Date: Wed, 13 Sep 2000 12:15:21 -0400
To: bill@tradeshop.com
Subject: rings....
Sender: midwife@mindspring.com

Thank you so much for your help in making my ring. I can wait to see it!!

If there is any more information/feedback that you need, please drop me a line....

Suzi Saunders

X-POP3-Rcpt: elsey@tradeshop.com
From: Ken Bass KBass@aircom.com
To: "'Gary'" Gary@Tradeshop.com
Subject: RE: Celtic done
Date: Thu, 14 Sep 2000 09:26:16 -0400

Thanks guys!!!

The final piece arrived today and I am very pleased at the final product.
(If I had found you before now, I would have had you do my wife's engagement ring and wedding band also. unfortunately, the search engine didn't bring up your page for "platinum wedding rings" or "engagement rings", or "custom jewelry". I finally came across your page when I typed "Celtic Wedding Bands").

Thanks for all the help and assistance.

You all do fantastic work! I'll recommend you to others at every opportunity.

thanks again.

-----Original Message-----
From: Gary [mailto:Gary@Tradeshop.com]
Sent: Wednesday, September 13, 2000 2:41 PM
To: Ken Bass
Subject: RE: celtic done

Thanks Gary:

Hey Ken,
I see what you mean..
I will remove the antique, and go for a lighter more uniform finish..
Cheers,
gary

X-POP3-Rcpt: elsey@tradeshop.com
From: "Burns, John L." jburns@sao.cjis20.org
To: "'RayElsey@tradeshop.com'" RayElsey@tradeshop.com
Subject: my ring
Date: Thu, 21 Sep 2000 10:51:25 -0400

Ray:

I just got the ring. I have to that it is spectacular. The diamond is amazing and the setting is phenominal.

I spent months researching diamonds and settings. I went to the mall retailers and then I check you guys out. I spent about a third of the money that I would have at a mall store and I got three times the ring from you.

And the great thing is that I know that my fiance won't see another ring like hers, ever.

Already everyone in the office has been asking me where I got the ring. I think you all may have to get used to shipping to Florida.

I want to especially thank Duane for his help in finding that perfect diamond for me. And also a special thanks to Bill for being patient in going through several ring designs until we finally developed something that was unique and affordable.

I have to say that I will never buy jewelery from a mall again. Why would I pay those massive prices for esembly line products when I can spend half the money and get something of superior quality and something that is truely one of a kind.

Very Sincerely,

John L. Burns
Punta Gorda, FL

Date: Fri, 22 Sep 2000 11:31:28 -0500
From: Christopher Baughn c_baughn@swbell.net
Subject: RE: Ring Pics
To: Ray raylc@tradeshop.com
Cc: brian@tradeshop.com
Importance: Normal
X-Priority: 3 (Normal)

Ray, Brian,

I want to thank you both for the quick response on the pictures. Sounds like business is great. I also wanted to take this chance to thank you and the entire Tradeshop crew for a wonderful job on our ring, we couldn't be any happier. In fact, I am very proud that my fiance wears your/our ring.

We will be getting back in touch with Tradeshop around Thanksgiving for our bands. We'll talk to you then and have a great weekend guys. Thanks.

Chris Baughn

-----Original Message-----
From: Ray [mailto:raylc@teleport.com]
Sent: Wednesday, September 20, 2000 10:42 AM
To: Christopher Baughn
Subject: Re: Ring Pics

Brian,

Ray here, webmeister and all that :)

Good Morning and sorry to bother you with this request.

During all of the excitement of having our ring built, I completely forgot to save our pictures from your web-site. Our ring has been completed since late June and has recently been moved off the site (looks really cool these days)to make room for the new projects.

Aaaahhhh grasshopper, I never remove anything... That went to an archive page, that is linked at the bottom of the "current.shtml" page where I show custom...

http://www.tradeshop.com/master/current2.shtml

http://www.tradeshop.com/temp15/baugh-beforeeng-big.jpg

http://www.tradeshop.com/temp15/baughnengraved.jpg

http://www.tradeshop.com/temp15/baughn-done2.jpg

http://www.tradeshop.com/temp15/baughn.on.hand.jpg

I try to keep the "Current" page smaller now for a faster load, and archive the other projects in a series of pages that are a running archive or our special order and custom projects :)

If you have any spare time, we had a platinum, hand-engraved, princess cut ring with side trillions. The current project page had it listed as "Baughn Humbug". Hope this is not a terrible inconvenience. Any pictures you can send would be greatly appreciated. Take care and let's hope the snow is good this year.

That ring is super fine Chris, and it was my pleasure to send you these links, for you make us what we are, and this project is a perfect example of what we can do... Thanks fer writing :)

Ray

From: "Burns, John L." jburns@sao.cjis20.org
To: "'Bill at Tradeshop'" bill@tradeshop.com
Subject: RE: Good news!
Date: Fri, 22 Sep 2000 15:41:14 -0400

I just wanted to let you know, people here haven't stopped talking about the ring. Everyone is amazed at how unique and elegant the ring looks. My fiance went shopping last night and got complements at every store she went into.

She is over joyed with the ring, which of course makes me happy. Thanks.

JLB

From: "Johannes Kratz" jkratz@leland.Stanford.EDU
To: ray@tradeshop.com
Subject: Remaining balance
Date: Fri, 22 Sep 2000 14:16:37 -0700

Dear Ray,

Once again, THANK YOU so much for the ring. It looks fantastic, I can't wait to see the stone get set! This is just a quick note to let you know that you should go ahead and charge the remaining balance on my credit card. I would like it shipped FedEx overnight to the following address:

Please let me know which date the ring is shipped so I know when I should be there to receive it.

Once again, thank you very very much, I am really looking forward to it and am INCREDIBLY glad I asked you to craft my ring for me!

Sincerely,
Johannes

Date: Fri, 22 Sep 2000 18:18:34 -0400
From: Todd Yocum odye@bellatlantic.net
X-Accept-Language: en
To: Ray Elsey Jan@tradeshop.com
Subject: Re: Shipping!

Ray,

Coolness. It's been a pleasure purchasing from you guys, you should be receiving an order for wedding bands in the upcoming year from us. : ) I'm thinking a custom 3 rings-in-one job, but haven't worked out all the details yet. But first things first, gotta get engaged. : )

Now, if you can, you gotta do one favor for me, which is give me the juice so I have some swagger when detailing all of the finer points of the ring and what it cost to my buddies. : )

I understand the whole center stone rating, its the ring I wasn't clear about, I noticed it cost more than other platinum-gold two-tones, but wasn't sure why.

From what I learned on your site, it has 6 Bagguettes, for a total weight of approximately .33 carats. From the sidestone chart on your site, depending on their quality, that can be up to $2000pct, or $2000 x 0.33 = $667 roughly. So that leaves $1100 or more for the ring, right? How does that value get determined? I know the 18KT gold is better than 14 KT, and I recall seeing something about your platinum having a 10% iridium mixture, but that is it. When we were doing some browsing at stores, a lot of the 2-tones were going for $600-$800 or so, I figured there must be a difference in weight, metal, design or something, but was at a loss on how to explain that to my buddies.

Again, thanks for all the service, it's been a pleasure.

Todd

Date: Wed, 27 Sep 2000 14:32:24 -0500
From: Stephen Swan sswan@indwes.edu
Organization: Indiana Wesleyan University
X-Accept-Language: en
To: Duane duane@tradeshop.com
Subject: diamond received - RBVC-123043

I received the diamond and had it appraised. Thanks for the prompt delivery. The appraiser had a very good eye and was surprised when I told him how much I paid for it. He said I got a great deal on it. (Actually, he remarked that I had stolen it!) He was especially impressed with the cut. He marked it as being worth $1600 wholesale with an appraised value of $3200 plus tax. I am very impressed with the diamond and would like to keep it. Please arrange for the original certificate to be sent to me. If you have any comments on his appraisal, I would appreciate them for at lease insurance purposes.

Thanks for all your help!

Stephen Swan

Date: Wed, 27 Sep 2000 20:20:15 -0700
From: Suzanne Saunders midwife@mindspring.com
Reply-To: midwife@mindspring.com
X-Accept-Language: en
To: Bill@tradeshop.com
Subject: Rings....

Hello Bill!

The rings arrived today, and they are beautiful. I don't know how to broach the subject, so I'll just go for it!

I remember asking that my ring be 3- 31/2 mm, as my existing ring is a good 4+ mm wide, and I wanted them to have a similar feel to them. As far as I can tell, the one that I received is a hair over 2mm, and looks a little "light" next to my existing ring.

Now, I still think it is wonderful, and realize a lot of work went into it. However, I would like to consider having it beefed up a little..... What would it entail to have it made in the larger width? I know there was some special ordering of the stock, etc, etc, so it might be more involved than I want to get. But, if you give me an idea of the time/money that would be involved, it would at least allow me to decide if I wanted to go down that path.

Plus, Rich just arrived home, and it looks like his is at least a half -size too big. We had him fitted at a local jeweler, and a 10-1/2 fit perfectly. Now, I feel like maybe I've totally screwed up...... What can I do about all of this??? Are there some jewelers who fit better than others?

Anyway, let me know what you think. I feel terrible....

Suzi Saunders

X-POP3-Rcpt: elsey@tradeshop.com
From: "Kimberly Jagodnik (EWU)" QWUKIJA@am1.ericsson.se
To: "'Ray Elsey'" Jan@tradeshop.com
Subject: RE: Mike's Ring
Date: Thu, 28 Sep 2000 10:16:48 -0500

Ray,

You guys did such a tremendously wonderful job. I can't believe how beautiful Mike's ring is. He loves it too!! The ring made it in time for the wedding and we are very happily enjoying married life now.

I can't thank you enough for all your hard work, support, suggestions, and patience. Please pass my sincere thanks on to everyone that contributed to this project.

Thank you! Thank you!! Thank you!!

From: "Burns, John L." jburns@sao.cjis20.org
To: "'JanElsey@tradeshop.com'" JanElsey@tradeshop.com
Subject: GIA report
Date: Tue, 3 Oct 2000 15:04:35 -0400

Hi Jan:

I've received the ring that you al made for me. And I love it and my fiance loves it. If you could forward to me the original paperwork for the center diamond I would greatly appreciate it.

It can be forwarded to the shipping address that I gave you.

Thank you again

John

Date: Wed, 4 Oct 2000 06:09:28 -0700 (PDT)
From: Paul Havey paulhavey@yahoo.com
Subject: Ring Received
To: bill@tradeshop.com

Bill,

Received the ring yesterday and it looks GREAT. Thanks for all your help in "holding my hand" through this process and thanks to the other members of your team for providing such great communication throughout.

Best regards,

=====
Paul
paulhavey@yahoo.com

Date: Wed, 4 Oct 2000 15:03:44 -0800
To: Jan@tradeshop.com, Gary@tradeshop.com, Duane@tradeshop.com
From: sdornbos@earth.usc.edu (Stephen Q. Dornbos)
Subject: Package

Hello!

I got the ring by Fedex this morning. I love it! It's perfect.

Thank you very much!

Steve

Date: Mon, 09 Oct 2000 11:37:34 -0400
From: John Forrest elaineandjohn@erols.com
Reply-To: elaineandjohn@erols.com
To: Duane@tradeshop.com

Duane,

Hi! Very happy with the diamond platimun earring you sold me on Aug. 29.

I have not yet received the actual certificate for the diamond, however. (Ref: AGS 0001722201)

No hurry.
Please advise when it will be sent.

John
PS. Getting married next June. Going to need wedding bands. Love Celtic knot designs. Not sure I can go $1000 for a pair, however. Any recommendations?

Reply-To: "Melody Graves" mmgraves@flash.net
From: "Melody Graves" mmgraves@flash.net
To: "Bill at Tradeshop" bill@tradeshop.com
Subject: Ring!
Date: Tue, 10 Oct 2000 09:26:35 -0500

Hi Bill,

Just got the ring, and it looks spectacular. The only question I have is that I remember that either you or Randy and I had talked about leaving a small sizing area at the bottom of the ring so that if it needs to be adjusted further on down the road, the wonderful design of the engraving would not be compromised. I don't plan on sizing it anytime soon, maybe in�a few years if my finger gets a little bigger or something, but do you have any suggestions? I really like the engraving the way it is right now, but I just wanted to make you aware of this minor miscommunication.

Aside from that, I would say this exceeded my expectations for this piece. Great job, guys!

Thanks,
Melody

X-POP3-Rcpt: elsey@tradeshop.com
From: Shannon536@aol.com
Date: Tue, 10 Oct 2000 16:00:47 EDT
Subject: Re: Celtic ring 4U
To: Gary@tradeshop.com

In a message dated 10/10/00 3:45:34 PM Eastern Daylight Time, Gary@Tradeshop.com writes:

Not ice the differnt font for the letters, and the bar to seperate them. Also he has reduced the width to 15mm at the widest.. Hi Gary, i just peeked at the ring and it is very, very cool. I cant wait to see it in its real form. I will be sending your money as soon as possible so we can get started. Do you have all you need on the computer so you remember who i am in three weeks? You will probably not forget me because i am driving you CRAZY.lol Im sorry.

Thanks again for all your wonderful help and skills.

Shannon

X-POP3-Rcpt: elsey@tradeshop.com
From: "Hixson, Mary" mhixson@neteffectcorp.com
To: "'Bill at Tradeshop'" bill@tradeshop.com,
Subject: Evil, evil woman....

Dear Bill,

Meet Chris. Chris...meet Bill. What a wonderful feeling it is to have two geeks--one of whom is also a jeweler, the other of whom is my fiance'-- in cahoots with each other to make sure that the most important object I have ever placed on my body is one that will make me very happy. It is thoughts like these that make me an evil, evil woman. This is what makes being a girl REALLY FUN! (This, and the fact that the guy always has to kill the spider AND pay for dinner.)

First of all, Bill -- Chris and I are totally comfortable with sending you our center stone for you to mount. Matter of fact, as long as I've wanted to own a piece of your artwork, we wouldn't have it any other way. (Found your site about 2 years ago and have enjoyed it as much for its e-commerce philosophy as I have for its gorgeous content. Your customer service is outrageous... a model for the way e-business should be conducted. And Chris and I are qualified critics in this arena -- particularly Chris. (Smooch, smooch, Darling... :-)

The rings: I like the plain white gold one for my center stone. The one that's under $600. (Don't sigh with relief yet, Chris, because I want diamonds in my wedding band. But my bonus should take care of that one, and also your wedding band. Getting scared yet, Darling? You should be...I've been wearing my makeup to bed so you won't really see what I look like in the morning.)

Caveat: Bill, can you inscribe on the inside of my engagement ring the following: "Will you cater to every fantasy I've got?"

And, on my wedding ring, I want inscribed on the inside: "Will you hose me down with Holy Water, if I get too hot?"

While I'm hoping that you're laughing at this point -- I'm a writer, can you tell? -- I'm also completely serious about the inscriptions. They may be too lengthy to do, but I would like it if it's possible.

And with that, I leave you both -- my jeweler and my beloved -- to work out the details. But remember, regardless of what we (women) say, too many diamonds is never enough! Chris, Bill will need exact specifications on Diamond so that he can make the setting. When it's all made up, we'll send it to him for a couple of days so he can set it. Kay? Kay! Yay!

Bill, I think Chris has his own timing in respect to this project, so the communication about money and delivery should be with him from here on out. (Gee, I love being a girl! GET me a grape!) But you can call or email me when you need a laugh or two. (Chris, whenever YOU need a laugh, you can just hit that nasty pothole on Post Rd. while I'm trying to put on my lipstick in the car.)

Oh, and one more thing...the one elusive element of every relationship that is more important than any other aspect... PERFECT COMIC TIMING! Remember that and you'll never see the inside of divorce court.

Kisses to Chris, and hugs to Bill.
Bye!

From: Bill at Tradeshop [mailto:bill@tradeshop.commailto:bill@tradeshop.com]
Sent: Thursday, October 12, 2000 4:35 PM
To: Mary Hixson
Subject: Ring bid, or bids........

Hi Mary.

Here's the scoop.

We can build you a "trellis" ring, very similar to the picture you sent Ray in Feb. of last year, or similar to the one we built and seen at : http://www.tradeshop.com/temp15/sarog.done.jpghttp://www.tradeshop.com/temp15/sarog.done.jpg , but with your round center (approximately 7.0 mm?), and a pair of 5.5 mm Chatham rubies, three stones total.

First, the metal portion. We can get you the ring in a 18 K yellow gold, and all the setting, excluding any stones, for $375.

Now, the rubies. I can get a pair in their "fair" quality for $350, or in a nicer "gem" quality for $450.

NEXT!

Something similar to : http://www.tradeshop.com/temp16/peasedone.jpghttp://www.tradeshop.com/temp16/peasedone.jpg , in 14 K white gold, setting your center. Hey! I think we can do this one for you for $525. That's close, huh?

NEXT!

How about something like : http://www.tradeshop.com/temp12/hollenbeck.done.jpeghttp://www.tradeshop.com/temp12/hollenbeck.done.jpeg , with heart shaped diamonds? We'll supply VS 1-2, F color sides to match your center, approximately 1/2 ct. TW, and in 18 K yellow, with a 14 K white gold crown ( nice look! ), it will run you $1505. If you wanted to go with 5 mm Chatham rubies in the sides ( again, a nice look with the two tone! ), it would be $905. Did I say nice look?

What think ye?
let me know.
I look forward to hearing back from you.

Bill ( bill@tradeshop.com )
http://www.tradeshop.com/http://www.tradeshop.com/
Voice 800-224-8086 Fax 503-256-3794

From: "David Harper" dharpernz@hotmail.com
To: raylc@teleport.com
Subject: Rings
Date: Mon, 16 Oct 2000 11:47:45 GMT

Hi Ray,

Finally managed to catch up with the package, from Fedex, Thank you very much for the reworked design & rings, we appreciate your effort. Now all we have to do is remember to take them home to New Zealand, when we get married!

Thanks again

David Harper

Date: Tue, 17 Oct 2000 10:56:57 -0700
From: paulmal@desupernet.net
X-Accept-Language: en
To: Ray raylc@tradeshop.com
Subject: Platnum Solitaire

OH MOMMA!!!!!

If you haven't figured it out yet, I just now received my ring. It is simply beautiful - it's exactly what Patty described to me as being her idea of the perfect engagement ring! In all of the shopping I've done, I never saw anything that even came close to what I am now holding! I'm sure gonna be "THE MAN" when I break this baby out! Thank you!!

Now I'm off to have this beauty checked out, and I'm only doing that because you advise that we do so - we being the lucky ones who choose to do business with your outfit. I'm positive that I have a stellar piece here!!

You guys ROCK!!!

We'll be calling on you soon for our bands.

Thanks again!! A very, very happy man,

Paul

X-POP3-Rcpt: elsey@tradeshop.com
From: glennbutler 8777871221@skytel.com
date: Tue, 17 Oct 2000 15:08:12 CDT
To: jan@tradeshop.com

Jan,

Just received my package from "Lucky's Drafting Co." Wowzers!!!

It looks so much better in person than in those web pictures (and the pictures looked great too!)

Please tell Gary, Duane, and even Ray that I am quite impressed and I will be VERY proud to present your handiwork to the future Mrs. Butler!

Lets hope she is also bedazzled and hypnotized by the ring and succumbs to my amazing charm and dashing good looks. ;-)

Thanks,
Glenn Butler

From: Eric Attell To: "'Janet Elsey'"
Subject: RE: RE: I need your help with a Bday present for this Saturday :- )
Date: Fri, 7 Apr 2000 14:27:04 -0700
Status: RO

thanks a million

.Date: Fri, 07 Apr 2000 15:26:12 -0700
From: "Kari Olsen"
To: ,
Subject: Re: Kari Olsen : Follow-up questions on celtic wedding rings Status: RO

Jan and Ray,

I wanted to let you know that we received my ring. It is beautiful. We've had it appraised for insurance replacement purposes already. The jeweler who appraised it made the following comments- beautiful workmanship- (on a scale of 1 - 10 with mall jewelry stores stuff generally a 3- Tradeshop's work was an 8 or a 9)- lovely weight, well-set stones that should remain trouble free.

He said the stones were E-F color- as requested and ideal cut, as requested. The only place where he disagreed that we got what we wanted was on clarity. We were looking for VS1 -2, he thought we'd gotten VS2 - SI 1. I was a little disappointed by that but he did have to look awful hard to come to that conclusion and he did change to that from originally being a VS1-2. In the end, he appraised the ring for replacement purposes a full $1,500 more than we paid for it. He also said we only paid $300 over true wholesale and complained that he couldn't understand how you were in business.

In the end, I'm really happy with my Tradeshop purchase. The ideal cut and nice color stones really sparkle in sunlight and several women I work with have asked for the URL for your site.

For other folks considering Tradeshop- I was the original tough customer. I checked references, I called the Better Business Bureau, I even called their bank. They are who they say they are. I'm really glad I chose Tradeshop and plan on contacting you in the future when I am ready for the earrings and maybe a green tormaline pendant.

Thank you again for all your help!
Best regards,
Michele Pardue

Date: Sun, 16 Apr 2000 15:33:07 -0400
From: Bob Shar
Reply-To: bshar@nr.infi.net
X-Accept-Language: en
To: Jan@tradeshop.com
Subject: Shar Masterpieces
Status: RO

Hi Jan and Ray.

Thought you'd like to know that I saw the gemologist/appraiser this week and she was just totally bowled over by my platinum trio, couldn't believe the beauty of the stones and the craftsmanship-appraised the three rings for almost triple what I paid you guys! Now I need a burglar alarm......

So thanks again. I get rave reviews daily anytime I wear my rings (and sending pictures is still on MY list). Jan, when you get a chance, could you send a duplicate receipt? My original got tossed in a cleaning frenzy I think. Luckily I still have my GIA certificate to tuck away in the safety deposit box. Have a great week. I'll continue to tell everyone I see where I got my masterpieces from, and encourage them to do the same. Thanks. gina

Date: Thu, 20 Apr 2000 11:33:06 -0400
From: Emily Tidwell Reply-To: etidwell@adandcom.com
Organization: Advertising & Communication Associates X-Accept-Language: en
To: raylc@tradeshop.com
Subject: WOW!!!!
Status: RO

Hey Ray & Jan-

What a great way to start my day!

The ring is Spectacular!

Fantastic!

Tasteful!

Unique!

Functional!

Elegant! and, oh, yeah, it fits perfectly!

Many, many, thanks. et

Reply-To:
From: "Victor C. Tse" To:
Subject: WOWWW!!!
Date: Thu, 20 Apr 2000 17:56:44 -0700
X-Priority: 3 (Normal)
Importance: Normal
Status: RO

Ray and company --

Just wanted to drop you a line to thank you! I received the ring today, and I still can't believe how beautiful it is!! I have to take it out every once in a while to look at it and marvel at the craftsmanship that went into it ...

I think that she will love the ring as much as I do! In fact, a little part of me will be sad to "let it go" - considering how much time I invested into it ... I guess that only makes me appreciate more how much you guys put into your work ...

Thanks again for a beautiful ring!!

Victor Tse

PS - I will probably need to order wedding bands to match :) Talk to you soon!!

From: Chris Townsend
To: "'Ray'"
Subject: Ring
Date: Mon, 24 Apr 2000 09:47:37 -0400
Status: RO

Ray,

The ring looks fantastic.

t's exactly what I wanted.

Thanks so much for the help and quick turnaround. You guys are great. If you could, please send the final certificate. Thanks again.

Sincerely,

Chris Townsend

Date: Mon, 24 Apr 2000 07:27:52 -0700 (PDT)
From: "G. Herrera" herrera@u.washington.eduTo: RAY
Subject: thanks!
Status: RO

Hello Ray --

Ring arrived as hoped on Friday and I proposed on Saturday AM. (She said "YES!"). The ring is BEAUTIFUL!! At first seemed substantial for her hand due to the very solid shank, but she is rapidly growing more comfortable with it and says her hand feels naked without it on. Anyway, it is exactly what I had envisioned and is a perfect home for the beautiful diamond! I had the stone checked out by a local jeweler and he was very impressed.

Thanks for all your hard work and patience with my drawn-out decisions re. the design process.

Please send the original cert. when you have a chance.

Thanks again!

Ta Herrera

From: "YAMI V-VIRK"
To: Jan@tradeshop.com, bill@tradeshop.com
Subject: Re: Ring pictures
Date: Mon, 24 Apr 2000 08:17:35 PDT
Status: RO

Dear Jan and Bill

Just like to let you know I received the ring Plat & guards....and they look terrific.....I am a little late to let you know my feelings because my email was down and I could not get on line. BUT YOU GUYS DID AN EXCELLENT JOB. THANK GOD I FOUND YOU GUYS.

BEST REGARDS,

YAMI VIRK

Ta HerreraX-Sender: jpolizo@mail.surfnetusa.com
Date: Tue, 25 Apr 2000 13:49:30 -0700
To: Ray@tradeshop.com
From: Jim Polizo
Subject: A Done Deal
Cc: Jan@tradeshop.com
Status: RO

Hi Ray,

I just wanted to drop you a note and thank you for the great work finding me a one in a million diamond and mounting it spectacularly.

When I decided I wanted a 1.57 carat D, IF, I was pretty nervous about buying such a thing. The idea of ordering a $25K+ diamond on the Internet seemed a bit out there, but your site convinced me you were a man of passion about what you do. From the moment I contacted The Tradeshop, I was in good hands.

As for the diamond you found, I had it appraised locally and the appraiser was very skeptical about an Internet purchase. This quickly turned to more "magnificent" comments than I could record. Here's a few tidbits:

"A magnificent piece"

"Obviously someone took a great deal of time and care cutting this. Extraordinary."

"This is beautiful, just beautiful."

"I'm surprised he (you) would even put this in a ring. This is the kind of piece you put in a safe-deposit box"

As for the appraisal: you charged me $24,950 for the diamond; the jeweler said *his* cost would be $24,625. The final appraisal was over $33K (and I think he hedged it a bit on the low side, because he was embarrassed about me getting it "on the Internet"). Am I pleased? YOU BETCHA!

The platinum and gold ring you made is spectacular as well. Absolutely gorgeous. Stacy loved it .... and said YES!

Thanks Ray (Jan too, and everyone else). You do great work and I'll be ordering from you again -- as well as telling all my friends.

Warmest regards,

Jim Polizo

From: "Irwin, Matthew"
To: brian@tradeshop.com
Subject: Diamond
Date: Thu, 27 Apr 2000 09:47:14 -0400
Status: RO

Hey Brian,

I just wanted you to know I am going to keep the diamond, if you could please send the original paper work that would be great. I am extremely pleased with diamond and results that were given to me by the jeweler. You guys did an excellent job and your customer service is outstanding. Thanks for everything and saving me a considerable amount of money. You helped pay for my next race weekend.

Thanks again,

Matthew Irwin

From: jamesrma@us.ibm.com
X-Lotus-FromDomain: IBMUS
To: Ray@tradeshop.com
Date: Thu, 27 Apr 2000 10:53:11 -0400
Subject: Trillion Diamond couldn't be more perfect... Status: RO

Ray,

Just wanted to start off by saying it has been a pleasure doing business with a remarkable man like yourself. I received the Trillion diamond yesterday morning and immediately took it to one of the finest jewelry chains in all of Florida. As soon as the appraiser set eyes on the diamond he quickly feel in love with it.

He stated that this "Is one of the most impressive trillion cut diamonds I have ever seen." It was at that moment I became fully confident in my purchase and the decision I made to buy the diamond through your website.

As posted on your site, the trillion was appraised as having "D/E" color....He mentioned in order for him to rate it a perfect "D" color he would need to send it off somewhere, but in his books it was a perfect "D". The clarity of the diamond was "VS1" and the carat weight of ".73". And here is the part that really knocked my socks off, he appraised the value of the trillion for almost $1,200 dollars more than I had originally paid for it. It is definitely safe to say that you can send the original certificate to me and that you will probably never see this magnificent diamond again 8-}.

I am now about to purchase a beautiful mounting for this perfect trillion to complete a perfect ring. However, the hard part of this whole ordeal is about to come in less than a week, when I surprise my wonderful girlfriend on our seven day cruise and pop the big question. She has put-up with me for seven years now and I think it is safe to say she deserves the best that I can possibly give her.

Feel free to post this on your referrals page and you can also post my work number if any skeptical buyers would like to contact me. For all the skeptical buyers out there, feel free to contact me for any information that you may want at (813) 801-7175. As I have discovered this is definitely a 110% legitimate site and will be to your advantage to purchase anything from Tradeshop Incorporated, as for you will be saving yourself a great deal of money. Once again, thanks for all your assistance and I will hopefully be able to send you some pictures from our cruise with my lovely girlfriend modeling the ring for you... *8-}~

Thanks,

James R. Martin

Date: Tue, 02 May 2000 21:17:49 -0500
To: ray@tradeshop.com, Jan@tradeshop.com From: Sarika Uppal
Subject: wow :)
Cc: seanp@mail.utexas.edu
Status: RO

Ray and Jan -

I just received the ring today (the one that Sean Peters ordered) and it is absolutely beautiful. It's exactly what I wanted. Not only is the cut of the diamond beautiful but the platinum band really brings out the beauty of it. I already have gotten so many compliments on how unique this ring really is.

Thanks so much for working with Sean to have this be everthing I could have hoped for and even more!

Sincerely - Sarika Uppal

X-Sender: sar@mail.utexas.edu
X-Priority: 2 (High)
Date: Tue, 02 May 2000 21:17:49 -0500
To: ray@tradeshop.com, Jan@tradeshop.com From: Sarika Uppal
Subject: wow :)
Cc: seanp@mail.utexas.edu
Status: RO

Ray and Jan -

I just received the ring today (the one that Sean Peters ordered) and it is absolutely beautiful. It's exactly what I wanted. Not only is the cut of the diamond beautiful but the platinum band really brings out the beauty of it. I already have gotten so many compliments on how unique this ring really is.

Thanks so much for working with Sean to have this be everthing I could have hoped for and even more!

Sincerely - Sarika Uppal

X-Sender: mikeloughrey@pop.mindspring.com
Date: Tue, 09 May 2000 14:24:30 -0500
To: duane@tradeshop.com
From: Mike Loughrey Status: RO

D,

I got the ring this morning and it is absolutely beautiful. Thanks a million. I will let you know what she thinks of it. I am proposing next week while we are at Disney World.

Thanks again,
Mike

Date: Tue, 16 May 2000 10:55:30 -0500
From: Harlan Heiber X-Accept-Language: en
To: Duane
Subject: Re: appraisers
Status: RO

Duane -

Proposed, received the certificate, and got the ring appraised. The ring was appraised for $15,000, nearly double! Thanks for all of the help. The ring looks great, even better on Melanie's finger. I will be sure to forward on any referrals. Keep up the good work.

Thanks,
HGH

From: "Kaplan, James"
To: "'Duane@tradeshop.com'"
Subject: follow-up email...
Date: Wed, 17 May 2000 17:24:39 -0400
Status: RO

Duane,

In all honesty, I have not had the time to get in touch with you lately.

I wanted to let you know that the ring was a huge success with my gf's brother and his new fiance. I do not have the item number on me for the diamond, but, I am sure you can see who I am by looking at my name. The diamond was absolutely awesome! I have seen many diamonds in my days, but, this diamond was just as fine...if not finer than 98% of them.

Please send the original GIA certificate asap. The diamond is being appraised over the next couple days. However, I am quite sure of your quality and I trust you until you prove otherwise. The way I do business is simple, do right by me...and I'll stay loyal to you. But, if you were to try and pass off poor stones or workmanship (which I know Tradeshop would NEVER do) I would simply take my business elsewhere. I am easy. You can send the GIA cert. to the same address the ring went to. I will be contacting you again in the upcoming months for another diamond purchase, so, keep an ear out for me. Thanks again for a wonderful ring and a really breathtaking diamond. Keep up the great work! Take care--JIM

From: mhasty@cfl.rr.com
User-Agent: Microsoft-Outlook-Express-Macintosh-Edition/5.02.2022
Date: Thu, 18 May 2000 18:37:48 -0400
Subject: A Very Happy Customer
To: Ray Elsey
Status: RO

Ray,

FedEx delivered the package yesterday - both pieces look great!

I will now start looking for a pair of 1/2 carat stones to match.

Thank you for your knowledge and experience.
Marvin

From: Mainegull@aol.com

Date: Thu, 25 May 2000 15:20:14 EDT Subject: Re: Shipping!
To: Jan@tradeshop.com
Status: RO

Hi Jan.

I just wanted to let you know that I just received my ring. I absolutely love it!! It's so perfect!

I showed everyone here at work, and they share my sentiment. This ring is very special to me because it's from such great people: Tradeshop & my friends.

Thank you, again!

-Caren

From: "JAMIE"
To: "Gary"
Subject: ring shipment
Date: Thu, 25 May 2000 13:33:37 -0600
Organization: Prodigy Internet
X-Priority: 3
Status: RO

I just recieved the rings I ordered.

They are perfect just as before they are the right size and beautiful. I thank you for you quick shipping as I waited til the last minute before my wedding to order.

Thanks again and I hope to do business with you again. I have also told all my friends about you when they go looking for a wedding set.

Thank You,
Jamie Perkins

Subject: Ref: BARB-107712
To: Ray Elsey
Status: RO

Ray,

The most beautiful 1/2 carat diamond I have ever seen arrived after lunch today - the rest of the day was a total loss!

I took the stone to a friend that manages four retail stores in the Orlando area - his response was priceless! He called his principals and explained why they needed to upgrade their inventory.

I misplaced my loupe several days ago (I think my girlfriend has it) so the one you sent was put to use. You have raised the bar - how will we top this? Thank You,

Marvin

From: "jstringer"
To: Subject: Paperwork
Date: Mon, 19 Jun 2000 08:50:18 -0500
X-Priority: 3
Status: RO

Duane,

After getting the diamond appraised, I am very satisfied with the quality and price. Thank you for assisting me with my diamond purchase. I believe that you said once I am thoroughly satisfied with the diamond that you would send the final paperwork regarding my purchase. Could you please include the full GIA grading report with the drawing of the diamond showing the various clarity characteristics (REPORT 10985418).

Thanks for your help. Jeff

From: "Vargas, Mike - CannonSA"
To: "'Duane'"
Subject: RE: Payment Method
Date: Mon, 19 Jun 2000 12:46:42 -0500
Status: RO

Duane,

I received the diamond on Saturday morning and I am very pleased. I guess I am supposed to let you know so you can send the original certificate. Also, I could not find the pictures on you web site. Would you please let me know where I would be able to find them. It is not real important, I just think it would bee cool to see them. Once again, thank you for all your help, you made it a lot easier than visiting all these overpriced Jewelry stores in my area. I would be glad to recommend you to anyone who is in the market.

Please mail original cert

Also, Please let me know when you have received this E-Mail. If I don't hear from you, I will give you a call later today.

Thank You -
Mike Vargas

From: "Ben Weller"
To:
Subject: Got it! Date: Thu, 22 Jun 2000 12:02
:55 +0400
X-Priority: 3
Status: RO

Hey Gary,

Just got my ring and it's�beautiful! I think it really turned out great. It was a beautiful setting at a terrific price!

Thanks again.
Lisa McCumber

Date: Tue, 27 Jun 2000 11:14:36 -0700
From: Andy Yoder
To: Janet Elsey
Cc: Andrew Yoder
Subject: Re: Shipping!
Reply-To: Andy Yoder Status: RO

Hi Jan,

I received the diamond today.

In the next couple of days I'll have it appraised, and I'll send comfirmation of my satisfation at that time.

Thanks!
Andy

From: "The Gervais"
To: "Bill at Tradeshop"
Subject: RE: Update....
Date: Tue, 27 Jun 2000 21:30:13 -0400
X-Priority: 3 (Normal)
Importance: Normal
Status: RO

Hi Bill,

The ring arrived today and it is beautiful. Sandy and I are both pleased with the finished product.

She did notice that the prongs on the one side stone are still a little 'curved' although not as badly as in the image. On close examination I could see where some work had been done on it to visually decrease the curvature -- thanks. I also noticed the prongs were still slightly out of 'square' but this is a small detail not noticed by most viewers. We are going to live with it and enjoy it. She has waited too long and neither of us are disturbed enough by these issues to want to part with the ring at this time.

Thanks for all your efforts.

I have recommended you to a friend -- Veronica Brown.

She has a ring made of 'junk' that she loves the shape and look of. I told her that if she provided it to you folks, you could surely turn it into a piece of jewelry she would treasure. She is a hard working single parent with few dreams, of which this is one. I am sending her to you because we both know you specialize in turning dreams into reality.

Best wishes,

Eric and Sandy Gervais

From: Andy Yoder
To: wendy
Cc: Andrew Yoder
Subject: Re: ORDER CONFIRMATION
Reply-To: Andy Yoder Status: RO

I just wanted to let you know that I am satified with my diamond... actually I'm way more than satified. It is wonderful. I can't wait to give it to her.

Send the offical certificate when you get a chance. How will the certificate arrive�(via fedex or US mail?) and who will it say it's from? I just don't want my girlfriend to get the mail and see something that is obviously diamond related.

Thanks for all of your help. You've all been wonderful!

Andy

*X-Sender: bneige0@pop.uky.edu
Date: Thu, 06 Jul 2000 13:20:37 -0400
To: bill@tradeshop.com, duane@tradeshop.com From: Brian Eigel

Subject: Ring certificate
Status: RO

Hi again Bill and Duane

- I ACCEPT! I ACCEPT! :)

I just got the ring back from the appraiser today and what can I say - they verified that ring is not only a beaut but one heck of a great deal for me as they appraised it for almost exactly double what I paid for it.

Wow. And I got grilled from the appraiser and store owner about where I bought the ring - they really couldn't believe that I paid "so little" for such an amazing ring.

Please send the original diamond certificate when you get the chance. I'll be in touch in a month or so to let you know exactly how stunned my fiancee-to-be is. :) Thanks again for you all's hard work and skill.

Sincerely - Brian

Date: Fri, 7 Jul 2000 10:31:41 -0700 (PDT)
From: David Farnham
Subject: Certificate
To: Duane
Status:

Duane,

Thank you for very much for your help in purchasing my diamond.

I was very pleased after receiving it and getting a chance to look at the rock. If you haven't already, could you please forward the original certificate to my home address, listed below.

I will certainly recommend tradeshop to any of my friends that ask.

Thanks again,

Dave Farnham

=====
David Farnham
664 W. Wellington #3W
Chicago, IL 60657

(773)832-4275

From: Kelly & Kathryn Riemenschneider
Subject: Kelly Riemenschneider
To: "'duane@tradeshop.com'"
Status: RO

Duane & everyone at Tradeshop,

The ring is PERFECT!!!

I can't say enough about it. I had it appraised by two different gemologists, both appraisals were well above what I paid. My girlfriend loved it. She cried for an hour and a half when I gave it to her. Thank you for the excellent service and advice. Rest assured I will spread the word.

Whenever you can send the original certification to me would be great.

Thanks again.

From: Larry White
To: Ray
Subject: RE: Check
Date: Tue, 1 Aug 2000 12:11:10 -0600

Wanted to let you know that my wife loved the earrings, as you told me she would. They are stunning! Also, the appraisal came in at $7,200, which is quite nice. It was a pleasure doing business with you

From: Ray [mailto:Ray@tradeshop.com]
Sent: Wednesday, June 28, 2000 10:14 AM
To: Larry White
Subject: RE: Check

>Thanks Ray. I've never been excited about jewelry before.

Yeah, I know what ya mean :) My wife and I celebrated our 26th anniversary and I can tell you that to me fine jewelry has always meant more than just merchindize... These earrings for example, there is no finer match and no finer look than this pair, idealcuts and sweetly matched for the nicest pair of earrings you will ever see...

We're set and ready to rock yer world :) ...and it's good that you are somewhat excited, for the gift you will give will be legandary indeed!

Ray
=============

From: "RichSnM"
To:
Subject: original ags
Date: Wed, 2 Aug 2000 10:26:36 -0400
X-Priority: 3

Hello Ray,

Well I am engaged now thanks to that H&A diamond. One word STUNNING!

I would like the AGS certificate sent to Stevan Rich 2302 S Manhattan Ave Apt119 Tampa, FL 33629 Please reply.

Thank you,
Stevan

From: "Daniel A. Barber"
To: "Ray Elsey"
Subject: Received Ring
Date: Wed, 9 Aug 2000 12:10:13 -0700
X-Priority: 3 (Normal)
Importance: Normal

I received the ring this morning. It's beautiful

- thank you so much for putting together a quality piece of jewelry and making this a trouble free experience. I will be taking it in for an appraisal tomorrow and should get the written results back in 5 - 7 days.

Best Regards,
Dan Barber

X-POP3-Rcpt: elsey@host.virtcert.com
From: "Hadd, Tim J."
To: "'Ray'"
Subject: RE: Tim Hadd
Date: Thu, 17 Aug 2000 15:20:53 -0500

Ray,

:) Another happy camper.

Appraisal came in at $4800.00. I've already got it insured for the year, so I plan on keeping it. Please send me the original certificate for my files.

Thanks for your fine craftsmanship.

Also, for dealing with an internet site, I felt I got personal attention and prompt reply to questions, and ultimately, very prompt service.

Thanks again,
Tim

From: "Tim and Paula Parker"
To: "Janet Elsey" , "Ray"
Subject: Oh Man!
Date: Wed, 22 Mar 2000 11:23:13 -0600

I just received the ring-

It is exquisitely, sumptuously, drop dead gorgeous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I can not thank you enough Ray, I'm sure my Mother will absolutely fall in love with it, how could she not???

I've already driven all over town showing all my friends and family (except my Mother). Everyone was VERY impressed.

If you ever need a reference, I would love to help you. I really can't thank you enough for a job well done.
Sincerely,
Paula Parker

Date: Wed, 22 Mar 2000 19:35:23 -0500
From: John Gump
X-Accept-Language: en
To: Duane
Subject: Thank you

Duane,
I got the diamond and gave it to Linda yesterday.

She LOVES it! It is an absolutely exquisite diamond.

It certainly does look waaay bigger than .80. I'll be letting you know soon when to send the original cert. I'm having it validated this week.

You've been great doing business with and I'll be in touch in the next couple months to have you build a wedding ring (guard, wrap...) for it so remember what it looked like!

Thanks again to you and those I dealt with.

John X-Sender: bat@mail.internet-frontier.net
Date: Mon, 27 Mar 2000 12:38:09 -0800
To: Gary@Tradeshop.com
From: Bat
Subject: Our celtic designed rings

Gary and all,

We got our rings awhile back and it's been a madhouse working full time, my fiance going to school full time, and planning a wedding on top of it all, but I just wanted to let you all know that the rings are beautiful - beyond what we had imagined. Both were appraised hundreds above what we had paid you and the appraiser was very very impressed with your work. He seemed to be a bit jealous in a way as he tried to play it down, but he kept looking flustered and wanted to know the name of your company over and over again.

Thank you again for such fine craftsmenship and if ever the occassion should arise, we shall refer anyone whom ever asks to you.

Peter & Sunshine

Date: Wed, 05 Apr 2000 14:12:15 -0400
From: Bob Shar
Reply-To: bshar@nr.infi.net
X-Accept-Language: en
To: Janet Elsey
Subject: Re:Safe Arrival!

Hi Jan and Ray. Ring #3 arrived safely this AM. You should see the 3 of them together! I feel like the Tiffany poster girl or something..... Each one of the rings is fabulous, and as a set they are unbelievable! I will try to forward some digital pictures next week when I have some time. Meanwhile, thank you both for all the personal attention and for providing such a quality handcrafted product. I'm sure it is a hassle at times, but the jewelry buying public is fortunate indeed. Have a great day!!!

Gina

Date: Fri, 7 Apr 2000 12:29:48 -0700 (PDT)
From: "Kevin F. La Barre"
To: randy@tradeshop.com
Subject: Got the ring!

Randy,

No surprise but I got the ring this morning and it looks fantastic! Carol will see it tonight once, and then not again until the wedding. I'm sure she'll be delighted! Many thanks to the entire crew.

One more ring to do...

Kevin F. La Barre

From: "Troy R. Holroyd"
To:
Subject: Mission Accomplished
Date: Mon, 13 Dec 1999 21:33:55 -0600

Dear Ray,

I can't begin to put into words how beautiful the ring is. After picking it up from Fed Ex and taking it to a gemologist to confirm it's authenticity, I waited a day or so and over a lovely dinner this evening I popped the question. My now fiance was bolled over by the magnificance of the diamond and of course your craftsmanship. Please send the original papers at your convenience.

Troy Holroyd

P.S.��Ray, I read your Bio page�and aside from�letting you�know I think the ring is just gorgeous - I think you should also know�there is�no valid reliable research that states spelling has anything to so with intelligence.

- Dana Sherwood

X-Sender: scott%busride.com@pop02.syspac.com
Date: Wed, 15 Dec 1999 09:30:40 -0700
To: bill@tradeshop.com
From: Scott VanderStouw
Subject: the ring for scott @ dena

it arrive at 9.30a.m.

looks fantastic. can't even tell that it has been sized. unbelievable. you guys are amazing.

s.

Date: Thu, 16 Dec 1999 14:30:16 -0800
From: "Janelle Joslyn"
To:
Subject: Thank you, thank you!

Hi, Gar':

I simply LOVE this ring.

You couldn't have done a better job of helping me with just the right features. Ray did an outstanding job of creating this ring.

When we do the other band, will you remember the EXACT style # of this band I have now. It is the BEST. It is the plumpest, heaviest look and yet it is so feminine too. You have got to remember this style number when we put together the other band. It may be for a few months yet.

Many thanks, again, for helping me have the best ring creation I could ever imagine. I am going to write to Ray and tell him how much I have appreciated your pleasant, positive help during these last 4 months.

Have a wonderful Christmas. I hope you get invited to a wild Christmas party and you can drink champagne and sing Christmas carols and eat all the chocolate you want.

Take care for now,
Janelle

Date: Thu, 16 Dec 1999 16:25:47 -0800
From: "Janelle Joslyn"
To:
Subject: Fwd: My ring is so awesome . . . and so is Gary

Thank you very much for putting together my incredibly pretty ring. The materials you use and the style you have of designing really makes you an extraordinary expert in your field.

Gary was so terrific. No matter how exhausting my request were, no matter how silly my thoughts were, no matter how busy he was. . . . he always made me feel like I was his only customer. He was always friendly, respectful of my thoughts, and very thorough with style ideas and prices.

He is very good at this line of work. Thanks for having him as part of your staff. Thanks to you two, I am very proud of my ring and I show it to many, and am proud to share your website with others. Merry Christmas . . . .and thanks for making mine merrier.

(See you in a few months for my next project,)
Janelle Joslyn

Date: Fri, 17 Dec 1999 14:57:54 -0500
From: John Ampe
Organization: FoodTec Solutions, Inc.
X-Accept-Language: en
To: Duane@tradeshop.com
Subject: earrings

Hi Duane,

I received the earrings this morning, and they look very nice!

Thank you!
John Ampe

From: Tch105@aol.com
Date: Sat, 18 Dec 1999 22:48:29 EST
Subject: thanks!
To: duane@tradeshop.com
CC: randy@tradeshop.com, ray@tradeshop.com

Hey guys. Just wanted to drop you a note and say thanks! The ring, and more importantly the diamond, is awesome!!! Today I had an appraiser match the diamond to the certificate and appraise the ring.

In regards to the diamond, I have never heard the word "incredible" repeated so many times within a 30 minute period. He was very impressed with the quality of the diamond and was very professional and courteous. Not once did he ask where I got it or how much I paid. He was strictly business and gave me a letter of appraisal for over twice the price I paid at Tradeshop. So, if anyone needs a good appraiser in the middle Tennessee area, his contact info is......

Van McMinn, G.G. GIA
Lindell Jewelers
7028 Church Street
Brentwood, TN 37027
615-373-7922

Thanks again guys and I will send my friends your way!
Thomas Hughes

Date: Sun, 19 Dec 1999 17:31:45 -0500
From: Tom Gardner
X-Accept-Language: en
To: wendy , randy@tradeshop.com, duane@tradeshop.com
Subject: Re: Shipping

Hi, Wendy,

I received the ring early, on Saturday! I was very happy to avoid trying to get it on a work day, plus thrilled to receive it early. It's beautiful! Randy was able to create exactly what I wanted just from a few conversations and notes! The diamonds are very clean just as Duane said. I will try to get it appraised this week but I'm not sure if I can due to the holidays. I might need a little longer approval period, but I don't anticipate any problems at all.

Thanks to all of you and Happy Holidays!

P.S. Randy - you were right - I put it on my finger and that's where it stayed. Luckily my husband didn't care to wrap it up for Christmas Day - he liked it on my finger too!

Karen

Date: Sun, 19 Dec 1999 17:31:45 -0500
From: Tom Gardner
X-Accept-Language: en
To: wendy , randy@tradeshop.com, duane@tradeshop.com
Subject: Re: Shipping

Hi, Wendy,

I received the ring early, on Saturday! I was very happy to avoid trying to get it on a work day, plus thrilled to receive it early. It's beautiful! Randy was able to create exactly what I wanted just from a few conversations and notes! The diamonds are very clean just as Duane said. I will try to get it appraised this week but I'm not sure if I can due to the holidays. I might need a little longer approval period, but I don't anticipate any problems at all. Thanks to all of you and Happy Holidays!

P.S. Randy - you were right - I put it on my finger and that's where it stayed. Luckily my husband didn't care to wrap it up for Christmas Day - he liked it on my finger too!

Karen

From: Joan Redeker
To: "'ray@tradeshop.com'"
Subject: We got 'em
Date: Tue, 21 Dec 1999 08:48:38 -0800

Ray
After they picked me up off the floor...I love the rings! But they are too big for my left hand, I need to go find out the correct size. We also decided they are humongous on one finger so I am going to wear one on each hand. Right now I am wearing the engagement ring on my right hand, it seems to fit fine. We were thinking I could wear the wedding band on the left hand by itself, but I will need to send it back to get sized smaller.

I won't tell you the one word expletive Nick said when he saw them. We were really impressed by the workmanship and weight of the rings. The center diamond looks gorgeous!

Thanks so much
Joan

From: "Jimmy Hess"
To: "Bill at Tradeshop"
Subject: Yet Another Satisfied Customer
Date: Tue, 21 Dec 1999 13:14:24 -0500

Bill & Ray,

Thank you so much for this work of art you sent to me. It far exceeded what I expected to receive. The pictures on the net definitely do not do your masterpieces judge.

I am probably one of the pickest jewelry people around. Usually, when I buy a piece of jewelry, I end up returning it. The pieces that I really love are usually far out of reach. It was quite delightful( and surprising) to find a set of rings that look like a million bucks but do not cost it.

The rings' weight, engraving detail, and diamond quality, are just incredible. I have never seen a set that I like more. Even my fiance, who thinks jewelry is jewelry, dropped his bottom lip and said "WOW!!!!".

Thanks again and Happy Holidays!!!! Herlaine

From: goodelr@gatesmcdonald.com
Subject: MANY THANKS
To: randy@tradeshop.com
Date: Wed, 22 Dec 1999 10:39:13 -0500

BRANT'S RING IS ABSOLUTELY BEAUTIFUL, THANK YOU SO MUCH. IT IS EXTRA SPECIAL BECAUSE YOU CUSTOM-MADE IT! I HOPE HE LIKES IT TOO.......... I SENT A CHECK WITH YOUR WIFE WHO WAS MUTTERING SOMETHING ABOUT POSSESSION IS 9/10...... SO GET IT OUT OF HER!

Reply-To: "kristi Antal"
From: "kristi Antal"
To:
Subject: Appraisal
Date: Thu, 23 Dec 1999 00:29:25 -0800

I would like to get my ring appraised but I'm not usre where to go to have it done. I was referred to one jeweler by my insurance agent but he said that he would need to keep the ring for 2 days -

I love it so much that I don't want to leave it anywhere for 2 days! Do you know of anyone in Portland who could do it while I wait? I really only need the appraisal for insurance purposes. Thank you very much for your help and also, I love the ring.

I get more compliments on it.

Sincerely,
Kristi Antal

Date: Thu, 23 Dec 1999 10:08:51 -0500
From: "Dottie List"
To: Jan@tradeshop.com
Subject: Re: Shipping!
Status: RO

Hi Jan,

Got the ring. It looks great! The detail in the swirls is perfect. we are very impressed! Please tell Randy thanks and that we love it.

Happy Holidays!

Dottie

From: "Pat O'Connor"
To: "'Randy'"
Date: Tue, 28 Dec 1999 15:19:53 -0500

Dear Randy,

It will take the local jeweler about a week to work up an estimate to replace the center stone basket. In his opinion, the 4 prong basket should have the prongs placed more in the corners, like the rubies. By the way, he thought that the color of the rubies was fabulous! He asked for a value for the ring, I said 13,000.00 and he gave me a skeptical look. I said, well the diamond alone is 10,000 and he said 10,000 ?, I think you have that wrong this is a much more valuable stone!

Anyway, I'll have them do an independant appraisal and let you know what they come up with for the ring. By the way, this is no "mall" jeweler. Shreve, Crump and Lowe is as old and as Boston as Boston itself. I read in the paper that they are currently working on a millenium diamond necklace for $5,000,000.00, they have 3 interested parties.

Did you get the chocolates? They are some of Boston's best!

Thanks,
Pat

From: Kikava@aol.com
Date: Tue, 28 Dec 1999 15:31:03 EST
Subject: Hello, Happy Holidays, etc.
To: Bill@tradeshop.com
Status: RO

Hi, Bill!

Got John's ring today, and it's GORGEOUS! The picture did not do it justice. I called you earlier, but you can just email me if you'd rather.....Just wanted to make sure you got the pkg I sent with my old ring and the heart-shaped stones, and wanted to see if you could tell me what timeframe we were looking at for having the Chatham emerald photo with my 4mm sapphire for comparison.....we're leaving town for Sedona, AZ, Thursday morning, so I'd appreciate it if you could get back to me by then.

Thanks so much, and I hope you and your family are feeling better! Kristina Voorhies

From: "Jimmy Hess"
To: "Bill at Tradeshop"
Subject: My wedding set
Date: Wed, 29 Dec 1999 15:49:01 -0500
X-Priority: 3
Status: RO

Bill,

Thank you so much for creating my unforgetable/breath-taking wedding set. I would have never believed that I could find rings that are so beautiful and well made for the price that we paid. My rings are just fabulous and I can't begin to thank you and your staff enough.

I will enjoy these rings for many years to come and I will definitely tell all my friends and co-workers about you.

Sincerely,
Herlaine

From: PAULGAGNER@aol.com
Date: Wed, 29 Dec 1999 19:19:58 EST
Subject: Received Ring
To: Jan@tradeshop.com
Status: RO
Hi Jan- Just to let you know.

I received the ring. Thanks, its beautiful. Thanks for your help.

Paul Gagner

Date: Thu, 30 Dec 1999 03:58:48 -0800 (PST)
From: Randy Cramp
Subject: Re: RBBS-312534- "E-VS2 - 1.51 ct ideal cut
To: Ray
Cc: Duane@tradeshop.com
Status: RO

Ray
Duane

Thank you so much for your assistance in making my special lady so happy. The ring was a huge surprise and continues to impress everyone, including strangers who can't stop themselves from glancing our way to marvel the rock. It is definitely an eye grabber!

We were able to have a local jeweler examine the stone and appraise for insurance purposes. Let me just say that I was not disappointed (rather shocked!) with his assessment of what the stone should have costed me.

I develop e-commerce sites for a living and you reaffirmed my belief in the future of the Web. You all rock!! I will be sure to spread the word of my success!

Take care and have a Happy and Prosperous New Year!!!

Randy

P.S. Could you please send the certificate to my home address ?

Date: Thu, 30 Dec 1999 15:29:26 -0500
Subject: Platinum-channel set-diamond ring: she loved it!
From: Michael Pardales
To:
Status: RO

She loved it! She was also very surprised.

One minor issue: I did not realize that she had planned to wear it on her middle finger instead of her ring finger. The ring is a size 4 and fits perfectly on her ring finger. If she wants to wear it on her middle finger, it would probably have to be a size 4.5 or 5. If she thought she wanted too, could it be sized without great difficulty? Just curious.

She really loved it, and could not believe how heavy it was. I can tell you that it was a lot heavier than the ones we looked at in the malls earlier this year!

Hope your holidays are enjoyable,

All the best,

Michael

X-Sender: robgower@inetnebr.com
Date: Tue, 04 Jan 2000 15:40:55 -0600
To: Ray@tradeshop.com
From: Robert Gower
Subject: Happy, Happy, Happy!!

Dear Ray,

I have never seen someone so happy in my entire life. Laurie burst into tears when I gave her the ring. Thanks for helping me keep it a secret. I've checked the local shops and they should be shot for passing off the "crap" they call jewerly. Everone has gone absolutely gaa gaa for the ring, any they think it's sooo Huge. I know it's not huge, but the outragous color and clarity make it seem HUGE!! I could have never afforded a ring like this any other way. You made me feel 6'0" tall (I'm 5'9"). Thanks again for all you patients and I can't wait to have the weddings rings made.

Sincerely,

Robert Gower

Date: Thu, 06 Jan 2000 13:06:07 -0800
From: rmukai@pacbell.net
Subject: Re: Shipped!
To: Janet Elsey
Reply-to: rmukai@pacbell.net

Thanks! I received them and they are beautiful. Thanks to Ray for helping also. See ya.

X-Sender: pearse@mercury.ih.org
Date: Tue, 25 Jan 2000 12:03:18 -0600
To: ray@tradeshop.com
From: Pearse Ward
Subject: Thanks!

Dear Ray and Gary,

Now that I've had a chance to catch my breath, I just want to offer a huge thanks to you both and to everyone at Tradeshop. I do a lot of business online and you guys are the best! Prompt, courteous service, head and shoulders above most, and a product that is unmatched.

Christie loved her ring and made me the world's happiest guy by accepting my proposal, and you guys made it possible on a special day by giving me exactly what I wanted in record time.

Thanks again, and best wishes for continued success.

Pearse

From: darius.a.yaghmai@db.com
To: ray@tradeshop.com
Subject: from Darius Yaghmai
Date: Thu, 27 Jan 2000 17:25:25 -0500

Ray,

Thank-you for all the help.

She is extremely happy with the ring. The stone is absolutely beautiful. You did a wonderful job setting the stone. The stone produces an unbelievable firey brilliance. I am worried that when she is driving, she doesn't watch the road, but her hand on the steering wheel. Truly mesmerizing.

I also had it appraised, and it obviously produced Rappaport +. What I found satisfying was when I asked the jeweler what he would have charged me, he quoted $700 more.

He obviously had nothing to lose by quoting me lower than he would actually sell, so I feel the price was more than fair.

Thank-you once again, and please forward the original GIA to my home.

Thank-you,
Darius A. Yaghmai

From: "Pat O'Connor"
To: "'Ray'"
Date: Mon, 31 Jan 2000 11:02:43 -0500

Status: RO Dear Ray,
I have left it too long to write you about the wonderful engraving job you did on my ring. The diamond is beautiful and I certainly get many compliments on that and I also get many compliments on the setting in terms of the rubies and diamond accents. However, people actually "gush" over the engraving.

I have been to several local jewelers recently and the reaction is always the same, where did you get it, is it an antique, who did the engraving. The other day I was speaking to a jeweler who specializes in antique jewelry and she said it was the finest engraving job she had seen in a very long time.

I just wanted you to know the type of reaction I've been receiving because although I love the ring, and that's what really matters, its always nice to hear it from others.

I'm sorry that it hasn't worked out with Tradeshop and my wedding ring, you guys must be very busy. If I am able to find something I like but its not engraved would you be willing to do just the engraving? I've had Jan send me my 2 baguettes and I am going to see if someone local can design something but I'm convinced I won't be happy with any engraving other than yours.

Thanks again.

Pat

Date: Fri, 04 Feb 2000 08:00:27 -0500
From: Anne
X-Accept-Language: en
To: Ray@tradeshop.com
Subject: I received the ring!

Dear Ray and Jan,

Thanks for all of your help, I love my engagement ring. It is just what we wanted! We are having it appraised on Tuesday at in Roanoke, VA. I will e-mail you and let you know how the appraisal turns out.

I want to compliment you on your wonderful website that helped us in so many ways on making our "big" purchase. From beginning to end I felt comfortable making my purchase right from my computer at home.

Thanks again for a job well done! I'll call you when I ready to purchase diamond earrings to match.

Cordially,
Anne Spence

Date: Wed, 09 Feb 2000 12:00:36 -0500
From: Juliet Movitz
X-Sender: "Juliet Movitz" (Unverified)
X-Accept-Language: en
To: ray@tradeshop.com
Subject: Celtic Ring

I got my ring last night, and Ray, it is everything your said it would be and more. I can't take my eyes off it. On my hand, with long slender fingers, this thing is eye popping. Thank you! Thank you! Thank you! And you are right, I have never seen a diamond I like more :-)

I'll get it appraised this week, and will call for the cert.

Any word on my pearl ring? Randy should have it, he was to use it for sizing this ring.

Thanks,
Juliet

Date: Mon, 14 Feb 2000 18:21:55 -0800
From: Fred Whitaker
X-Accept-Language: en
To: raylc@tradeshop.com
Subject: 1.24 ct, E, VVS2, Emerald Cut Solitare

Ray,

I cannot tell you how many points I made today with my wife when I gave her the ring! She has never had a diamond as beautiful as what she received today thanks to you all. I'll have an appraisal done in the next few days and fax you a copy.

We are already discussing how we are going to use the 1.24 emerald cut. Attached are 4 possibles but my wife still has to do some more deciding and from her viewpoint, cost will be a factor (but not necessairly from mine). Just put this e-mail in my file for future reference.

Thank you all very, very much.

Fred

Date: Tue, 15 Feb 2000 16:32:17 -0800
From: Rita Aughenbaugh
Subject: Re: shipping
To: wendy

Wendy,

I just had to write to let you know how pleased I am with the ring. I was pleasantly surprised and not only its unique flat design, but the weight also. It is a good size weight. And the service was outstanding.

I will probably order an additional ring shortly. Thank you for all your help. You can also e mail me at RitaAAgh@aol.com

Thanks again,

Rita Aughenbaugh

From: "Fred Whitaker"
To:
Subject: 1.24 ct emerald cut, E, VVS2 received on 14 Feb 2000
Date: Wed, 16 Feb 2000 16:48:25 -0800

Ray,

Did you ever get me in trouble with my wife with that 40th anniversity platinum solitaire ring! After she looked at it with a 10 power glass and could not find anything at all wrong with it in the way of an imperfection, she thought it was a fake! Especially since I had ordered it over the internet and paid for it in advance. She is not at all familiar with a GIA certificate.

Please read the memo which is attached to this e-mail. I had to go to two different jewelers today to obtain at least their estimated value of the ring ($9,000 and $10,000)and now she knows that the $6,100 which we paid you for the ring was an extremely good buy. You cannot imagine how happy she is because now she is learning every day a little more about the quality and beauty and value of that diamond.

By the way, I felt very comfortable in talking to the two jewelers today thanks to the education I've received from your web site over the past year.

You might want to know that I gave her the ring in our local dentist office (just as she was finishing her appointment) in the presence of a few friends and a few tears were shed.

We have a "done deal" on this diamond ring and will soon be doing some more business together.

KNOWLEDGE IS POWER!

With most sincere thanks from both of us.

Fred and Penny Whitaker

Date: Tue, 22 Feb 2000 09:47:15 -0800
From: Iestyn Lewis
Subject: Ring received
To: Ray

Just got it from the FedEx man, looks like you've hit another one out of the park!

I would hope that you all take a moment at the end of every day to thank The Deity Or Entity Of Your Choice that you have a job that brings so much joy to so many people. There are precious few people who can claim that.

A pleasure working with you,

Iestyn

From: Richard Fletcher
To: "'ray@tradeshop.com'"
Subject: Order Received
Date: Thu, 24 Feb 2000 14:08:16 -0500
Status: RO

Ray:

I just picked up my ring from Mail Boxes Etc. It looks fantastic!!! Sherri is going to love it!

I will let you know on Monday how everything went. Thanks again for all of your help and your prompt service. It has been a pleasure working with you. By the way, thanks for saving me so much $$$.

I was just writing to let you know that I have had my diamond appraised and everything looks great. Please forward the original certification to me at your convenience. Thanks again for all of your help!

Rich Fletcher
Director of Community Development
United Way of South Carolina
2711 Middleburg Drive, Suite 307
Columbia, SC 29204
(803) 929-1017
richard.fletcher@uw-sc.org

Date: 7 Mar 00 14:31:09 EST
From: John Perri
To: ray@tradeshop.com
Subject: Ring

Ray,

Just had the ring professionally appraised and it came in at ALMOST double what I paid for it! Unbelievable.

My girlfriend is TOTALLY enamored with this ring Ray.

What's most important, however, is that the ring is flat out beautiful. I can't take my eyes off of it because I can't believe I was able to afford such a precious, classy gift.

Had I gone retail, this NEVER would have happened.

NO ONE can believe the ring I got for my girl Ray... least of all ME.

All credit + infinite thanks to you.

John

From: "Mark Nguyen"
To: wendy@tradeshop.com
Subject: Re: wire info - Am happy with diamond
Date: Fri, 17 Mar 2000 21:21:13 EST

Hello, I'm happy with the merchandise - GIA 10828946 - and so was the gemologist who was able to id it and was shocked that I got it at such a good price. Please send through the original GIA Certificate to the following address:

Thank you so much. You guys are so easy to do business with and I may have a buyer for you guys who's after a 100-pointer.

Cheers,
Mark Nguyen

Date: Sun, 29 Nov 1998 23:51:37 -0800
To: Ray Elsey , duane@tradeshop.com
From: Michael Coogan
Subject: Thankyou!!!

Dear Ray, Jan and Duane

Great News!!!! She said YES!!!!!

I am headed back tomorrow from France where I just proposed to Seema.

She was completely surprised and is ecstatic with the ring!! She cannot believe how beautiful the stone and setting is. Major Kudos to Duane for the selection of the Tulip setting!!!!

I will forward you a picture when we get them developed!!! The ring is outstanding!!!

Thank you again and I look forward to talking to you soon! Best regards
Michael Coogan

Date: Thu, 13 Jan 2000 15:48:50 -0500 From: Tom Gardner tgardner@pronetisp.net X-Accept-Language: en To: randy@tradeshop.com, duane@tradeshop.com Subject: Thank you!

Randy & Duane,

Ok - here's my testimonial! I've been trying to get an appointment with the only diamond appraiser I could find in my area, but could only get in recently due to the holidays. He is a manager of a mall jewelry store, in his early 60's. I didn't want to give him much information so I just told him that my husband got the ring on the West Coast (not really a lie) and I didn't know how much he paid (all right, a lie).

His response to the ring told me all I needed to know! He was completely wowed by it! Said it was "exceptional". Couldn't imagine where my husband got it. ("It must have been specially made for him!") He was very surprised that I had diamond dossiers for each stone. He said the stones were perfectly matched and very well set and that my husband must be very knowledgeable about buying diamonds because he got me a very fine ring!

I ended up opting to skip the $100 appraisal (it was expensive because he had to appraise each stone). I knew from his reaction and from pricing similar stones in area jewelry stores what the appraisal would be.

To sum it up: I could have gotten a ring that looks about the same to the naked eye locally for more than half the price I paid if I went with lousy stones and a cheap setting.. I would have paid twice the price I paid at Tradeshop if I had gotten the same quality stones and setting here. And I don't believe anyone from the jewelry stores here would ever have been as knowledgeable or strive for perfection like you guys at Tradeshop!

Thanks again!
I am very happy with my purchase!

Karen Gardner

From: woody@woodynet.siscom.net
Date: Wed, 22 Dec 1999 17:48:51 -0500 (EST)
To: ray@tradeshop.com
Subject: Ring looks GREAT!!!

Wow!!!

The diamond you sent looks even better mounted! Thanks a lot for everything! All of you!

I was very nervous at first about ordering a diamond I'd never seen over the internet... but you guys came through just as promised. Great quality diamond... Great price... and even better service!

Keep up the good work, guys!

All that's left on your end is to ship the cert on the .57ct AGS0001056206. ':) ':)

-Richard Balint
Dayton, OH
----
And there was Brown, up-side down, lickin up the whiskey off the floor "Booze! booze!" the Firemen cried, as they came knockin on the door (knock,knock) "Don't let them in till it's all mopped up," Somebody shouted (McIntyre!) And we all got blue-blind paralytic-drunk, when The Old Dun Cow caught fire
Sir Woody Hackswell woody@woodynet.siscom.net http://woodynet.siscom.net/woody

From: "Kenny Jastrow" kjastrow3@hotmail.com
To: Gary@Tradeshop.com, randy@Tradeshop.com, Ray@Tradeshop.com
Date: Wed, 22 Dec 1999 11:35:44 CST

Tradeshop,

Just received the ring!!

What a great piece of jewelry.

This is the first piece of jewelry I have bought for my future wife. She will love it dearly. Furthermore, this is the first item I have ever purchased via the internet.

Tradeshop gave me the confidence and a peace of mind when handling the transactions. I want to thank you all for helping me out. I wish you a very merry x-mas.

Sincerely,
Kenny J.
______________________________________________________
Get Your Private, Free Email at http://www.hotmail.com

From: Tch105@aol.com
Date: Sat, 18 Dec 1999 22:48:29 EST
Subject: thanks!
To: duane@tradeshop.com
CC: randy@tradeshop.com, ray@tradeshop.com

Hey guys.

Just wanted to drop you a note and say thanks!

The ring, and more importantly the diamond, is awesome!!!

Today I had an appraiser match the diamond to the certificate and appraise the ring. In regards to the diamond, I have never heard the word "incredible" repeated so many times within a 30 minute period. He was very impressed with the quality of the diamond and was very professional and courteous. Not once did he ask where I got it or how much I paid. He was strictly businessand gave me a letter of appraisal for over twice the price I paid at Tradeshop. So, if anyone needs a good appraiser in the middle Tennessee area, his contact info is......

Van McMinn, G.G. GIA
Lindell Jewelers
7028 Church Street
Brentwood, TN 37027
615-373-7922

Thanks again guys and I will send my friends your way!

Thomas Hughes

Date: Thu, 16 Dec 1999 14:30:16 -0800
From: "Janelle Joslyn" joslynj@ohsu.edu
To: Gary@Tradeshop.com
Subject: Thank you, thank you!

Hi, Gar':

I simply LOVE this ring.

You couldn't have done a better job of helping me with just the right features. Ray did an outstanding job of creating this ring.

When we do the other band, will you remember the EXACT style # of this band I have now. It is the BEST. It is the plumpest, heaviest look and yet it is so feminine too. You have got to remember this style number when we put together the other band. It may be for a few months yet.

Many thanks, again, for helping me have the best ring creation I could ever imagine. I am going to write to Ray and tell him how much I have appreciated your pleasant, positive help during these last 4 months.

Have a wonderful Christmas. I hope you get invited to a wild Christmas party and you can drink champagne and sing Christmas carols and eat all the chocolate you want.

Take care for now,
Janelle

From: "Troy R. Holroyd" tholroyd@mindspring.com
To: Ray@tradeshop.com
Subject: Mission Accomplished
Date: Mon, 13 Dec 1999 21:33:55 -0600

Dear Ray,

I can't begin to put into words how beautiful the ring is.

After picking it up from Fed Ex and taking it to a gemologist to confirm it's authenticity, I waited a day or so and over a lovely dinner this evening I popped the question. My now fiance was bolled over by the magnificance of the diamond and of course your craftsmanship. Please send the original papers at your convenience.

Troy Holroyd

P.S.�
��Ray, I read your Bio page�and aside from�letting you�know I think the ring is just gorgeous - I think you should also know�there is�no valid reliable research that states spelling has anything to so with intelligence.

- Dana Sherwood

From: "Kenneth Michau, II" kennymichau@worldnet.att.net
To: "Ray"
Subject: Woo Hoo!!
Date: Wed, 8 Dec 1999 23:47:08 -0500

Ray,

thanks a ton for all your help and guidance in picking out the perfect emerald cut for my engagement ring. Volume or not, I still don't know how you make any profit on this stuff.

The diamond is way more beautiful than even the picture showed!! And the appraiser said the replacement value is TWICE what I paid for it (and I paid $500 less than what he quoted for wholesale for this stone!)

You are the man, Ray!!

I'll be back and will send my friends here as well. To everyone else reading this, in the immortal words of Cartman, "respect my authori-tah" and buy yer diamonds here -- you won't find a better stone for a better price!

Kenneth

Date: Mon, 6 Dec 1999 13:02:16 -0800 (PST)
From: Jessica Valli j_valli@yahoo.com
Subject: Re:platinum wedding band - Jessica Valli
To: Bill at Tradeshop
Cc: jchen405@yahoo.com

Hi Bill --

The ring arrived today. The finish is perfect and so is the size. We were so happy with the transaction, and we just wanted to let you know it was great working with you and tradeshop.com.

:) Jessica Valli
__________________________________________________
Do You Yahoo!?
Thousands of Stores. Millions of Products. All in one place. Yahoo! Shopping: http://shopping.yahoo.com

Date: Thu, 02 Dec 1999 15:59:26 -0800
From: Warren and Shelli Smith helga@sprynet.com
Reply-To: helga@sprynet.com
X-Accept-Language: en
To: Randy@tradeshop.com
Subject: It's Gorgeous!

Hi Randy,

I just received my ring and it is absolutely stunning!

I am one very satisfied customer. And the fit is perfect.

Please send thanks to Ray, Jan, and Duane. It has been a most pleasant experience. I will always come to the Tradeshop for any of my jewelry dreams.

You guys are the greatest!

Thanks again,
Shelli Smith

From: "Sato, Taitt (SF)" TAITT.SATO@LW.com
To: "'gary@tradeshop.com'"
Subject: happy holidays!
Date: Wed, 1 Dec 1999 16:23:33 -0800

Hi Gary,

It's finally time for a big thank-you to everyone who was involved with the production of these two fantastic rings (which together were appraised at over $20K--a substantial amount over the purchase price).

It's a challenge for me to craft a description of just how difficult I was as a customer (I can only speculate that I was pretty difficult!) but it's easy for me to gush over just how accommodating you and everyone at the shop was--so I will leave it at that. And simply put, I couldn't be happier with the end result. Complete strangers routinely comment on how lucky I am to have a husband with such a good eye for jewelery! I tell that that I'm just lucky to have found your shop, where you can get almost anything you want.

So, happy holidays and thank you again for a wonderful job. I knew you could do it!

ts

PS Attached is a photo of us at our wedding in Italy--the photographer did the obligatory hand/ring thing, but I like this one better. And yes, the jerseys were something of an Italian thing.

From: neidt@rollanet.org
To: Janet Elsey Jan@tradeshop.com
Date: Thu, 18 Nov 1999 14:50:46 +0000
Subject: Re: Ring size....

Hi Jan,

I received the ring, got insurance and proposed last night.

She said, "Are you serious?" She loves the ring.

I will be getting it appraised at a local jeweler in a couple of days.

Thank you for your help.
tod
-

Date: Mon, 15 Nov 1999 14:22:55 -0400
From: "Arline V. Bauza" AVBAUZA@FGRLAW.COM
To: Jan@tradeshop.com
Subject: Package? -Reply

Jan:
I got it late friday on my way out.
It is beautiful.

Thanks.
AVB

From: Leah Underwood leah.underwood@motion-ind.com
To: "'randy@tradeshop.com'" randy@tradeshop.com
Cc: "'ray@tradeshop.com'" ray@tradeshop.com
Subject: The ring
Date: Wed, 10 Nov 1999 08:22:55 -0600

Hi Randy and Ray,

I just wanted to drop you a note to let you know how pleased I am with my ring. It's stunning and more beautiful then I could have ever hoped it would be.

I had to go out of town on business the first of this week so I haven't had a chance to have it appraised yet but I'm sure it will be much more then I paid. Thanks again for all your patience and help with this ring. I look forward to working with you again on Chris' ring.

Until then, thanks again!
You guys are the best!
Leah Underwood

From: "Ellen Caputo" evcaputo@landmarknet.net
To: "RANDY" randy@tradeshop.com
Subject: Re: My ring
Date: Mon, 8 Nov 1999 12:38:34 -0500

Dear Randy:

Wow! You guys don't disappoint!

My ring arrived today and I can't stop staring at my hand. It's soooooo beautiful and a nice "weighty" piece. The only problem I have is coming up with more money to get a matching wedding band!

Thanks for everything and I hope to have more business for you in the future!

Ellen Caputo :)

From: Critty1221@aol.com
Date: Tue, 2 Nov 1999 22:51:58 EST
Subject: ring
To: bill@tradeshop.com

Bill:

I got the ring yesterday and it looks great!

Waseem looked at it also and tried it on and the fit is great and he is very happy with the look. If you only new how many jewelers I went to in Georgia, you could really understand how delighted I am to have been able to get what he really wanted!

Thanks!!!
Christy

From: Gonlong1@aol.com
Date: Tue, 2 Nov 1999 11:02:39 EST
Subject: Diamond!
To: Ray@tradeshop.com

Dear Ray and gang,

The 1 ct. Trillion or (mod triangular) is keeper. Local Jewelry shop has estimated I paid over $5500 bucks for it off the Internet. It is going to look great when I set in a solitaire ring with and emerald wrap. The local guy had to clean the diamond to find the inclusions (he first thought it was flawless ), not bad for a VS1 stone.

My salute on the web page, as computer guy working in the industry for over 10 years it is one of the most down to earth "real" sites I have seen. You can tell that it was created by a true owner and not some local web page shop using a brochure. It has character and that's what sells. And all the links are fast even at 28.8 in North Carolina....Can't tell you how many diamond sites I have surfed that take 15sec plus just to load the home page.

Thanks Again,

Casey Long

PS .. Please send the Original GIA cert.

From: Fishjan@aol.com
Date: Fri, 29 Oct 1999 22:08:25 EDT
Subject: Thank you
To: duane@tradeshop.com

Thank you for your help in this purchase.

She loves it!

Please send the cert. to me.

Again, Thank you for all of your help.
Sean

Date: Thu, 28 Oct 1999 12:04:47 -0700
From: "Gael Meraud" MERAUDG@t-bird.edu
To: Ray@tradeshop.com
Cc: Wendy@tradeshop.com
Subject: Gratitude Galore!

Dear Ray & Wendy,

It's taken me almost a week to write to you, because I couldn't figure out how you're supposed to thank someone for something that means so much to you. It is hard to find the words...

Five years ago, my husband and I fell in love (I who was never going to marry!) and eloped after a mere five weeks of dating! Because it was so unexpected, we got silver bands to wear while we decided what we might want. Five years later, we decided it was time to get our "real" wedding rings. After much searching among jewelry stores in our area and on the web, I found you guys! Right away I knew I wanted to work with you on this project. We wanted bands, but not of the ordinary type. I suppose we are simple, yet unique people who wanted that style expressed in our rings. You were able to capture that feeling exactly, and we couldn't be happier.

Thank you for responding so quickly in all our interactions. I have wonderful things to say about Tradeshop and look forward to a time in the future when I can work with you again.

Thank you!!!
Gael Meraud

From: Mirmalone@aol.com
Date: Thu, 28 Oct 1999 11:12:31 EDT
Subject: The Malone Ring!!!
To: randy@tradeshop.com

Hi Randy,

I just got the ring� OH MY GOD!!!

It is spectacularly gorgeous beyond my wildest dreams!

Bobby hasn't seen it yet, and we'll send you an "official" thank you letter later, but I wanted to let you know right away that I'm thril led. And thank you for getting it to us before the weekend -- no prolonged weekend photo torture -- OK, maybe you're not evil! I think I'm having a heart attack!!!

Thank you,
Lisa Malone

Date: Mon, 18 Oct 1999 15:22:51 -0400
From: Jason Hicks HicksJ@natfuel.com
To: duane@tradeshop.com
Subject: Re: The ring has arrived!

Duane,
Had the ring appraised today... It's all good (as expected!)

Actually, the gemologist here was quite impressed with the cut, acknowledging I must have done my homework... and of course he asked what I had paid... but I got out him his ballpark figure first. I did a good job ;)

Please do forward the cert.

Chalk up another satisfied customer!!! Jason

Date: Sat, 16 Oct 1999 15:59:49 -0400
From: Heidi Earhart hearhart@surfshop.net
To: gary@tradeshop.com, randy@tradeshop.com, duane@tradeshop.com
Subject: I finally got 'em!

Hi Guys!

I got my rings this morning! Three months felt like forever...

The diamond ring is especially beautiful. I actually think it looks great by itself, and will probably wear it like that most of the time. (It is nice to have a band to wear too when I feel like it.) Tim likes the one-of-a-kind feel of them.

I must say the center stone which Duane helped me choose is wonderful. I figure he's forgotten, but I appreciate the advice! I NEVER thought I'd have such a lovely diamond.

Thank you to all of you for making this such a fun venture! I have a feeling we'll do business again in the future...I'll keep an eye on the custom work webpage.

Till then, Take care and good luck!

Heidi

From: "Linda Rouse" javajolene@email.msn.com
To: "Bill at Tradeshop"
Subject: Ring!
Date: Sat, 16 Oct 1999 14:07:56 -0400

Bill,
Kirk and I received the ring in the mail today, and we love it! Thank you so much for all your assistance.

By the way, what are the chances of being able to make platinum cuff links in a similar pattern? I would intend these as a wedding present to Kirk, but I understand you may not have something like this immediately available. Could you write me back and let me know?

Thanks again for all your help.
Linda

From: MAIRTZ@aol.com
Date: Fri, 5 Mar 1999 17:01:47 EST
To: Gary@tradeshop.com
Cc: Jan@tradeshop.com
Subject: celtic custom

My ring arrived about 10 am. I am thrilled!!

It exceeds my expectations -- big and bold but very comfortable. I think it looks good on my long, skinny fingers. Makes me want to grow long glamourous nails to show it off better. Any further requests from the Memphis area may be from people who notice your "walking advertisement!"

Thanks again. M. Ruben

From: skay@erols.com
Date: Tue, 09 Mar 1999 10:37:46 -0500
To: Duane , Gary
Subject: Approval - Invoice#1399723

The ring arrived and she loves it!

We got it appraised at the old-line Boston Jeweler - EB Horn.

They appraised it at 11k and estimated that I paid around $9000 for the ring. They seemed to be a bit surprised that the seller did not give me an appraisal upon purchase. (What is your policy on this?) They sniffed when told that the ring was purchased over the internet. What do they know?

It's a keeper.

Please send the original of the GIA certificate to me.

Thanks for your help. You made my diamond buying experience lower stress and less expensive than I thought it could ever be. My bride-to-be thanks you because you were able to help her to get the ring of her dreams without breaking the bank.

Best regards,
Scott

From: "johnny on the spot"
To: Gary@Tradeshop.com
Subject: thanks!!!
Date: Wed, 17 Mar 1999 21:00:05 PST

Gary, well, i am sorry it took so long to get back to you.

we have been out of town and just got back. but i just had to say that the ring was perfect. i loved it, and more importantly, so did she!! everything went great. thank you so much for your patience and help. i have no complaints.

thanks.
matt pierce

From: kellyp@execpc.com
To: ray@tradeshop.com, gary@tradeshop.com
Subject: Sapphire Ring
Date: Thu, 18 Mar 1999 14:40:05 -0800

Hi Ray & Gary!

Got the ring today,

it is absolutely beautiful - the sapphire is so sparkley and a beautiful blue. Thanks for your fast, friendly service and excellent quality. I will definitely do business with you again!

Kelly Plitt

From: Christina Napier napier@lucasarts.com
To: "'Gary'"
Subject: We got'em!!!
Date: Fri, 26 Mar 1999 09:40:48 -0800

Hi Gary,

We just picked up our rings from FedEx this morning... and WOW!!!

They are so very beautiful!!! The photos don't do them justice. We couldn't be more happy. I only wish I could wear mine now, but I must wait. :) Please, tell your staff that we are absolutely delighted with our new treasures.

It's a lovely, spring day here in California, and I'm on cloud nine! Thank you so much for all you've done!

-Christina

Date: Sat, 27 Mar 1999 15:10:21 -0600
From: Mindy Mohundro poohswiz@bellsouth.net
To: Gary
Subject: Re: Minddy's ring

Dear Gary,

Don't know if my first message went - seem to be having some problem with email. So if you didn't get the first here is another YAHOOOOOOO!!! ILOVE IT!!!!

Chocolates are on the way.

Thanks Mindy

Date: Wed, 14 Apr 1999 15:30:42 -0700
From: Bonnie Datt Bonnie_Datt@zd.com
Subject: love them
To: Gary
MIME-version: 1.0

I'm hoping this isn't going to signal a marriage of miscommunication, but anyway, I thought Glenn had written long ago to tell you all how thrilled we are with our wedding rings. We just love them, and our friends and family keep complimenting us on our unique choice. Thanks for the great work, and sorry this thank you note is so belated. We can't wait until June 12, when we can start wearing them!

Sincerely,
Bonnie Datt

Date: Wed, 14 Apr 1999 23:02:59 -0500
From: Christopher Hawkins
To: Gary
Subject: Re: ring

Hi Gary,

I got the rings today.

They're great, thanks! Especially mine, but I'm kinda biased. I got lots of compliments on them from my coworkers.

Thanks again,
Chris

Date: Fri, 23 Apr 1999 21:12:27 -0400
From: jan shuler welliott@bigplanet.com
Subject: The Shuler ring!!
To: Gary@tradeshop.com

Gary and crew,

The ring arrived the other day, just in time for Teri's birthday!

We are thrilled with the way it turned out!

It is just what we had envisioned! Tradeshop will certainly be our jeweler of choice in the future.

Thanks again!

Teri and Jan

From: NIW2CP@aol.com
Date: Wed, 12 May 1999 13:36:44 EDT
Subject: A hearty thanks...
To: staff@tradeshop.com, duane@tradeshop.com, Gary@tradeshop.com

Tradeshop:

I began looking for an engagement ring about a year and a half ago. I tried retail, but I could not bring myself to buy diamond with flaws in it. This one was too yellow. That one had too many inclusions. I tried brokers, but they had settings that were less exciting than the retail stores. I had come across Tradeshop while researching Celtic culture online.

They sold Celtic jewelry. As I am fascinated by the beauty and intricacy of Celtic jewelry, I gave Tradeshop a lot of consideration. I also draw Celtic designs.

At first, I was skeptical. I wondered if they could handle such an order as my own. I wanted a custom Celtic design on the outside of my diamond engagement ring. After looking at over a hundred projects they had completed, my eyes grew tired and I decided no other jeweler was more qualified.

I mailed my design. It was not much more than a couple pencil sketches on graph paper. Gary had the finished design up on the Tradeshop website in little over a week!! Duane helped me pick out a diamond. This made me the most nervous. I would not be able to see the diamond until it arrived. We e-mailed back and forth, made phone calls, and created a brand new piece of jewelry in only a month! All of the personnel were very patient and friendly. I must have talked with every one there at some point. Gary, Ray, Duane, Debbie, thank you for your help.

Well, Vanessa said yes, and we will be married this time next year. She loves the ring, and so do I. She wants me to have a matching wedding band. There is a reason that Tradeshop suggests that you get your jewelry appraised. Mine was appraised at the same value as what I had spent. Try to find that in retail.

Gary, thanks for all your help. The detail was fantastic. The notches from the knot gives a wonderful side view. I will be in touch about that matching wedding band.

Duane, This was a fine diamond. In sunlight, it actually glows blue. We were so impressed.

Sincere thanks,
Nick Ward
Yup only 20 years old

From: Kris Cash KCash@Pontotoc.com
To: Gary
Subject: RE: "My Friend"
Date: Thu, 13 May 1999 10:35:06 -0500

Gary,

The pendant arrived safe and sound and she looks great. Thank you ever so much!

Take care and we will see you on our "Next" project which is bound to come up. Ha

> Kris Cash, APR
> Marketing Officer
> Pontotoc Technology Center

X-Sender: aks3@postoffice2.mail.cornell.edu
Date: Wed, 19 May 1999 09:50:25 -0400
To: Gary
From: Amy Beltaine
Subject: Rings arrived!

Gary,

Rings arrived and they are beautiful. lovely job. And so nice to have them fresh and shiny again! :)

Thanks so much for doing this. It is really peace of mind to know that you'll take good care of us, since these rings are rather special and all! (being wedding rings!)

I appreciated the touch of putting a "drafting" firm on the outside of the package to discourage mail theft. Smart move! Who would want to steal drawings!

Smiles,
Amy
*************************************************
* Amy K. Beltaine aks3@cornell.edu
*School of Hotel Administration, Instructional Support Department
* RM 352, Statler Hall, 607-255-8217
* http://www.people.cornell.edu/pages/aks3
*************************************************
"Do not ignore what you don't understand." - Jo Rae Wright

Date: Wed, 19 May 1999 11:47:19 -0700
From: "Tanner, Danny" Danny.Tanner@GSC.GTE.Com
Subject: RE: ship to address
To: "'Gary'"

I just got it this morning...

Thank you very much for a job well done!

I'll get in touch with you again when it's time for a natural stone.

Regards,
Dan

Reply-To: "Brock Ayres" heirs@integrityonline3.com
From: "Brock Ayres"
To: "Gary"
Subject: Re: ring is done
Date: Sat, 5 Jun 1999 09:54:18 -0600

Gary,

I just received the ring and it is ABSOLUTELY perfect, it is all I could have ever hoped for!!!!

I can't wait until my fiancee sees it, but I am sure she will love it even more than I do. I appreciate that you did get it to me ASAP. And, could you also please thank Jan for me, as she helped me on Friday getting everything straightened out.

Thanks again, Stan.

From: "Adams, Mark (MR)" MRADAMS@dow.com
To: "'Gary@tradeshop.com'"
Subject: Wedding Rings
Date: Wed, 9 Jun 1999 17:44:53 -0400

Gary,

Thanks so much for the pics.

The rings look fantastic!!!! We could not be more pleased. We are so excited to see them in person tomorrow. I have been spreading the word about Tradeshop to friends (much to the chagrin of their spouses) and they love the website. Thanks again for coming through in a time crunch and making our engagement and wedding that much more special. Talk to you around anniversary time!

Best Regards,

Mark

X-Sender: dylan@mail.cosmostreet.com
Date: Tue, 15 Jun 1999 16:37:26 -0700
To: Gary@Tradeshop.com
From: Dylan Carter
Subject: Thanks To everyone :)

The ring was (is) incredible! I gave it to her last night, and SHE LOVED IT. Job well done. Thanks

======================================================
Dylan Carter
Cosmo Street Editorial
(310) 828-6666

mailto:dylan@cosmostreet.com

=======================================================
From: "dyna"
To: "Duane"
Subject: Re: From Patti Stultz in Bremerton
Date: Tue, 2 Mar 1999 18:48:27 -0800

Re: From Patti Stultz in Bremerton, Duane, Again, THANKS!

You've given me more helpful information About two-timing you, I'll have to think about that. Oh . . . you probably mean business-wise. In that, I'm 100% faithful. I'm known for sticking with my vendors, even if their prices are higher. Expertise and good service are more important, and that's you. Send the ring any way you prefer. I'll look for it Thurs. a.m., unless you say otherwise. I expect Kim the end of June, so no problem there. We'll both be looking forward to seeing you and the shop. I'll need to take some of her Prozac, though, being that close to all those diamonds!

I can't remember the last time I got a freebie. (I think it was something I ordered in a restaurant and couldn't chew, back in 1967.) So I certainly thank you for that. What about the shipping, though? Will you be putting that on my card, or shall I send you a check?

Have a great vacation!!

Patti

Date: Tue, 02 Mar 1999 22:17:18 -0600
From: Jamie Bruns brunsj@flash.net
Organization: FlashNet User
X-Sender: "Jamie Bruns" <@mail.flash.net> (Unverified)
To: Ray@tradeshop.com
Subject: Makimg Dreams Affordable

Dear Ray and all the Tradeshop staff:
I can't tell you how pleased I am with my new ring!!!

My husband and I are a young couple just starting out, and needless to say we don't have money to burn. This doesn't mean, however that we don't have good taste or a yin for beautiful things. So when we started looking for rings at local jewelry stores, not only where the prices through the roof, but the salespeople kept telling me that they just didn't put platinum and rubies together.

Needless to say, no is not a word in your staff's vocabulary, and the price was about $3,000 cheaper than what we were being quoted. Thank you for making my dreams come true!!! I am so proud! You have a customer for life. My husband and I will not only refer others to you, but come to you with all of our jewelry needs!!

Thanks again,
Jamie and Scott Bruns

From: Tami Alston
To: "'Jan'"
Subject: RE: Do ya like it?!
Date: Wed, 3 Mar 1999 11:37:02 -0800

Hi Wendy,

I love the ring!

I have been home sick too, and I may just go back there again today, but the ring is a bit of sunshine! It is so much prettier than I expected, and we expected which is an added plus too. I thank you guys so very much, and I look forward to ordering our wedding bands from you guys in the next couple of weeks. Thanks for the business cards too.

I will definitely refer my friends there.

Regards,
Tamara Alston

X-Sender: vicwong@mail.interlog.com
Date: Sat, 13 Mar 1999 10:09:57 -0500
To: Brian@tradeshop.com
From: Nancy Wong
Subject: Thank You

Hey Brian!

It's Nancy Wong.

I just wanted to tell you that I am very pleased with the diamond you picked for me. Thanks a lot for your help. You can expect to hear from me in a couple of years when it comes time to get my band!

Thanks again,

Nancy.

From: Stefan Savage savage@cs.washington.edu
To: "'Ray'" , Stefan Savage
Subject: RE: confirmation
Date: Sat, 13 Mar 1999 18:01:34 -0800

Hi Ray,

The ring arrived and looks great... it was a big success!

Anyway, I need to get it appraised and matched against the certificate, but to do that I need the certificate ;-)

Can you guys send it to me?

Thanks.

- Stefan

Date: Mon, 15 Mar 1999 07:55:05 -0800
From: Ryan Vittetoe rvitteto@lcsipdp.littonlcs.com
To: Ray Elsey
Subject: Thank you

Ray,

I just wanted to send you a quick note to say THANKS.

I got the diamond on Friday, had it appraised Friday evening, and got engaged Friday at sunset. The appraisal value was substantially higher than what I paid.

Holly sends her thanks also, and wants you to know that when we decide on custom rings, we will be contacting you.

I have already recommended Tradeshop to everyone I can think of including my sister.

Thanks again.

Ryan L. Vittetoe
From: "Lockner - Berghorn Family" lockberg@elroynet.com
To:
Subject: engagement ring
Date: Fri, 19 Mar 1999 17:26:40 -0600

Hi Ray,

I got my ring yesterday. It looked better than in the pictures. I have to tell you though I was a little nervous about ordering over the internet.

I really don't see how things could have turned out better. I am certainly going to recommend you to all my friends. Please send the certificate as soon as it is convenient for you. Thanks again, Royce Lockner

From: "nancy thoma" nancy.thoma2@gte.net
To: "Jan"
Subject: Re: Shipping!
Date: Fri, 19 Mar 1999 20:49:57 -0600

We got the ring today and it is beautiful!!

Thanks to everyone for their help.

From: "Belanger" gfbel@ma.ultranet.com
To: "Jan"
Subject: Re: yes, we're shipping
Date: Sat, 20 Mar 1999 09:56:56 -0500

Hi

Received the ring 3/19 at 12:00 noon.

Lisa Belanger

Subject: re:shipping rings
Date: Sun, 21 Mar 1999 16:14:41 -0500
From: Cindy Schillaci cindy@oldmedia.com
To: "Jan"

The rings did indeed arrive, they look great!

We were married yesterday, the rings got rave reviews from everyone! We wanted bands that were different, these are perfect.

Thanks again for making our day special.
-Cindy and Kinton Connelly

Date: Mon, 22 Mar 1999 09:43:19 -0500 (EST)
From: "**T.Tomlinson**"
X-Sender: tatomlin@forbin.syr.edu
To: Ray
Subject: Re: Purchase Confirmation --Troy T.

Hello Ray, Duane, & Jan:

I just want to say that I'm so pleased and grateful for the craftmanship and quality of the diamond engagement ring!

My fiancee, Michelle, cried in pure happiness at the presentation of the ring. Every single stranger and family member that saw the ring were in awe. I now would like to welcome you all to my family, because the quality and service I've experienced must propogate throughout my family's lineage.

Please, can you send the original diamond certification!

Ray, the weekend arrangement went excellent; I'll call and tell you about it one of these days. I've got some serious business coming to Tradeshop, because now my fiancee wants to do business. Not to mention, the circle of families and friends that want me to deal with Tradeshop, and make several quality purchase for them. Oh, before I forget, I have a box of chocolate coming your way so look out for it.

I'm so glad I found a business such as Tradeshop, because for 1)I couldn't have it any other way, 2)As an engineer, I'm very analytical and serious to the last detail; The best part is that my ingenuity was put to rest and I found some new friends : Ray, Duane, and Jan, at Tradeshop-- that's for life!!

As Ray tells me, "Rock On!!."
Again, thank you all for everything and I'll talk to you soon.
Good Day :->.

Sincerely,

Troy Tomlinson
Firmware Engineer/ IBM

From: kathy@stw.com (Kathy Crook)
To: "Duane"
Subject: Thank You
Date: Mon, 22 Mar 1999 13:14:19 -0400

Duane and Ray,

I thought you might like to add my two cents to your happy customer list.

"I just purchased a rather brilliant emerald cut diamond. Here are my thoughts on working with the people at Tradeshop:

Professional yet real people�
Responsive but not pushy�
Knowledgeable but not "know-it-all's"�
Fun but appropriately serious.

Would I use them again?
You bet 'cha.
Is there anyone else out there that treats you like family?

Warning!!!
They beg for chocolates"!

kathy@stw.com

From: "Sean Horansky" sbh@enteract.com
To: "Jan"
Subject: GIA Certificate
Date: Tue, 23 Mar 1999 12:09:35 -0600

I got my ring appraised today and yahoo! did I get my monies worth. Tell the whole gang thanks a bunch.

Can you do me one more favor and send me the original GIA certificate, I just have a copy.

Thanks,

Sean

From: "Rej, Erik" ErikRej@sc.slr.com
To: "'Duane'"
Subject: RE: Commin' at cha! :)
Date: Wed, 24 Mar 1999 19:31:31 -0500

Thanks my friend.

It looks awesome. Elaine will love it, I just know! I really appreciate you getting it done so quickly! You bailed me out like a champ!

You're the best!
Thanks-Erik
==========================
Erik Rej
Technical Project Manager
Solectron-SC
2715 Banny Jones Road
West Columbia, SC 29170
phone: 803-936-5683
email: erikrej@sc.slr.com
==========================

From: Stefan Savage savage@cs.washington.edu
To: "'Ray'" , Stefan Savage
Subject: RE: confirmation
Date: Wed, 24 Mar 1999 21:46:56 -0800

Hi Ray,

Everything checked out (of course :-).

The stone and ring are beautiful. Thank you for providing such a great service (we may be back for wedding bands :-).

Anyway,
thanks again.

- Stefan

Date: Mon, 29 Mar 1999 09:03:04 -0700
From: Laura Mayes lmayes@goodwinattorney.com
Reply-To: lmayes@goodwinattorney.com
Organization: Goodwin Attorney Services - Boise
To: Bill@tradeshop.com
Subject: THANK YOU!!!!!!!!!!!!!!!

Good Morning Bill!

I received my ring on Saturday morning and all I can say is.....IT'S PERFECT!

I love it! Thank you so much for all of your input and time and work (: We'll be getting back to you really soon about our wedding bands.

Thanks again, Bill!

Laura

From: Daves320@aol.com
Date: Mon, 29 Mar 1999 18:08:08 EST
To: Jan@tradeshop.com
Cc: bill@tradeshop.com
Subject: the goods

Hey,

I got the goods on Saturday as promised, and everything looks great.

The diamond may blind people on a sunny day, (which is more than I can say for the diamonds I saw for sale in the mall). I recieved exceptional value for a magnificent ring. Thanks for all your help and patience with me and my many questions. My experience was as personal as can be considering the 3000 miles between here and Portland. Thanks again and I look forward to receiving the original AGS certificate soon.

Thanks Again,

Dave Moulton
Yorktown, Virginia

Reply-To: "Margaret Prince" mprince@home.com
From: "Margaret Prince"
To: "Bill at Tradeshop"
Subject: "THE WALL"
Date: Mon, 29 Mar 1999 18:23:09 -0500

Hey, Ya'll!

Just a note to let you know we (the ring and I) made through our first week together without any problems! :-) Only retina damage to those who dared to look at it without protection in the sunlight!!! :-))

It is truly magnificent and especially in the concert hall with those lights!!!

I'm looking forward to working on the emerald! I'm not wearing any other rings!! Only the wall... my dentist says my husband must be making "entirely too much money"!!!! I bet people think it did cost a fortune!

Margaret

From: Katrina14U@aol.com
Date: Fri, 2 Apr 1999 09:34:38 EST
Subject: Princess
To: Ray@tradeshop.com

Ray,

Just to let you know that the ring has arrived safely and I think it looks great -

Romantic dinner for two this evening and I hope ( am positive) that Kathryn will just love it - I am sure she will write and tell you - Thanks for all your work.

Regards
Dennis
From: "M. M. Gentry" mmgentry@mbay.net
To: "'Duane'"
Subject: RE: Thanks!!!
Date: Tue, 6 Apr 1999 22:09:30 -0700

Dear D & J,

I am happy to hear that you have been helping the Hallorens and that they mentioned my name. I spent about an hour last night talking them through my purchase experience.

Lisa was absolutely blown away by the diamond that you helped me purchase. Please know that I have not forgotten my promise to write a testimonial letter for you. I have only one question. Is there a way to get an actual copy of the GIA certificate of the diamond that I purchased? If so, will you let me know what steps are required for me to get the certificate.

Finally, my mailing address is as follows:

Best regards,

Thanks a bunch :)
Matthew

Date: Wed, 7 Apr 1999 18:46:52 -0700 (PDT)
From: shane halloran
Subject: got it!
To: Ray

Hey guys!

Got it, and also went to a gemologist and she made my day. So, pls. send the original cert. for MY (I can say that and mean it now) diamond. I'm keepin' it!

Thought you would also like to know I have twin "baby" brothers and one is lookin' to get engaged very soon, I'm sure the other will follow in the next few years. They'll be writing/calling...

Thanks!

Kelley Halloran.

Date: Fri, 09 Apr 1999 08:46:43 -0700
From: Rick Zimmer zimmere@ix.netcom.com
MIME-Version: 1.0
To: raylc@teleport.com
Subject: thank you

I just wanted to say thanks for helping us with the diamond for my anniversary ring. I really like it, and I like the crown you put on better than the one that came with the setting. Rick and I were both pleased with your service, and thanks again for allowing us to come to your shop and view the stones. If you ever need a reference in the Portland area, feel free to have your client email us.

Thanks again.

Kris & Rick Zimmer
zimmere@ix.netcom.com

From: GWH427@aol.com
Date: Sat, 10 Apr 1999 19:20:27 EDT
Subject: Thanks
To: Wendy@tradeshop.com

Wendy,

I got the ring in the mail on Saturday morning.

It came out beautifully. I just wanted to say thank you so much for the beautiful job you did. It is wonderful and is sure to be one of my most cherished peices of jewelery.

Thank you,

Louise Mahoney

Date: Tue, 13 Apr 1999 21:58:10 -0500
From: Marty Sons msons@mindspring.com
To: Ray@tradeshop.com
Subject: Correctness... isn't it grand!!

Hi Ray,

Marty here.... just wanted to tell everyone what a absolutely wonderful job you and your staff have done on the wedding band. You all are the "Best in the business!"

I'll personally recommend you to everyone that crosses my path in need of your services. We had several options, and I chose to go with my instinct,... and now, I'm experiencing all the glory (the glory of making the most correct decision ever -- not to mention all of the advertising you guys are getting, i.e. tradeshop this, tradeshop that, etc., etc.). :)

Have a great day!
Marty

To: raylc@tradeshop.com
cc: bill@tradeshop.com
Subject: my platnium ring
Date: Wed, 14 Apr 1999 14:17:56 -0700
From: Ryan Manwiller

Once again, thanks Ray and Bill! You guys have exceeding my expectations again. The ring looks new.

I don't take something for nothing, so please send me the address so I can ship something to your office.

Ryan

From: Icecream Man icecream@inr.net
To: "'jan-Lc@tradeshop.com'"
Cc: "'gary@tradeshop.com'"
Subject: RE: rings are done...
Date: Wed, 14 Apr 1999 17:45:27 -0400

Wendy/Gary,

I wired the balance @1:30 EST today. Please ship overnight!

Gary, Cathy told me she talked with today, she's spunky, but I know you took care of her, I thought the rings were perfect in the pictures, I know they'll be even better when we see them, thanks for everything, great job.

Date: Mon, 19 Apr 1999 09:47:18 -0500
From: Rich Prosser rprosser@megsinet.net
Subject: Another great job!
To: Bill@tradeshop.com

The 2 bands arrived last week and once again, they came out great! The bead blasted finish on my platinum band was exactly the look I wanted. Also, going with the tapered band for Nancy's ring was the right call - I don't think you could get any closer without doing a custom piece.

Once again, thanks to you and Duane for all your patience during the order process. With your help, both Nancy and I have far nicer rings at a much lower cost than any local jeweler. I have recommended Tradeshop to several friends and colleagues and will continue to do so. Feel free to add my name to your reference list.

Rich Prosser

From: "paul cahill" cahillp68@hotmail.com
To: bill@tradeshop.com
Subject: ring for paul
Date: Tue, 20 Apr 1999 07:31:48 PDT

hi bill,

i love the ring. retire the balance and send it. please write back to let me know when i can pick it up in dothan, al.

talk to you soon.

thanks,
paul

Date: Thu, 22 Apr 1999 22:58:27 -0400
From: "William E. Ferry" w.ferry@cwix.com
Subject: Satisfied with Diamond Purchase
To: Jan@tradeshop.com

Satisfied with Diamond Purchase!

Jan,
Just wanted to write and let you know that I am satisfied with the .51 G/VS1 (stock #MQBE-255764) that I purchased from the Tradeshop last week. I look forward to receiving the original EGL certificate from you soon. I thank you and Duane for making the process of buying a diamond on the Internet (something that is somewhat scary) a smooth one.

From: "M. M. Gentry" mmgentry@mbay.net
To: "Ray (E-mail)"
Subject: My Story
Date: Sun, 25 Apr 1999 07:32:49 -0700

25 April, 1999

Dear Ray and Duane,

Here is the letter that I promised.

When lightning strikes in the form of love one's life is transformed and energized. I met Lisa in Monterey, California on the 5th of January 1999 and since then we have been caught up in the most amazing whirlwind. After only four days together we realized that what we felt for each other was very special. Lisa returned to her home in London after those four days and I cursed Cupid for his twisted sense of humor. Two days after she returned to London, Lisa phoned to tell me that she was coming back to Monterey the following week because she "missed me terribly." My opinion of Cupid improved considerably. By the end of her seven day visit we had set the Fall of 1999 as the target date for our wedding. Although I had told Lisa that I would marry her "any time, any place, anywhere in the world", I had not formally proposed to her. As a traditionalist and hopeless romantic, I felt that my proposal of marriage should be an "event" that she would remember forever.

In March of this year (1999) I realized that I would have an opportunity to make that "event" happen, if an amazing chain of events could take place. Having done two months of serious diamond research, I felt that I could "talk the talk" and that generally, I knew what I wanted in the way of a diamond. I also knew that I couldn't find a better price or better selection of diamonds than at www.tradeshop.com. 1. On Saturday morning I spoke with Lisa's father and received his blessings. 2. I then called the Tradeshop and spoke with Duane. I was looking for a high quality Round Brilliant "Ideal Cut" in the 1.5 to 2.0 Carat range; I had narrowed my search down to about 8 diamonds. He took the time to REALLY listen to exactly what I wanted. He understood that above all else I wanted to buy a REALLY HIGH QUALITY diamond. Accordingly, Duane recommended that we prioritize the 4 C's in the following manner: CUT, COLOR, CLARITY, and lastly CARAT weight.

Once Duane understood what I was looking for he recommended a diamond that was listed on the Diamond Specials web page. At 1.51 Carats and SI1 it was one that I had overlooked. I was able to see the GIA certificate via their web site and Duane talked me through each of the stones many features listed on the certificate. It was obvious that he was very knowledgeable and really felt that this was a great diamond. Nevertheless, he patiently went through each of the features of the 8 diamonds that I had been considering. During this process he had ample opportunity to sell me on a more expensive diamond. In fact, he did exactly the opposite. Like a caring uncle, he told me when he thought that the diamond did not provide the maximum value for my dollar (Sorry Ray). Two hours later the field had been narrowed to three diamonds. I told him I needed to think about it for a while and he said "Great, give me a call back when you want to discuss it further."" Absolutely no pressure.

When I called back about an hour later Duane was busy so I spoke with Ray. He too listened to exactly what I wanted. We discussed the pro's and con's of each of the stones in detail. During that conversation I really gained a sense of Ray's philosophy and business ethics. I truly believe that he cares about each of his customers and that he really hates to see people get ripped off when they make a diamond purchase. Honor and ethical business practices, what a concept. Ray could have tried to sell me on a more expensive diamond as well. He did not. Instead, he helped me make MY DECISION. Surprise, it was the diamond that Duane had initially recommended. (Round Brilliant "Ideal Cut", "E" Color, SI1 Clarity, 1.51 Carats) Note: Looking at the location of the inclusions on the GIA certificate allowed me to get over my reservations about the SI1 clarity rating. This was critical to my decision making process.

Although I had thoroughly checked out all of the Tradeshop's web-based references during the remainder of the weekend, I was still skeptical. On Monday, before wiring the money, I called the Oregon Better Business Bureau and U.S. Bank. The Oregon BBB automated system confirmed that Tradeshop was a member in good standing and that NO COMPLAINTS HAD EVER BEEN FILED AGAINST TRADESHOP. Finally, I spoke with U.S. Bank in Portland and they confirmed that Tradeshop was a legitimate business and not some fly-by-night scam company. This clinched it for me. I called my bank and had them wire the money.

At 10:00 am that Monday, I called Ray and told him that the money was on the way and that I was on a very tight timeline. I was trying to catch a noon flight on Tuesday from San Francisco to London. They immediately started to work on setting the diamond in a "Classic Solitaire." By 2:00 pm Jan from Tradeshop confirmed that wire transfer had been received and that they were ready to ship the ring via FEDEX. I explained to Jan that I needed to have special shipping because of the tight timeline. "No Problem, we can do it however you want" was her response. They shipped it to the FEDEX distribution center nearest to San Francisco International airport where it was held for me to pick up.

At 09:00 am on Tuesday I picked up the FEDEX package. I went back to the FEDEX parking lot, got in my Toyota 4 Runner, locked the door, and opened the package. It's hard to describe the feelings that I had as I sat there that morning. It was a typical overcast San Francisco morning. Mesmerized, I sat there for about ten minutes looking at the spectacular diamond in a beautiful setting that I was going to give to my Lisa. I gained my composure and called Ray to say "thank you" and promised to send him this letter.

I caught the noon flight on Tuesday and arrived in London on Wednesday morning. That evening Lisa thought she was meeting her friends for dinner. It was a chilly night in London. I was glad that I had my Naval Officer's bridge coat to wear as I was waiting outside of the restaurant. I will never forget the look on her face when her taxi pulled up and she saw me standing there in uniform. We walked down the avenue for a couple of blocks to one of London's trademark squares. On one knee...

I had though about the moment when I would place the ring on Lisa's finger for a long time. It was exactly as I had imagined. Her eyes were closed. I held her left hand in my right hand and the ring in my left hand. It was a perfect fit and it looked fabulous. When she opened her eyes, her smile said it all, SHE LOVED IT. Lisa was overjoyed with my choice and very impressed with the size and the quality.

I wanted to get the most diamond for my dollar, the "most bang for my buck" if you will. I think this desire is probably pretty common with most guys. I truly believe that my decision to buy at Tradeshop.com enabled me to get a larger and better diamond. This is true for several reasons. Tradeshop's low prices and tax-free sales allowed me to buy a diamond that was approximately 50% more diamond than I could buy anywhere else. In simple terms, I bought a 1.51 carat diamond for what I would have spent on a 1.0 carat diamond elsewhere. Now that is what I call BANG!

Thanks Ray and Duane for all of your help with this most important purchase. I hope this letter finds it's way onto your web site. Please feel free to publish my email address for referral purposes: mmgentry@mbay.net

Thanks again,

Matthew M. Gentry
Lieutenant
United States Navy

Date: Mon, 26 Apr 1999 14:32:05 -0700 (PDT)
From: Peter Kamhout pkamhout@yahoo.com
Subject: Excelcior!
To: Bill Tradeshop

Hello!

As promised, the ring arrived on Friday and it was even better than I dared hope!! You really outdid yourselves. I am so thrilled with not only the personal service you provided, advice regarding the baguettes, and 'personal touch' but also the quality of the diamonds I bought. The center stone was appraised for about $4,000 more than what I paid for it! I'll still need the wedding band to match but for the moment I'm just catching my breath.

Thanks again!!!!!!!!!!!!!

Pete Kamhout

PS: Chocolate on the way

From: Willard Bullock WBullock@LDPSLAW.com
To: "'brian@tradeshop.com'"
Subject: Arrival confirmation
Date: Fri, 30 Apr 1999 10:25:25 -0400

As requested in the paperwork enclosed, I am confirming the arrival of the diamond this morning.

It looks good to me, but obviously, the real test comes this weekend. I will let you know.

Willard Bullock
work (404) 588-0505
home (404) 459-8600

From: Willard Bullock WBullock@LDPSLAW.com
To: "'raylc'"
Subject: RE: Arrival confirmation
Date: Mon, 3 May 1999 08:45:54 -0400

Dear Ray and Brian,

She loved it. Thank you so much for your assistance. I'll admit to being a little nervous about buying a diamond over the internet, but you delivered as promised. We had the diamond appraised and the jeweler told me that I got a great price. I would recommend you guys to anyone.

Best regards,
Willard Bullock

From: "Hart, Willard (CAP, CFS)" Willard.Hart@gecapital.com
To: "'Jan'" , "'duane@tradeshop.com'"
Subject: RE: shipping
Date: Tue, 4 May 1999 10:26:25 -0400

Duane,

Yesterday, I received my stone. Wow, these things are nice. I like the nice touch for security--Lucky's Drafting Co.

Thanks again,

Willard Hart
513-459-6738

Date: Wed, 5 May 1999 18:24:18 -0500 (CDT)
From: David Lloyd seether@shell1.mizzou.net
Reply-To: dave@davelloyd.com
To: ray@tradeshop.com
Subject: Thanks!

Hey, I got the ring FedEx'd to me this morning and I only have one thing to say: sunglasses. Jeez, I don't think I've ever seen a diamond so brilliant outside of the Smithsonian. The ring and setting are absolutely wonderful as well, plus the engraving around the outside adds the perfect extra touch. It's just what I wanted: simple, elegant, classic, perfect. I'll send ya another e-mail after I get it appraised and give up my freedom on Friday. :)

Dave Lloyd

P. S.: If you ever have any computer/net/web type questions, don't hesitate to holler at me.

X-Sender: smith@enterprise.scpa.sri.com
Date: Wed, 05 May 1999 19:47:59 -0400
To: ray@tradeshop.com
From: Andrea Smith

I'm speechless.

I have been smiling all afternoon! I'm a perfectionist, I'm never satisfied with anything, and I literally had a tear form in my eye when I saw this absolutely perfect treasure! Every other piece of jewelry I have I can find fault with. I've tried and tried and just can't find anything wrong with this beautiful ring. I just can't wait to wear it!! I may have picked the ring for him, but he's got to do the rest the old fashioned way, so I'm going to have to put a hold on catching those rays in the trillions...he'd better do it quickly, I can't wait to show it off!

>Not always the easist person to get along with I am

hmmm, the same has been said about me! :) I think you're terrific Ray. For the rest of my jewelry (there will be lots more!) i'll tell you exactly want I want, in 50 words or less, and you take all the time you need from there.

The engraving is just gorgeous. I think the photos on your site are so close up and so big, that the engravings look exaggerated in the pictures because of that and simply gorgeous in person. The concern I had about it being too deep/busy simply vanished when I saw it in person.

Thank you so much, Ray! This is the beginning of a beautiful jewelry friendship. Promise you'll give me 6 months notice and a volume discount if you decide to retire!! ;)
Sincerely,
Andrea

PS Will you be able to duplicate this engraving for the wedding bands in a few months, or should I have those done now?

PPS I saw you would like to go public. When you do this, can you put a few hundred shares aside for me, or may I invest now??! :)

Date: Wed, 5 May 1999 16:53:54 -0800
To: Andrea Smith andrea_smith@scpa.sri.com
From: Ray
Subject: ...setting here smiling :)

>I'm speechless.

{Grin}... ...this was always about just that, and having you just sort of set back quitely, holding and feeling the weight and seeing the shimmer of those finme diamonds, then looking closely at the engraving... ...yeah, that's what this is all about, and what it will always be about...

Making great things for great people :)

...now that leaves me speachless at times :)

Ray

From: "Hart, Willard (CAP, CFS)" Willard.Hart@gecapital.com
To: "'Duane'"
Subject: RE: shipping
Date: Thu, 6 May 1999 10:31:15 -0400

I've had the diamond checked. It passed!! Please send me the certificate.

Thanks,
Willard

From: "scott maynard" sammay@netgenie.com
Date: Sun, 9 May 1999 21:48:31 -0700
X-Priority: Normal
To: RAY@tradeshop.com
Subject: Diamond satisfaction

To: Ray

Diamond looks like a keeper!

Please send the original AGS certificate. Also, please use "CSA computer tech support" for the return address. It worked the first time. She had no idea.

Thank you,

Scott A. Maynard

Date: Tue, 11 May 1999 16:10:56 -0400
To: Raylc@tradeshop.com
From: Tom standard tstandard@mindspring.com
Subject: Got It!
Mime-Version: 1.0

Ray,

Recieved the ring yesterday, its grrrrrrrrreat!

I was really nervous about buying such an important piece over the net as I have never bought a single thing over the net before this ring I puchased from you. My intent when I got the search engine fired up was to learn about diamonds and engagment rings, then go to the jewerly store armed with some knowelge.

Well I found your site and wound up learning a whole lot more than I set out too (by spending a few hours going all over your pages) I found a ring that I HAD TO HAVE the instant I saw it on your page and a great diamond from your diamond mine also. I went to a few local strip mall jewerlers, they really stink! (folks if ya want the "good" stuff, stay away from them, dont even waste your time) I went to the Shane Co. to see in person what I was lookin at on your site about diamonds. I found if I went a few grades down on color and clarity (the helpful folks there didnt bother to discuss cuts, tables, crowns, pavillions etc. with me, even after prodding them in that direction) That I could buy one that was almost as cheap as the much higher quality diamond I got from you.

Plus yours are certified by GIA or EGL not a "Shane Co. certifate" I am really happy with the results I got from you and I will be getting back to you in the future for sure to look at wedding bands along with Kim, Who in about 3 or 4 hours is going to have her socks blown off when she gets this instant heirloom engagement ring.

I havent gotten it appraised yet, but from what I have learned, I have no dout I would have paid ATLEAST double for the same diamond and ring! Thanks again Ray for the great job you have done for me and look forward to working with you on the wedding bands. And any other jewelery I may want in the future.

Another plus is you spell as bad as I do!

Tom Standard
tstandard@mindspring.com

From: KO Kevin K kko@ci.springfield.or.us
To: Trade Shop
Subject: Another Satisfied Customer!
Date: Tue, 11 May 1999 14:57:00 -0700

Hi Ray and Duane!

Just wanted to let you know in writing how please my wife and I are with the diamond ring we purchased from you. I presented it to her this past Friday, and she was absolutely delighted! As an aside, I had the ring shipped to my work and I showed it to some of the women staffers here, and everyone of them was absolutely stunned by the beauty of the stone and the quality of the setting.

I have been looking at rings in the shops down here in Eugene until my eyes were crossed, but I wasn't able to find that "perfect" ring that says thank you for 20 years of putting up with me! I stumbled across your website and started cruising...after much research and trepidation about buying something so expensive over the 'net, I called and talked to Duane about a certain radiant cut diamond. Through several conversations over several days, he confirmed the availability and quality of the stone, being ever polite and professional in addressing my concerns.

When the diamond arrived at your shop from NY, he called me and verified that it was every bit as beautiful as the GIA report suggested. I decided to purchase the diamond, and then he got Ray on the phone to answer my questions regarding an 18k yellow gold setting with bagettes I was leaning toward. Ray was very helpful and enthusiastic about the diamond and the setting, it was one he made himself. I couldn't help but feel good about my impending purchase. Yet, I was still apprehensive; except for our house and cars this was the largest purchase I have made, and to do it sight unseen over the internet!!

All my fears and concerns evaporated, however, when I started to take the ring around to reputable area jewelry stores for "opinions". Yesterday, the owner of a local jewelry store researched the stone while I watched and waited, and she arrived at a retail value of "around 15k" (Tradeshop price was only $5700). I then left it with another store for the appraisal, and picked it up today. The store I left it with has a stellar reputation for selling the very highest quality jewelry. I purchased our wedding set at this store 20 years ago, and have bought many items from them over the years for my wife. Even realizing that this ring wasn't theirs, the store personnel was very complimentary of the quality of the diamond and setting. Although the final documents won't be ready for about 10 days, the appraiser said that the stone matched the GIA certificate exactly, and that the ring will appraise for "substantially higher" than the $6800 I paid Tradeshop. YESSS!!

Needless to say, I am very happy with the entire transaction, and consider myself very lucky to have come across Tradeshop. I could NEVER have afforded to buy my wife a ring of this quality anywhere else. I hope to meet you both soon in person when I drive up to get the ring sized. And I'll be sure to bring along some Euphoria Chocolates, made right here in Eugene!!

Regards,
Kevin Ko

Date: Wed, 12 May 1999 10:06:10 -0400
To: Jan@tradeshop.com
From: Carole Munro munro@mail.enter.net
Subject: Many thanks to all

Hi Jan -

I wanted you folks to know that FedEx delivered my beautiful ring this morning. Thanks for the skill and artistry in the production and to you in the office for the hand holding and reassurances. This celtic band ring far exceeds my expectations.!! I know my daughter will be thrilled. I would be happy to recommend Tradeshop to anyone wondering about doing business with you over the Internet- You all are a class act.

Thank you.
Carole Munro

Date: Sat, 15 May 1999 22:51:25 +0100
From: Valerie Dunleavy dzine@iol.ie
Reply-To: dzine@iol.ie
Organization: Dunleavy Design
To: raylc@tradeshop.com
Subject: Thanks, Ray

Hi Ray,

I e-mailed you last week about my pendant (diamond solitaire) which arrived safely.

A big "thank you" to both you and Jan, who looked after me so well.

We had decided on a 16" chain, which was slightly too short. I had my local jeweller add an extra approx. 3/4" each side, to lengthen it. It's perfect!

My jeweller valued the diamond for me while he was working on the chain--he said it was worth approx. 800 IR pounds--i.e., 1100 dollars! And I paid 800 bucks for it. So WOW, I'm thilled to bits.

Wore it to the Hillary Clinton Freedom of the City function on Wednesday last (12 May)--I didn't get to meet her, but everyone commented on my beautiful necklace.

Will e-mail you a JPEG of me wearing it!

NOW, I want some info. on diamond stud earrings--I asked you for info. on this before. Anything in stock that you think could work for me?

Please put this e-mail online as an endorsement if you wish.

Go raibh mile maith agat (Gailge/Irish for "thank you a thousand times").

Val, Galway, Ireland

From: Schirgy@aol.com
Date: Sat, 15 May 1999 21:56:42 EDT
Subject: Sorry It's Been So Long
To: raylc@tradeshop.com

Ray & Duane,

I never got to thank you both for the wonderful ring you made for me. I received the ring in December just like you promised me, had just enough time to propose, (by the way she said YES!), and then I've spent the last four months in "southern Europe" flying over Kosovo. But, to make a long story short, everything worked out perfectly. I got the ring, the certificate, the girl, and everyone is happy. My fiance even said she gets embarrassed sometimes because everyone is always asking to see HER ring and not those of her friends or coworkers who also just got engaged. I guess they should have gotten their rings from you guys! (That's it for the praise - I don't want your heads to get too big!)

Anyway, thanks again - now I'll be looking for the wedding rings for us both so keep up with the products on your site.

Herman Schirg
P.S. - I told a coworker of mine about buying my ring with you guys on the Internet. I guess he liked what he saw. I talked to him today and he said he bought the diamond, his name is Phil "Cholo" Darcey - another satisfied customer!

From: "Hart, Willard (CAP, CFS)" Willard.Hart@gecapital.com
To: "'duane@tradeshop.com'"
Cc: "'young.s.2@pg.com'"
Subject: Thank You
Date: Tue, 18 May 1999 10:40:45 -0400

Duane,

Thank you to you and all the folks at Trade Shop!

Stephanie received her ring by surprise this past Saturday evening. Even though she picked the setting locally, she LOVES the stone. Its an incredible stone (the jeweler even had trouble finding the minute inclusions). I'd tell anyone who'll listen to shop with the folks at Trade Shop!

Thank you, again,

Willard Hart
513-459-6738

Date: Tue, 18 May 1999 12:28:33 -0400
From: Norah Guequierre njg6@megsinet.net
Subject: received purchase
To: duane@tradeshop.com

Hi,
Just wanted to let you know that we received the .51 RB G VS2 stone this morning. It's gorgeous! We are more than satisfied so you can send the original certificate at your convenience.

It was a pleasure doing business with you guys.

Thanks!
Norah Guequierre

From: Tvrp@aol.com
Date: Thu, 20 May 1999 19:46:46 EDT
Subject: Re: Still on the road from John B
To: bill@tradeshop.com, RayLc@tradeshop.com, Jan-Lc@tradeshop.com

Hey Guys....

Forget my obsessions and foolish worries....Just for the record...........

You shoot, you score....hole in one...touchdown....hat trick...a new world record....You're Al McGuire, Wayne Gretsky and Michael Jordan all rolled into one!!!!!!!!

If you don't get the above...she digs it!!!!!!

OK....4 slabs on yer way when young Wendy gets back with all her new tattoos and piercings....

Love ya' all.....
John B....

PS...Think we're gonna do Bill's suggestion of SH-74 (or somethin' like that)....And for the record, I'm one of those guys who tells everyone about people who do me like you've done me...already told a few (one guy spent $8k of his wife's Christmas earrings and now he feels ripped). I'm gonna tell everyone I know about you Trincs, including my mommy (well actually, my stepdad, who they know by name at that snotty jewelry store I told you about!!!!!!!!). And I bet they're gonna call you...and they'll be PISSED.... (that they've spent too much elsewhere). You guys rock. And we'll do the $$$ in the AM.....

From: Tvrp@aol.com
Date: Thu, 27 May 1999 18:25:20 EDT
Subject: Re: I'm back...frown...
To: Jan-Lc@tradeshop.com

Wendy,

Welcome back...how did Mom & Dad like the new tattoos?

Well that Lucky's Drafting Co. box showed up Saturday morning...And I was all ready to do up this luxury weekend groovy NYC bistro-rama to drop it on her...then I opened the box and saw...WOW! Better than I could have hoped...so plans changed.

On Saturdays, we have this little ritual...Walk the beast (Ms Rose -100 lbs of puppy love), have our coffee, then spend the morning watching our favorite cooking shows on PBS sitting on the counter in our kitchen -- Lidia's Kitchen (she just opened a 4 star restaurant here in KC, her first outside of NYC), Charlie Trotter's Kitchen Sessions (a don't miss) & Jaques Pepin (with his drippy daughter) -- then go out for a great lunch.... And I thought "NYC is cool but my Saturdays with Martha is the real deal...the good stuff that you sometimes take for granted but that means the most...So I thought it this is THE RIGHT TIME...So gave her a hug and a kiss, told her that I love her and with her sitting on the kitchen counter with cooking shows 'a blazin', I got down on one knee...and asked her the big question (no, not the normal "have you seen my keys?") She said yes as I put the ring on her finger -- then she cried, I cried, Rose slobbered on us both...It was truly a beautiful thing -- a moment I'll never forget...And when she took a good look at the ring...she was speechless (which for her is a remarkable thing).

Anyway...look for those ribs...say next Wed. I can't gettem out tonight, and I wouldn't want 'em to sit at FedEx 'til Tuesday (Voices carry, but FedEx don't on holidays -- obscure musical reference -- see if you get it). They travel very well...they'll still be warm when you get 'emmmmmmmmm. And that'll give you enuf time to get the beer really cold and gather up a whole bunch of napkins.

Best to all yer kin...xoxoxoxoxoxo!
John

Date: Sat, 29 May 1999 18:32:53 -0500
From: Micah micah@iamerica.net
MIME-Version: 1.0
To: Bill at Tradeshop
Subject: It's here

Hi Bill,

The ring actually arrived at about 9:30 this (Saturday) morning. A few hours earlier than anticipated. Cool. It looks absolutely AMAZING!! Be sure to tell whoever was involved in the construction that a killer job was done. It looks more incredible than I had even anticipated. It is in a COMPLETELY different league than anything else I have ever seen that was comparably priced or designed. It is exactly what we wanted, and it simply blows everything else away.

Now that I've finished school, I'll be moving to Memphis next month where my girlfriend is currently finishing her degree. I'll probably wait until then to make the official "presentation" :-)))) When I do I'm sure you will be receiving another glowing testimonial from her as well.

Thanks Bill for seeing this all the way through. I scraped a bit this past semester to save enough money, and seeing the ring in my hand is confirmation that it was worth every single penny. I would happily do it again in a second. No doubt we will be shopping with you guys in the future.

Thanks again man. I'm way beyond happy.

Micah Haddad
p.s. I almost forgot, when the time comes how should we go about ordering an appropriate band that keeps with the design of this ring?

To: Jan Jan-Lc@tradeshop.com
Date: Tue, 1 Jun 1999 07:48:31 -0400
Subject: Re: Band received!

Jan,

Thank you so much.

I picked up my ring on Friday from the Fedex office. Its absolutely perfect, and I can't tell you how much I appreciate y'all getting it done so quickly.

Carol Theobald
KM Tools, Lotus Emerging Products Group
New phone number -- 301-803-1686
theobald@us.ibm.com

From: KMartinell@aol.com
Date: Tue, 1 Jun 1999 17:38:19 EDT
Subject: It's here!!!
To: Ray@tradeshop.com

Your package arrived early this pm - GORGEOUS!!!!!

I'll be in touch tomorrow by telephone after I see the gemologist - but from what I can see so far - perfection is the only word that comes to mind - THANKS!
Karen

From: "Rick Powell" rpowell769@hotmail.com
To: Ray@tradeshop.com
Subject: WHAT A RING!!
Date: Wed, 02 Jun 1999 14:19:19 CDT

HEY RAY!!! -

I simply can't begin to tell you just how amazing the ring is. It truly has to be the most beautiful ring I have ever seen, and needless to say I looked at hundreds of rings before I selected the one through you. I'm quite sure you hear that from every customer though. You definitely have a customer for life! I ran out of your business cards in three days. It seemed like every other person that saw it immediately asked for the name and number of the jeweler - quite a testament to the quality of product you produce. My fiance has made me promise to purchase all of her future jewelry through you. Of course I had no problem with that request.

So sorry it's taken so long for me to write. I've been on vacation for the past two weeks and just got back to my computer today.

The ring seems to be about a half size too large. What would be the easiest method for correcting that?? It seems like I've heard of some thing that could be placed inside the ring to give a tighter fit. Just let me know what needs to be done.

THANKS A TON!!

Rick

From: "Jim Bartholomew" J.Bart@sc.edu
To:
Subject: My Order
Date: Wed, 9 Jun 1999 08:25:28 -0400

Well Guys,

She Loved the ring and it looks beautiful!

Thank You, it was a great success!

Jim B

James W. Bartholomew
Center for Science Education
University of South Carolina
Barth@cosm.sc.edu

From: Tvrp@aol.com
Date: Wed, 9 Jun 1999 19:59:23 EDT
Subject: Where the hell are those ribs?
To: Jan-Lc@tradeshop.com, Ray@tradeshop.com

Hey Wendy and Gang...

Ok...I'm convinced the world is totally messed up. Had lunch there two days ago, had 'em ring up the order and told where to ship 'em...then I get a call saying "Missed the FedEx...well gettem out on Tuesday...Then I get a voice mail saying "Now where were we 'sposed to send them ribs?"

So, as is true with so many things in life, if yer gonna git it done right, do it yerself. So I went down there tonite at 5:30 pm KC time...Watched 'em pull the biggest fattest slabs they had outta their old brick smoker...watched 'em pull together the fries, grabed the sauce...and got a beef 'n' fries to go for me & martha (one sandwich is plenty for two unless you wanna be beached for a couple of days)...packed 'em up and took it all to FedEx myself. (what a guy).

So now here's the deal...In tommorrow's delivery....yer gonna have some ribs!!!!!!!! And yer gittin' 4 big slabs, 4 orders of fries, pickles, sauce with the ribs and an extra bottle of sauce for the fries (Don't use ketchup, it's a sin).

AND BE CAREFUL WHEN YOU OPEN THE BOX...it's all inside a heavy plastic bag, and in that bag wrapped in a bunch of butcher paper is the bottle of sauce...Don't drop it -- it's glass and move valuable than gold!!!! That's the only thing in there that's bustable. And there's no danger of anything spoiling...it's all smoked, sealed and will problably still be warm. Just warm it up if you need to...not too hot and not in a microwave if possible (if you uses a microwave, set it on medium power and for about 30 seconds each time, testing to see if it's warm -- too fast, too hot or too much and you'll kill the fries -- another sin).

AND IT'S COMING TO YOUR ATTENTION WENDY, SO IT'S ALL UP TO YOU!!!!!

If you have any problems, here's the particulars: FEDEX #: 812767987435 -- 1 Big Box -- 19 pounds! 1-800-463-3339 for tracking

On a sort of serious note to you all: You guys have really made this perfect...Martha and I have gone thru hell to get here (parent problems, etc) and it's been a bumpy ride to get here. The ring you guys made for us...and the help you gave us...made this one of the most enjoyable experiences we could ever have imagined. You truly are a good bunch of people. So enjoy the ribs, and we'll enjoy the ring -- and the love that went into making it. Between you and me, I think we're getting the better end of the deal.

Our sincerest thanks....

John Benson & Martha Swords. PS, lemme know the cost of those pearls we talked about and let's get 'em and that wedding band in the works in the next couple of weeks. Thanks again.

From: Laura Rendak laaaura@hotmail.com
To: Jan-Lc@tradeshop.com
Subject: Re: Certificate
Date: Wed, 09 Jun 1999 17:31:50 PDT

I would like to thank you for how nice you were to me the other day when I came in to get the band fitted. The ring did fit him, so I appreciate all your efforts.

Furthermore, I would like to thank Tradeshop, but especially Gary and Duane, for helping me survive this whole thing. I went and had the diamond appraised, and it appraised at nearly 3x what I paid for it. I was shocked and nearly fainted when I read the final appraisal paperwork. When I was shopping for the ring and suggested a few to Duane, he said let me look in your price range and I will call you back. I agreed, and he found me the diamond I ended up buying. It was a much better quality than I could have ever picked out on my own. I want to thank Gary for being so patient and really listening to what I was looking for. He took the time to send me different selections via e-mail to let me sort through them at my own pace. He pinpointed what I wanted immediately and suggested better quality, and it was still less than the retail outlets had quoted me.

I guess I would like to tell all the skeptics out there, they are for real. I know I have visited there shop in Portland and it looks pretty much as it is described on the website.
Thanks again,
Laura

Date: Wed, 9 Jun 1999 22:30:29 -0700 (PDT)
From: Peter Kamhout pkamhout@yahoo.com
Subject: Re: received the ring
To: Jan Jan-Lc@tradeshop.com>

Hello again, my west-coast friends.

We will be out of town until Monday so take your time getting it here. I'm not supposed to wear it until September anyway so there's not much of a rush. Thanks again for everything. Liz gets compliments daily on her ring. We love you guys!

Pete

From: asem akhtar asem111@hotmail.com
To: Jan-Lc@tradeshop.com
Subject: Re: PR Diamond and ring...
Date: Thu, 10 Jun 1999 22:37:37 GMT

Hi,

I received the ring today. It is very pretty. Thanks again.
-Asem Akhtar.

From: asem akhtar asem111@hotmail.com
To: Ray-Elsey@tradeshop.com
Subject: Re: PR Diamond and ring...
Date: Fri, 11 Jun 1999 14:16:35 GMT

ok....THE RING IS DA BOMB BABY...........

I love it and hopefully so will she..this weekend is when she sees it. I am wondering if you will be sending me the original certificate for the diamond anytime soon.

Thanks again,
Asem.

Date: Fri, 11 Jun 1999 13:42:53 -0700
From: James Joule III jjoule@teleport.com
Subject: Order received, appreciated
To: Bill at Tradeshop

Bill;Everyone,

I received my wedding band today, and it is better than I can believe. I don't own any other jewelry, I don't like wearing jewelry, I don't even particularly like thinking about wearing jewelry, but I am going to be proud to wear this piece of artwork for the rest of my life. That's quite an accomplishment.

Finishing two weeks ahead of schedule is a tribute to your efficiency, but paying for the overnight shipping... well, that was just plain ol' nice. The friendly, patient, and caring nature of everyone I dealt with made the anxieties of dealing over the web melt away. I wish everyone I made a major purchase from would display such character.

Tradeshop, you have added something unique and beautiful to our world and we are thankful beyond price. You should all be very proud of yourselves and the good work you do.

Sincerely,

James Joule and Jennifer (soon to be Joule) Connors

Date: Fri, 11 Jun 1999 14:29:39 -0700
Subject: Acceptance of: OVHS-288512-Sayler
From: "Rod Sayler" rdsayler@mail.wsu.edu
To: Ray

Ray,

No need to extend my evaluation period for OVHS-288512-Sayler.

It's a beautiful, high-quality diamond at a good price and I'm very happy with it. I've already presented it to Victoria, and she loves it! So please send along the original certificate and it's a done deal! But I do have a technical question about something to satisfy my curiosity:

I have noticed a visual artifact of the solitaire mounting that none of the diamond web sites really seem to address much at all (although you do some), and that is the marked effect the setting or ring has on the light reflected by the diamond and how that affects its apparent color. In this solitaire oval, under intense direct light (i.e., very bright sunlight) a dark band appears across the middle when the diamond is viewed straight on. At first, this might seem like the "bow tie" effect you mention for Marquis cuts. But after carefully studying the diamond in all kinds of lighting conditions, I realize that it is the curved reflection of the ring's band entering the diamond from the back. Under a little bit less bright light, the visual band that appears is clearly gold in color and obviously is a reflection of the ring appearing through the back of the diamond. But under less intense or more indirect lighting or when viewed more from the side, the diamond only reflects bright white light.

So, essentially, here's my question: Are solitaire diamonds prone to this effect because under bright light conditions, light CAN enter the back of the diamond as well and be reflected out the top? Or might there be some subtle combinations of table, depth, crown angles, etc., that would eliminate this effect, even in a solitaire setting?

Your answer won't affect my purchase decision. After doing all this studying for so long, I'm just very curious if you've noticed this effect in solitaire mounted diamonds in ovals?

And no need to challenge the jeweler (see your email below) who disagreed with the G color rating. I know that he can't possibly evaluate it while it's mounted and without a set of color comparisons, etc.

BUT DO ME A SMALL FAVOR IF YOU CAN....

I see that you sometimes update your in-house diamond list with a "you're too late again" message when they are sold. So if you can, add this line to the listing for this oval: "You're too late! Rod grabbed this beauty for Victoria."

WEB SITE IDEAS:

I really enjoyed your web site tremendously during this search process and have a couple of suggestions that I know customers would really like to see:

� An image file that can be downloaded that clearly shows in standardized close ups, the difference in colors, D,E,F down to K or so. And maybe a file(s) illustrating the visual differences in cut as well, ranging from extremely poor to "ideal" or fine cuts - and the effects on brightness.

A standard web screen image of these comparisons might be somewhat helpful, but web images on screen are limited. However, many people can easily download a higher resolution image file and print it out in color and high resolution on their own color ink jet printers. It would then give people a way to look at the practical differences in color and cut in a way that you can't even (or seldom) do at a jewelers. At least as long as you could standardize the lighting, etc., to give some relative visual comparisons.

Man, would I have liked to see something like this on somebody's web site - higher resolution image files so that I could personally evaluate some of these differences in color, cut, and clarity! Like you say, why pay more for differences you might not be able to see?

� Another nice small feature would be to have all the cut specifications and warnings and recommendations for the different shapes listed somewhere in summary form in a printable table(s), even though you go over the "4 Cs" in narrative form.

Anyway, your web vidsnaps are great and really contribute a lot to your site and business. Thanks for taking on the mall retailers and helping out the rest of us - real people.

Rod Sayler

Date: Fri, 11 Jun 1999 14:43:27 -0700
To: Ray@tradeshop.com
From: Byron Yee byee@Adobe.COM

Hi Ray,

I just received the diamond engagement ring and it looks absolutely wonderful!

I am going to have it appraised on Thurs, so I'll let you know by then if I'm 100% satisfied and then you can send me the official certificate.

Thanks again for all of your and your staff's help! Byron

From: DAN ZARIN DAN@ceo.net
To: "'raylc@tradeshop.com'" , "'gary@tradeshop.com'" , "'duane@tradeshop.com'"
Subject: How sweet it is
Date: Fri, 23 Oct 1998 09:11:54 -0700

I just wanted to drop you guys a little note of thanks. I gave the ring to Audra over the weekend at an apple orchard in Nowheresville, California and she just loves it.

It is truly the perfect ring. The fact that it is one-of-a-kind and that the design was my concept make it even better. The diamond is beautiful, but unlike so many "ordinary" engagement rings, the diamond is only one part of a perfect whole. Well, I don't have to tell you - you built the thing! I will say it's exactly as I envisioned it. Thanks for translating my months of psychotic email ramblings into a work of art.

We'll be in touch to talk about wedding bands.

Dan & Audra

From: "M. M. Gentry"
To: "Ray (E-mail)"
Subject: My Story
Date: Sun, 25 Apr 1999 07:32:49 -0700

Dear Ray and Duane,

Here is the letter that I promised.

When lightning strikes in the form of love one's life is transformed and energized. I met Lisa in Monterey, California on the 5th of January 1999 and since then we have been caught up in the most amazing whirlwind. After only four days together we realized that what we felt for each other was very special. Lisa returned to her home in London after those four days and I cursed Cupid for his twisted sense of humor. Two days after she returned to London, Lisa phoned to tell me that she was coming back to Monterey the following week because she "missed me terribly." My opinion of Cupid improved considerably. By the end of her seven day visit we had set the Fall of 1999 as the target date for our wedding. Although I had told Lisa that I would marry her "any time, any place, anywhere in the world", I had not formally proposed to her. As a traditionalist and hopeless romantic, I felt that my proposal of marriage should be an "event" that she would remember forever.

In March of this year (1999) I realized that I would have an opportunity to make that "event" happen, if an amazing chain of events could take place. Having done two months of serious diamond research, I felt that I could "talk the talk" and that generally, I knew what I wanted in the way of a diamond. I also knew that I couldn't find a better price or better selection of diamonds than at www.tradeshop.com. 1. On Saturday morning I spoke with Lisa's father and received his blessings. 2. I then called the Tradeshop and spoke with Duane. I was looking for a high quality Round Brilliant "Ideal Cut" in the 1.5 to 2.0 Carat range; I had narrowed my search down to about 8 diamonds. He took the time to REALLY listen to exactly what I wanted. He understood that above all else I wanted to buy a REALLY HIGH QUALITY diamond. Accordingly, Duane recommended that we prioritize the 4 C's in the following manner: CUT, COLOR, CLARITY, and lastly CARAT weight.

Once Duane understood what I was looking for he recommended a diamond that was listed on the Diamond Specials web page. At 1.51 Carats and SI1 it was one that I had overlooked. I was able to see the GIA certificate via their web site and Duane talked me through each of the stones many features listed on the certificate. It was obvious that he was very knowledgeable and really felt that this was a great diamond. Nevertheless, he patiently went through each of the features of the 8 diamonds that I had been considering. During this process he had ample opportunity to sell me on a more expensive diamond. In fact, he did exactly the opposite. Like a caring uncle, he told me when he thought that the diamond did not provide the maximum value for my dollar (Sorry Ray). Two hours later the field had been narrowed to three diamonds. I told him I needed to think about it for a while and he said "Great, give me a call back when you want to discuss it further."" Absolutely no pressure.

When I called back about an hour later Duane was busy so I spoke with Ray. He too listened to exactly what I wanted. We discussed the pro's and con's of each of the stones in detail. During that conversation I really gained a sense of Ray's philosophy and business ethics. I truly believe that he cares about each of his customers and that he really hates to see people get ripped off when they make a diamond purchase. Honor and ethical business practices, what a concept. Ray could have tried to sell me on a more expensive diamond as well. He did not. Instead, he helped me make MY DECISION. Surprise, it was the diamond that Duane had initially recommended. (Round Brilliant "Ideal Cut", "E" Color, SI1 Clarity, 1.51 Carats) Note: Looking at the location of the inclusions on the GIA certificate allowed me to get over my reservations about the SI1 clarity rating. This was critical to my decision making process.

Although I had thoroughly checked out all of the Tradeshop's web-based references during the remainder of the weekend, I was still skeptical. On Monday, before wiring the money, I called the Oregon Better Business Bureau and U.S. Bank. The Oregon BBB automated system confirmed that Tradeshop was a member in good standing and that NO COMPLAINTS HAD EVER BEEN FILED AGAINST TRADESHOP. Finally, I spoke with U.S. Bank in Portland and they confirmed that Tradeshop was a legitimate business and not some fly-by-night scam company. This clinched it for me. I called my bank and had them wire the money.

At 10:00 am that Monday, I called Ray and told him that the money was on the way and that I was on a very tight timeline. I was trying to catch a noon flight on Tuesday from San Francisco to London. They immediately started to work on setting the diamond in a "Classic Solitaire." By 2:00 pm Jan from Tradeshop confirmed that wire transfer had been received and that they were ready to ship the ring via FEDEX. I explained to Jan that I needed to have special shipping because of the tight timeline. "No Problem, we can do it however you want" was her response. They shipped it to the FEDEX distribution center nearest to San Francisco International airport where it was held for me to pick up.

At 09:00 am on Tuesday I picked up the FEDEX package. I went back to the FEDEX parking lot, got in my Toyota 4 Runner, locked the door, and opened the package. It's hard to describe the feelings that I had as I sat there that morning. It was a typical overcast San Francisco morning. Mesmerized, I sat there for about ten minutes looking at the spectacular diamond in a beautiful setting that I was going to give to my Lisa. I gained my composure and called Ray to say "thank you" and promised to send him this letter.

I caught the noon flight on Tuesday and arrived in London on Wednesday morning. That evening Lisa thought she was meeting her friends for dinner. It was a chilly night in London. I was glad that I had my Naval Officer's bridge coat to wear as I was waiting outside of the restaurant. I will never forget the look on her face when her taxi pulled up and she saw me standing there in uniform. We walked down the avenue for a couple of blocks to one of London's trademark squares. On one knee...

I had though about the moment when I would place the ring on Lisa's finger for a long time. It was exactly as I had imagined. Her eyes were closed. I held her left hand in my right hand and the ring in my left hand. It was a perfect fit and it looked fabulous. When she opened her eyes, her smile said it all, SHE LOVED IT. Lisa was overjoyed with my choice and very impressed with the size and the quality.

I wanted to get the most diamond for my dollar, the "most bang for my buck" if you will. I think this desire is probably pretty common with most guys. I truly believe that my decision to buy at Tradeshop.com enabled me to get a larger and better diamond. This is true for several reasons. Tradeshop's low prices and tax-free sales allowed me to buy a diamond that was approximately 50% more diamond than I could buy anywhere else. In simple terms, I bought a 1.51 carat diamond for what I would have spent on a 1.0 carat diamond elsewhere. Now that is what I call BANG!

Thanks Ray and Duane for all of your help with this most important purchase. I hope this letter finds it's way onto your web site. Please feel free to publish my email address for referral purposes: mmgentry@mbay.net

Thanks again,

Matthew M. Gentry
Lieutenant
United States Navy

From: skay@erols.com
Date: Tue, 09 Mar 1999 10:37:46 -0500
To: Duane , Gary
Subject: Approval - Invoice#1399723

The ring arrived and she loves it!

We got it appraised at the old-line Boston Jeweler - EB Horn. They appraised it at 11k and estimated that I paid around $9000 for the ring. They seemed to be a bit surprised that the seller did not give me an appraisal upon purchase. (What is your policy on this?) They sniffed when told that the ring was purchased over the internet. What do they know?

It's a keeper.

Please send the original of the GIA certificate to me

Thanks for your help. You made my diamond buying experience lower stress and less expensive than I thought it could ever be. My bride-to-be thanks you because you were able to help her to get the ring of her dreams without breaking the bank.

Best regards,
Scott

Date: Sat, 13 Mar 1999 19:02:37 -0500
From: DrewGuthrie DrewGuthrie@prodigy.net
Reply-To: DrewGuthrie@prodigy.net
To: Jan@tradeshop.com
Subject: AGS Certificate

Hi Jan,

I received my ring 26 February and was delighted with the diamond! I had it appraised and it was well over a thousand more than what I paid. Thank you, Gary and Ray for your patience and all your help in guiding me through this purchase. Please send my original AGS certificate (#903201). Thank you again and I look forward to doing business with you in the future.....

Bette Guthrie

From: Daves320@aol.com
Date: Mon, 29 Mar 1999 18:08:08 EST
To: Jan@tradeshop.com
Cc: bill@tradeshop.com
Subject: the goods

Hey,

I got the goods on Saturday as promised, and everything looks great. The diamond may blind people on a sunny day, (which is more than I can say for the diamonds I saw for sale in the mall). I recieved exceptional value for a magnificent ring. Thanks for all your help and patience with me and my many questions. My experience was as personal as can be considering the 3000 miles between here and Portland. Thanks again and I look forward to receiving the original AGS certificate soon.

Thanks Again,
Dave Moulton
Yorktown, Virginia

From: GWH427@aol.com
Date: Sat, 10 Apr 1999 19:20:27 EDT
Subject: Thanks
To: Wendy@tradeshop.com

Wendy,

I got the ring in the mail on Saturday morning. It came out beautifully. I just wanted to say thank you so much for the beautiful job you did. It is wonderful and is sure to be one of my most cherished peices of jewelery.

Thank you,
Louise Mahoney

Date: Mon, 29 Mar 1999 09:03:04 -0700 From: Laura Mayes Reply-To: lmayes@goodwinattorney.com Organization: Goodwin Attorney Services - Boise MIME-Version: 1.0 To: Bill@tradeshop.com Subject: THANK YOU!!!!!!!!!!!!!!! Status: RO Good Morning Bill! I received my ring on Saturday morning and all I can say is.....IT'S PERFECT! I love it! Thank you so much for all of your input and time and work (: We'll be getting back to you really soon about our wedding bands. Thanks again, Bill! Laura

Subject: Thank you!!!!!!!
Date: Mon, 26 Apr 1999 12:52:29 -0700
From: Diane Peterson
To: "Ray" ,

Hi guys,

THANK YOU THANK YOU THANK YOU for the GORGEOUS diamond! It exceeded my expectations. You have made me a very happy lady. The cut is exquisite - exactly what I was looking for. I appreciate all of your help and look forward to doing business with you again in the future.

BTW - I would love to see a QuickTime movie of Apple's visit to your shop!

Take care and thanks again.
-Diane
* the link is to an "early days" office facility shot, "8 meg quicktime movie"...

Date: Wed, 7 Apr 1999 18:46:52 -0700 (PDT) From: shane halloran sbjoac@yahoo.com
Subject: got it!
To: Ray

Hey guys!

Got it, and also went to a gemologist and she made my day. So, pls. send the original cert. for MY (I can say that and mean it now) diamond. I'm keepin' it!

Thought you would also like to know I have twin "baby" brothers and one is lookin' to get engaged very soon, I'm sure the other will follow in the next few years. They'll be writing/calling...

Thanks!
Kelley Halloran.

X-Sent: 6 Apr 1999 19:30:46 GMT
Date: Tue, 06 Apr 1999 12:31:44 -0500
From: Charlie Brust brustc@kaveshandgau.com
Reply-To: brustc@kaveshandgau.com
To: Duane@tradeshop.com
Subject: diamond purchase

Duane,

recvd 1.5 ct princess this morning. looks great, beautiful, very clear! thx for help. possibly be back for tillion cuts later.

Take care.
- Charlie Brust.

Date: Mon, 15 Mar 1999 07:55:05 -0800
From: Ryan Vittetoe rvitteto@lcsipdp.littonlcs.com
Organization: NASSCO E-Mail to rvitteto@nassco.com
To: Ray Elsey
Subject: Thank you

Ray,

I just wanted to send you a quick note to say THANKS.

I got the diamond on Friday, had it appraised Friday evening, and got engaged Friday at sunset. The appraisal value was substantially higher than what I paid.

Holly sends her thanks also, and wants you to know that when we decide on custom rings, we will be contacting you.

I have already recommended Tradeshop to everyone I can think of including my sister.
Thanks again.
--
Ryan L. Vittetoe

Date: Wed, 14 Apr 1999 15:30:42 -0700
From: Bonnie Datt Bonnie_Datt@zd.com
Subject: love them
To: Gary Gary@Tradeshop.com

I'm hoping this isn't going to signal a marriage of miscommunication, but anyway, I thought Glenn had written long ago to tell you all how thrilled we are with our wedding rings. We just love them, and our friends and family keep complimenting us on our unique choice. Thanks for the great work, and sorry this thank you note is so belated. We can't wait until June 12, when we can start wearing them!

Sincerely,
Bonnie Datt

From: "Piequet, Xavier" Xavier.Piequet@LibertyMutual.com
To: "'Ray'"
Subject: RE: Looking for a AGS 000 Ideal cut. (not any more ya ain't :)
Date: Fri, 16 Apr 1999 17:54:20 -0400

Ray, Jan, & Duane,

I am just sending you a note to tell you how AWESOME the AGS 000 Ideal .583 ct. F-VS1 is !!!!!! I regret to inform you that this diamond will never see your shop again :) I must admit that I was very skeptical about buying a diamond over the internet sight unseen. I read all of your referrals and the BBB info and I decided to take a chance because you seemed to have the goods and you certainly had best prices!!. I knew that with an AGS 000 stone there is not a lot to worry about so you can pretty much buy it "off paper".

After I decided to purchase from you I unleashed my Sever Type A , Obsessive compulsive, perfectionist, anal retentive personality on you and your staff. Never once during the 2 weeks process did I ever have the feeling that I was wearing your out or that you were losing your patience with me. You and your staff were always timely and happy to respond to my MANY, MANY, MANY questions. I know I had to be one of the most demanding customers you have ever encountered. My quest to find the "perfect diamond" within the AGS 000 range would drive most people insane, (trust me, it has) For me, every factor of the this AGS 000 had to be within "MY" Ideal range. As I said before "I do split hairs for FUN".

I was impressed with your ability to produce the goods, you found 4 diamonds for me within a matter of hours that were in the range I was looking for. The local shops here in So. Cal. could not find anything I was looking for, I gave them two months!!! I got the diamond last Saturday and spent at least 5 hours that day inspecting it with my 10x & 20X loupes as well as with a 10x darkfield illumination loupe. I found the very slight needle after about 15 mins with the proper lighting. That was it!! the cut, polish, and symmetry were awesome. My wife's wedding ring has a 1.01 IDEAL F-VS1 so I had a good reference point to work from. The stone has so much PUNCH!! But, just to make sure I was correct, I took the stone to the EGL Los Angeles Lab this morning and had them put it on a Serin Dia-Mension to confirm everything. It came up perfect. I talked to the geologist and she told me the diamond was outstanding!! She said there is Nothing, I mean nothing in that diamond other than the slight needle. She could not even find pinpoints with 30x. She told me that other that the needle the stone was totally clean :)

Then we come to price. The price I got this stone for was about $1,500 - $3,000 less than what I could find around here for a AGS 000, and then it was not even the same quality. Example: I found a .52 AGS 000 G-VS-2 at a well known Jewelry store priced at $3,995!!!! UNBELIEVABLE!!!!

I truly thank you for get me what I wanted. I know this diamond may be "OVERKILL" to make into pendant for my wife but to me nothing even comes close to a Ideal cut diamond. I will be purchasing more diamonds from you in the future, that's a FACT. Also if you ever come across a skeptical & picky customer like myself, please have them email me if they need reassurance.

e-mail xavpk@webtv.com
Take care.....
Xavier Piequet

Date: Fri, 23 Apr 1999 21:12:27 -0400
From: jan shuler
Subject: The Shuler ring!!
To: Gary@tradeshop.com

Gary and crew,

The ring arrived the other day, just in time for Teri's birthday! We are thrilled with the way it turned out! It is just what we had envisioned! Tradeshop will certainly be our jeweler of choice in the future.
Thanks again!
Teri and Jan

Date: Thu, 22 Apr 1999 22:58:27 -0400
From: "William E. Ferry" w.ferry@cwix.com
Subject: Satisfied with Diamond Purchase
To: Jan@tradeshop.com
Jan:

� Just wanted to write and let you know that I am satisfied with the .51 G/VS1 (stock #MQBE-255764) that I purchased from the Tradeshop last week.� I look forward to receiving the original EGL certificate from you soon.�

I thank you and Duane for making the process of buying a diamond on the Internet (something that is somewhat scary) a smooth one.�

� Sincerely,
William E. Ferry

Date: Mon, 19 Apr 1999 09:47:18 -0500
From: Rich Prosser rprosser@megsinet.net
Subject: Another great job!
To: Bill@tradeshop.com

The 2 bands arrived last week and once again, they came out great! The bead blasted finish on my platinum band was exactly the look I wanted. Also, going with the tapered band for Nancy's ring was the right call - I don't think you could get any closer without doing a custom piece.

Once again, thanks to you and Duane for all your patience during the order process. With your help, both Nancy and I have far nicer rings at a much lower cost than any local jeweler. I have recommended Tradeshop to several friends and colleagues and will continue to do so. Feel free to add my name to your reference list.

Rich Prosser

From: "Allen Nogee"
To: "Ray"
Subject: Re: Diamond Purchase
Date: Thu, 11 Mar 1999 19:57:17 -0700

Ray & Duane:

Thanks so much for you help. I just received the diamond today and it is truly beautiful. The color and brilliance are like nothing I've ever seen before. Thanks for making it possible.

I'm going to put this diamond into an engagement ring, so wish me luck there. :-) I guess it is only appropriate that I get a diamond that is a bit rare, because me and my girlfriend are a bit rare ourselves. They say that if your not married by the time your 35, you have better odds of getting hit by lightning. We'll I guess lightning is going to strike because we are both over 35 and we both have never been married before! Pretty rare.

Fantastic service, excellent prices and very high quality products!! Shopping at your store was a great experience that I'd highly recommend to anyone. Keep up the good work.

Thanks again.
Allen

X-Sender: vicwong@mail.interlog.com
Date: Sat, 13 Mar 1999 10:16:07 -0500
To: Wendy@tradeshop.com
From: Nancy Wong
Subject: diamond certificate

Hi Wendy,

This is Nancy Wong. I received my ring and I am very happy with it. I just had it appraised and matched to the copy of the certificate. You were right, it was valued at more than twice the amount that I paid (after converting to Canadian dollars). So you can go ahead and mail the real certificate to me. Thanks a lot for your help and take care. Nancy.

From: "SANDY"
To: "Gary"
Subject: Re: Synthetic Alexandrite...
Date: Tue, 9 Mar 1999 17:55:00 -0500

Gary,

I saw the ring, my daughter now has it, and it is wonderful! We both like it. The stone looks well set (hopefully forever).

You guys do a fantastic job!

Tell everyone who had a hand in doing it "Thanks a bunch!!!"

Sandy

From: MAIRTZ@aol.com
Date: Fri, 5 Mar 1999 17:01:47 EST
To: Gary@tradeshop.com
Cc: Jan@tradeshop.com
Subject: celtic custom

My ring arrived about 10 am.

I am thrilled!! It exceeds my expectations -- big and bold but very comfortable.

I think it looks good on my long, skinny fingers. Makes me want to grow long glamourous nails to show it off better.

Any further requests from the Memphis area may be from people who notice your "walking advertisement!"

Thanks again.
M. Ruben

Reply-To: "Margaret Prince" mprince@home.com
From: "Margaret Prince" mprince@home.com
To: "Bill at Tradeshop" bill@tradeshop.com
Subject: "The Wall" Thank you letter
Date: Tue, 23 Mar 1999 13:45:43 -0500

Dear Bill, Ray, Duane and everyone!

Now that I have had time to gain back my senses after losing them all after seeing my ring, I can write you and tell you and everyone else who reads this, how wonderful it all has been. I can't tell you how much the ring means to me, as there are no words for that, but I can tell how dealing with ya'll from the start to the end was always pleasurable and professional.

I never had a doubt about ya'll! After reading your site for TWO YEARS, I knew that when it was my turn to have MY ring done, you would be the first I'd call! Bless your hearts! It's a good thing you've had experience with excited people before!! I just couldn't wait for the next step and ya'll were always so patient and accommodating. Thank you for bearing with me! Every thing was worth it, of course!

I wanted the "ring of rings" and I feel like I have it! I get pleasure looking at it every single day, a million times a day! The only way my center stone is going to come loose is because I wipe it a million times a day! Just to HEAR peoples reactions is almost pleasure enough! Obscenities fly forth from their lips!! I wanted a big, bold look and I got it!

Bill was wonderful in guiding me through what could and should be done. Duane was so helpful in getting me the perfect diamond and throwing in the Princess cut accent stones idea. Jan, through veiled threats, stuck her hand under the camera for me, and Ray put up with all my panicked email!! Thank you all so much for a great ride! We're not through yet, we have an emerald ring to work on - but I promise I won't flip out this time! After all, I have the ring of rings to keep me occupied. It only took me 14 years to get, but it was worth the wait of every single year!

As far as I'm concerned, we're in this together for life! Don't go any where without telling me!!! There is more fine crafted jewelry in my future! Even if "This is the last one" :-) If anyone out there wants to email me, I welcome you to. You have found the BEST place for all your jewelry wants and needs! Welcome to the Tradeshop World! It's wonderful.

Oh yeah - send Godiva milk chocolate to Tradeshop! It works!
Margaret

From: Kyland@aol.com
Date: Thu, 25 Feb 1999 17:21:08 EST
To: gary@tradeshop.com
Mime-Version: 1.0
Subject: Re: Rings ready!!!
Status: RO

Hello Gary,

We got the rings. I love them!!!! I can't express how happy I am with mine. We will have to send Brandon's band back though because it is WAY too big. It will need to be sized down to an eight. Sorry if I wasn't clear about the size. Once again, thank you for all of your help. -tracy and brandon

Date: Tue, 02 Mar 1999 22:17:18 -0600

From: Jamie Bruns brunsj@flash.net To: Ray@tradeshop.com
Subject: Makimg Dreams Affordable

Dear Ray and all the Tradeshop staff:

I can't tell you how pleased I am with my new ring!!!

My husband and I are a young couple just starting out, and needless to say we don't have money to burn. This doesn't mean, however that we don't have good taste or a yin for beautiful things. So when we started looking for rings at local jewelry stores, not only where the prices through the roof, but the salespeople kept telling me that they just didn't put platinum and rubies together.

Needless to say, no is not a word in your staff's vocabulary, and the price was about $3,000 cheaper than what we were being quoted. Thank you for making my dreams come true!!!

I am so proud! You have a customer for life. My husband and I will not only refer others to you, but come to you with all of our jewelry needs!!

Thanks again,
Jamie and Scott Bruns

From: "Ben Weller" onsite@nidlink.com
To:
Subject: Denise's ring
Date: Tue, 2 Mar 1999 08:03:04 -0800

Ray,

� I just wanted to tell you that Denise's ring you did is awesome!� That truly is one of the finest rings I've seen produced anywhere!� I'm jealous!

� Take care, talk to you later.
� Lisa McCumber

From: chall@tribune.com
Mime-Version: 1.0
Date: Mon, 1 Mar 1999 15:44:29 -0600
Subject: bands 'n stuff
To: raylc@tradeshop.com

Hi there Ray!

My fiance, Clint Conner, gave me an engagement ring made at Tradeshop -- I absolutely love it! Thanks for doing such a great job.

I would really appreciate it if you could take a look at the attached .jpg file. It's a ring I would like to get Clint as a wedding band. Does Tradeshop do anything like this? It seems very similar to the pipe band ring, with a bit of extra etching. Let me know what you think.

Thanks a bunch!
Regards,
Christine Hall

Date: Tue, 23 Feb 1999 12:36:26 -0500
From: Robert Hanson
MIME-Version: 1.0
To: Ray@tradeshop.com
Subject: Thank you!
Status: RO

Ray,

I bought the .50 Princess cut stone in the Platinum setting just before Valentine's day and I just wanted to tell you how grateful I am. Thank you!

The ring is perfect! My fianc� was ecstatic when I gave her the ring on Valentine's Day!

Thanks for a great ring at a great price! I had the ring appraised for insurance purposes and the appraiser was both impressed by the quality of the ring and the price I paid.

I will tell everyone I know about the great service and pricing I received from Tradeshop.

Sincerely,
Robert Hanson
Orange Park, Florida

From: Andrew Drapp andrew@sdl.hitachi.co.jp
To: "'Ray Elsey'" Subject: RE: Prices and Orders
Date: Wed, 17 Feb 1999 17:34:27 +0900

Ray, Gary, Jan, et. al.;

I received the ring my last full day in the US.

...I then brought the ring home for the more important test of the approval of the fiancee. To make a long story some what less long, she loves it, and we will definitely be keeping the ring.
Could you please mail the original GIA papers to me in Japan at:
Andrew Drapp
Asao-ku, Kanagawa 225-0025
JAPAN

Thankyou,
Andrew Drapp -- Andrew Drapp andrew@sdl.hitachi.co.jp Systems Development Laboratory, Hitachi Ltd. Ozenji 1099, Asao, Kawasaki, 215-0013 JAPAN TEL:+81-44-966-9111 FAX:+81-44-966-1796 PGP Fingerprint: 84D8 3D19 018E 9385 6581 0081 C89C D2AD F06A 565F

From: "Harrington, Brian A (CAP, ITS, US)" Brian.Harrington@gecits.ge.com
To: "'quote@tradeshop.com'"
Subject: Let's talk earrings
Date: Mon, 15 Feb 1999 11:38:55 -0600
Status: RO

Two years ago I bought an extraordinary ring from you with a fanastic E well cut center diamond set in platinum in between two sapphire rounds... the "Sean Eligot (?)" style, I think. Anyway, my wife gets compliments literally on a daily basis. It's an amazing piece of jewelry.

So I can't even think about buying poorly made jewelry now :-) She's about to graduate from Veterinary school and I'd like to present her with another piece of "heirloom" jewelry. This would be a purchase in May, so I'm in no hurry.

I'd like to discuss two options: large, flashy diamond solitaires set in platinum or diamonds and sapphires to complement the engagement ring. While cost is definitely a concern, so is the quality of the diamonds. How yellow can you get in an earring diamond? I assume a well-cut stone will make more of a difference than anything, but won't an I-I1 still look noticeably weak?

Anyway, these are my thoughts as I approach this purchase. Any ideas or comments, guidelines or advice are appreciated as always. Thanks, -Brian

From: Karen McDonnell Karen.McDonnell@crossworlds.com
To: "'Ray'"
Subject: RE: ON-LINE Request-Order! (URGENT) Karen McDonnell
Date: Fri, 12 Feb 1999 11:28:44 -0800

Wow, thank you very much!!

I really value businesses which believe in customer "care" and service, and I always try make it more than worth it for a business to treat me well (by sending back new and repeat business!)

I've also just passed along your site to another engagement ring shopper...

Thanks again,
Karen and Mike

From: "Marc Wallis"
To: "Ray Elsey"
Subject: Just a quick note to say WONDERFUL RING!!
Date: Fri, 5 Feb 1999 22:23:35 -0800

Hey there Ray Man..

Just wanted to say thanks for the new ring... Van LOVES it!!!! She is dancing around the house and showing off her wonderful new shiny ring. I took it to her at lunch time and yes she was very very suprised that I went down to see you this morning to get the ring.. her girlfriends were very impressed...

Anyway.. thanks for the awesome work..
We'll talk soon...
Marc (and Van)

From: "Doctor Locrian" drlocrian@longshadows.com
To: "Ray Elsey"
Subject: Fw: Duane, You the Man!!!
Date: Fri, 5 Feb 1999 14:39:20 -0500
MIME-Version: 1.0
X-Priority: 3

Hey, Ray.

I just wanted to let you know that I received the ring yesterday, and the diamond is a knock out! I can't stop looking at it!

I pop the question tonight, and I'm incredibly nervous. Anyway, I'll let you guys know how it turns out. I thought you might be interested to read my Thank You to Duane. Tradeshop is the best! I am going to send lots of business your way, I promise; in fact, you'll be hearing from me again in the future for further jewelry needs.

Have a great weekend!
-----Original Message-----
From: Doctor Locrian
To: Duane@tradeshop.com
Date: Monday, February 01, 1999 10:32 AM
Subject: Duane, You the Man!!!

From: Polksalad3@aol.com
Date: Mon, 1 Feb 1999 12:14:55 EST
To: raylc@tradeshop.com
Mime-Version: 1.0
Subject: Platinum Beauty
Status: RO

Ray,

I wanted to thank you from the bottom of my heart for helping me make a decision in an engagement ring. The process turned out to be very exciting and easy. You were able to listen to me and direct me to a ring that is just perfect. I was indecisive and you were so patient with me. Everyone in your office was also a delight to work with.

This is the most beautiful ring that I have ever seen. The custom engraving was just awesome. When I received it I was jumping up and down and spent an hour at the office showing it to everybody (at least once)!

Your web site is on my "favorite places" and I will definitely buy jewelry from you in the future for every occasion I can get away with!

Thank you once again!
Anne

X-Sender: bknels@mail.jps.net
Date: Tue, 26 Jan 1999 21:35:47 -0800
To: raylc@tradeshop.com
From: BK
Subject: thinking of you

Dear Ray,

Although it has been a number of months since I've seen you, the beautiful ring on my fingers reminds me daily of the magic you weave. My husband and I found you on the web and you made the solitaire, engraved platinum wedding ring with sapphires for me and a matching band for my husband. We were pretty poor then and you set a cubic in mine. We also stopped to see you at the shop while on our honeymoon and you adjusted my ring so it wouldn't slide all over my finger...we had a great visit!

Anyway, after receiving yet another compliment on my ring today (no one ever guesses the diamond isn't "real") and told me it looks antique, I happily gave them your web site and gushes of praise for your attitude toward you craft (making people happy as well as making jewelry) and the quality of product.

Unfortunately, soon after the wedding both my husband and myself lost our jobs (what timing) and even though love is more important than money we are getting tired of living the classic dirt poor but rich in love saga!

Please remind me how to clean the cubic to keep it shiny, and also know that someday we will be in the market for a beautiful lasting diamond....You were right however, that having this beautiful setting on my finger is more special than an expensive diamond and a plain common ring. Thanks again for your contribution to our special relationship and lifetime commitment to each other.
Sincerely,
BettyKay Basso-Peterson

From: KerinA324@aol.com
Date: Mon, 25 Jan 1999 12:56:28 EST
To: raylc@tradeshop.com
Mime-Version: 1.0
Subject: Re: Update
Status: RO

Thanks, Ray...it is a great looking diamond!

Kerin

From: "Mark Tunnell"
To: "Ray Elsey"
Subject: Re: woof
Date: Wed, 20 Jan 1999 19:41:27 -0800
MIME-Version: 1.0
X-Priority: 3

Thanks Ray..
hope you sent my message along to >Lucky.. it was in dog language... to you and your staff, thanks for rapid service, and beautiful looking rings.. Want very much for the next day and a half to speed buy so my fiancee and I can appreciate them in person.

take care
Mark Tunnell

From: "Johnny Cope"
To: "Ray"
Subject: men's ring
Date: Thu, 14 Jan 1999 23:19:47 -0600
MIME-Version: 1.0
X-Priority: 3

Hey ya Ray!!!
Cortney LOVES the ring...now for me. I wonder if you have or can make a 14K replica of style 11B 5960 from http://www.tradeshop.com/master/product/11b.html

John Cope

X-Sender: mulholland@mail.netstart.net
Date: Wed, 06 Jan 1999 11:27:04 -0500
To: Ray Elsey
From: mulholland@netstart.net (Sean Mulholland)
Subject: The wonderful ring
Mime-Version: 1.0

Ray

We love the ring. We can not believe how beautiful the ring is in person. I have already told 30 or more people about your site. I would be glad to be yet another reference if you need one. The next time we need a jewler, you will be the first to know.BR>
We would like the official diamond certificate. This ring is a keeper.

Thank You Sean Mulholland

From: Tron175@aol.com
Date: Fri, 1 Jan 1999 04:10:04 EST
To: raylc@tradeshop.com
Mime-Version: 1.0
Subject: Recieved Diamond
Status: OR

Hi Ray,

Just wanted to let ya know that the diamond arrived safe and sound, and I had it matched to the cert. by an appraiser today. It's really a great stone. So I'm happy with it and am ready to move forward to getting a ring to put it in.

I told you about that "Patrick" ring that I liked on the customs page, and you were gonna look into finding it or something like that. I was just wondering if you've had any success? I want to have the ring done by the end of January, so if you think that ring is out of the question, let me know and I'll try to find a different mounting for you to put it in. Thanks for your help. -Justin Sinclair

Date: Mon, 28 Dec 1998 17:53:02 -0600
From: "Thomas R. Percich"
To: Ray Elsey
Subject: Diamond

Ray:

She loved the princess diamond I purchased. When you have time please send me the original of the GIA certificate for my records. Now on to phase two and the design of the new mounting. I've been hitting your site and several local stores looking for ideas. As soon as we come closer, I'll forward some to you for your comments.

Thanks,
Tom

Date: Fri, 25 Dec 1998 10:50:58 -0600
From: David Howell
MIME-Version: 1.0
To: raylc@tradeshop.com
Subject: Platinum Ring

Ray:

First off, I received the ring, just in time for Christmas eve.

...This is not my first purchase over the web, but it is the first of this magnitude. I was nervous and apprehensive and you can only imagine.

All that night I was second guessing myself to whether I had made the right decision. I got the box, ripped it open and paused a moment to hope that it would be what I imagined. Well, it was that and more. I have been looking and searching on the web for a good year before I made this decision and as I stated in an earlier email, this ring, for me, had to be perfect and special.

Well it was that and more, I opened the box and was stunned. I can only imagine my face looked similar to my fianc�'s when she too opened the box last night. I could go on, and on, and on, but I just wanted to tell you what a beautiful job you did and to thank you for making me look like the hero. This ring meant alot to me because I know this ring is not just a ring but a symbol or our relationship and what it is to become.

Many thanks and a very Merry Christmas to you all,
David Howell

From: Karen Mullaney Mullaney@bsr.com
To: "'Ray Elsey'" raylc@tradeshop.com
Subject: RE: Wax is ready.URGENT!!!!!!!!!! URGENT!!!!!!!!!!HELP!!!!!!!!!!! !!!!!!

Date: Wed, 23 Dec 1998 13:33:48 -0500
MIME-Version: 1.0
Status: OR

ITS HERE!!!!!!!!!! And it's perfect. Thanks a million to everyone At Tradeshop.
Have a great Christmas!

Date: Tue, 22 Dec 1998 11:07:22 -0800
From: keebler keebler2@earthlink.net
To: Gary Gary@Tradeshop.com
Subject: Re: ring received!!

hi, gary!!

i just received the ring about 5 minutes ago...and all i can say is WOW!!!! it's absolutely GORGEOUS!!!!! it's an awesome piece of work!!! i know once everyone sees it...they'll probably want you guys to make them something custom too!!!! (i will pass around your business cards!!)

thank you soooo much!!

debbie lum

X-Sender: leslier@pophost
Date: Wed, 23 Dec 1998 07:49:26 -0800
To: Ray Elsey raylc@tradeshop.com
From: Leslie Renaud leslier@synopsys.com
Subject: I've seen it...OH MY GOD!

Hi Ray,

Well, after driving in the snow/ice, and then abandoning the car at Powell's on Burnside because the traffic wasn't moving, Cliff walked all the way down to your shop to pick up my diamond ring - with temperatures in the teens, it wasn't a stroll in the park. He walked back to the car, immediately called me from the cell phone and said, "honey, you're gonna have a fit when you see the ring I have in my pocket." Well, he was right!

When we got married, we were dirt poor - he a starving student, and me working to make ends meet, we opted for simple wedding bands. Cliff promised I'd have a beautiful diamond some day, and I believed him. I just didn't know how beautiful it would be, and how affordable too!

I can't thank you enough. It is the most beautiful ring I've ever seen - and it's on MY finger! Aside from marrying my adoring husband, working with and buying from Tradeshop is one of the best decisions of my life!

Thank you, thank you, thank you. Cliff says we gotta send chocolate, which we will do! All you need to tell me is light or dark.

Thanks for giving people like Cliff and I a chance to own something so beautiful - I just can't take my eyes off of it!

Our best to everyone at Tradeshop for a merry christmas and a happy, healthy and properous new year!
Cliff and Leslie

From: Todd Parsons toddpar@microsoft.com
To: "'Jan'" Jan@tradeshop.com
Subject: RE: shipping!
Date: Sun, 6 Dec 1998 06:12:39 -0800

My Wife called yesterday and has received them. She was thrilled!!!!!

Thanks for everything, great service as always!

TP

Date: Tue, 08 Dec 1998 09:50:51 -0800
From: breeze/dubja breeze@mc.net
To: Gary@tradeshop.com
Subject: My Ring

Hello to all,
Got my ring yesterday, bright and early....FANTASTIC!....It came out great. You know, when I ordered the first time I jumped in without much thought to detail. I liked the ring I recieved but it just wasnt exactly what I wanted. I was very hesitant to call but finally worked the nerve up after a couple of months.

Ray and Gary couldnt have been nicer. They worked with me to do a sketch and create a wax that would adjust the general idea of my first ring. This time I was much more patient and took the time to think it through. Boy did it pay off big time. You all did such a great job!

I love the simplicity of it. The side diamonds are totally snag free with the center still set low like I prefer. It is weighty yet elegant. And the shank thickness all the way around keeps it from flipping up and down in front. It is truly a high quality piece of jewelry. I know where I will turn for any future jewelry purchases... TRADESHOP ROCKS. Many thanks to everyone.....you are all genuinely nice people who aim to please.

Sincerely,
Kim Nolan
breeze@mc.net

From: "Dean Harrington" deanh@mail.telis.org
To: raylc@tradeshop.com
Date: Mon, 2 Nov 1998 20:24:49 -0800

Hi Ray,

Finally got a chance to thank you from the bottom of my heart for an incredible diamond buying experience. In case you've forgotten (I know how busy you are), I bought the .71, F, VS1, Princesscut in the stockanniv.jpeg setting. The ring is absolutely gorgeous! The fiance agrees.

I did as you suggested, I checked all your references before purchase and then had a gemologist check out the ring when I received it -- I couldn't have been more pleased! The ring appraised, conservatively, at 40% more than purchase price. I am also pleased that you had, and took the time to talk with me on numerous occasions despite my purchase being a rather small one comparatively.� Keep doing what you're doing and don't ever change the operation! I can't wait for an excuse to buy another ring! Oh, I will be contacting you concerning the matching wedding bands in the not too distant future. Take care and thanks again for such a great experience and beautiful ring.

Paul Cahill

From: "Scott Deboy" scodeb@saif.com
To: raylc@tradeshop.com
Subject: The amazing platinum/sapphire ring!
Date: Tue, 3 Nov 1998 15:42:12 -0800

I've got to thank you guys for how great the ring turned out - she loves it!

� Exactly what I was looking for, from the great price of the diamond to the amazing quality of the custom platinum work..

� Even though my drawing wasn't that great, you almost read my mind -� when the end result is this good, I've gotta let you know about it.

� It's a big hit - Thanks again for all your work and walking me through the 'process' of getting this from idea to reality!

� Scott Deboy � �

From: "Trent, WesleyX" wesleyx.trent@intel.com
To: raylc@tradeshop.com
Subject: Thank you!
Date: Mon, 16 Nov 1998 13:29:00 -0800

Ray and Company,

Love the diamond and solitaire I received last Friday. Had the ring appraised on Saturday with much relief,suprise, and excitement. Appraised much more your cost to me. Proposed Saturday night. I now have a fiancee!!

I WILL be contacting you again when it is time to purchase the wedding bands.

Thanks Again,
Wes Trent

From: "Wade L. Shaffer" wlewis@mbay.net
To: "Duane" duane@tradeshop.com
Subject: What a Ring!!
Date: Sat, 5 Dec 1998 21:02:57 -0800

Duane --

I just wanted to let you know that the ring is awesome! I really appreciate all of your time and effort helping this come together..... It is truly better than anything I had ever imagined. I have taken it by for appraissal by a guy who was formerly with GIA, and he said it was a very unique oval cut.... something about being more like a princess cut diamond on the back. Anyway, he was very impressed, and said that the unique style probably helped do away with that bow-tie so many other ovals have...

My family was very impressed, and many compliments were given. I had planned on waiting till January for our 1 year anniversary, but now I'm not so sure I am gonna be able to wait. I'm really anxious to see what it looks like on her finger!

Needless to say, I am very happy, and would like to get those papers on the diamond. Assuming that she says "YES" ( and how could she not with this ring), I'll be getting back in touch with you about a matching wedding band, and I'll probably point her in your direction for my wedding band..

Anyway, thanks again, and I look forward to many more dealings in the future!

Wade.

From: MORG811@aol.com
Date: Mon, 12 Oct 1998 01:20:35 EDT
To: Gary@tradeshop.com
Cc: raylc@tradeshop.com
Subject: WTB: Diamond Earrings

Gary-

Looking for RB diamond earring studs sets in white gold. Approx. size would be 1/2 ct. tw. and budget of $600 tops. Could you please advise if you can supply and when. Looking for SI2 to VS1 range or better.

Thx. Louise Morgan
ALSO:------
MANY THANKS TO THE TRADESHOP TEAM--a long awaited TY note. This has been a long time coming but I wanted to praise the jewellers on the spectacular workmanship in a dream come true ring for me, a .71ct. D-VS2 princess cut plat.ring.

Esp. many thanks to Ray in bringing the concept to life (you knew exactly what I wanted) and helping us shop for the right stone. Also to Duane in his patience for shopping stones for us, starting off with colored diamond and ending up au naturel. So so so glad I discovered you on the net and gave my business to you rather than the high priced Pdx town- rats and in the process got a lot more bang for the buck!

Can't wait for the next project, when the funding comes :)

Take care all.
Hugs & pats to "Lucky".

Louise & Paul Morgan

P.S. Haven't forgot the cookies I promised. Expect a not too distant visit. ;)
Doh?!?!? Cookies?!?!? yyyyyyyyyuuuuuuuuuuuuummmmmmmmmmmm.... {Grin}...

From: wmu94@flash.net
Date: Mon, 26 Oct 1998 18:24:54 -0500
Reply-To: wmu94@flash.net
To: duane@tradeshop.com
Subject: My thanks!

Dear Tradeshop,

Well the results are in. I purchased an ideal cut, 0.70 point, F color, VS2, round brilliant GIA certified diamond from Tradeshop and received it earlier this month. EXCEPTIONAL!!! I have taken it to two different professionals for appraisal, with overwhelming results. Both people valued the diamond to be much, MUCH higher than the purchased price (about 48% higher!) and they were amazed at the actual price when I revealed it to them. This doesn't even include the fact that I didn't have to pay sales tax. I have already recommended Tradeshop to several friends and co-workers and only have good things to say. I think I need more of your business cards for me to hand out!

Duane assisted me on the phone and was always courteous when dealing with my persistent calling and numerous questions. Buying sight-unseen made me a slightly nervous, but Duane assured me that no flaws were to be seen by the naked eye and that the diamond I had chosen was indeed a spectacular one. It was! The inclusions were even difficult to see at 40X. One of the gemoligists who appraised my ring said "that's one of the best cut diamonds that has crossed my desk in months". Thanks!

I must say I was very skeptical about such a large purchase via the internet. This is the first purchase of this size I've ever made over the phone, but I have absolutely no regrets. The only difficulty experienced during the entire process was FedEx delivering the package one day late.

I am currently in the process of having the ring made at a local jeweler (he had no problem with the fact I purchased the diamond over the internet). If I had to guess, I'd say he jumped on the internet that night to do some shopping of his own.

I have been as critical as possible with this purchase. I have spoken with several other men about their diamond/ring purchases, and NO ONE had put anywhere near the time or effort that I had given. I went to at least 8 local jewelers to look at their inventory and price shop before making this purchase. No one was even close!!! Tradeshop has upheld their end of the deal with an excellent value.

Thanks to Duane, Jan, and Ray (whom I've all spoken with on the phone at one time or another). I love the diamond! I'll have to let you know the results the "THE QUESTION" once my ring is finished and I ask my girlfriend to "marry me" . :-)

If I can answer anyone's questions you may e-mail me (I'm for real).

Sincerely,
Andy Ostrowski
wmu94@flash.net Date: Thu, 22 Oct 1998 19:18:51 -0400
From: rbecker1@bellsouth.net
MIME-Version: 1.0
To: raylc@tradeshop.com
Subject: Absolutely Perfect!

Ray and Co.

I wanted to write you a note to thank you for the EXCELLENT work! The engagement ring you created is exactly what I wanted. Additionally, I want to mention a few things...

First, I must confess... Initially, I was not 100% comfortable with the idea of making such an important purchase over the Web. Moreover, you guys are in Oregon?! However, I felt more comfortable with you and Duane on the phone than I did with any of the dozen or so jewelers I visited here in Atlanta. Your "real people approach," and willingness to take some time with me on the phone to assist me in making the right decisions won me over immediately. Customer service like yours is a rarity... and I would like to let you know that it was much appreciated. And don't let me forget Brian and Jan, who were both patient with me while I stressed about you meeting my October 22 deadline (which of course you met).

Secondly, after scouring many jewelers here in GA, and attempting in vain to get "hooked up" by people who know people, I consider myself lucky to have stumbled upon your Web site. The value you offered in both quality and price is greater than anything else I found. In the end, I feel 100% confident that I made the right decision working with you. And that is truly something, considering that I entered this whole diamond search process with very little knowledge, and a great deal of fear of being "ripped off."

All in all, you have a customer for life. And it would be a pleasure to act as a referral for your business should you have any would be customers with uncertainty about doing business on the Web, or interested in getting feedback from a satisfied customer. You may post my personal email address if you like, rbecker1@bellsouth.net, and I would be happy to respond to anyone who would like a return phone call to verify the quality service and product you offer.

In the end, you are probably tired of hearing such praise, so I will give you what I'm sure will be much more appreciated. My best friend Don will be in need of an engagement ring for his soon to be fiance. I will be referring him to you. He is a prickly sort, a bit skeptical of commerce over the Web much like I was... however, I am quite certain that with a little TLC and your standard quality of service, you will win him over.

Additionally, I will need a Wedding Band for my fiance. I would be interested in any creative thoughts you have. I am eying one of the channel set rings you have pictured on your site, but would like you to point me in the right direction in order that I find something that suitably matches the piece you created for me. Please email me some suggestions or give me a call at work 404 471 0940 (business hours est time).

Thanks again!

Richard Becker
Atlanta GA
P.S. You can forward me the GIA certs. The ring is a keeper!

* Richard, just a note from Ray... "You honor me vastly beyond my ability to spell..." {Grin}...

From: "Andrew Rogers" do219@hotmail.com
To: duane@tradeshop.com
Subject: Another Satisfied Customer
Date: Fri, 23 Oct 1998 12:40:23 PDT

Hi Duane,

Tominika Jackson here,

you helped me find the right rock.
I absolutely Love it!
Exactly the diamond I wanted, tradeshop made the whole shopping experience completely enjoyable.

Thanks again
Tominika Jackson
T-Girl

Date: Sun, 18 Oct 1998 16:39:53 -0500
From: Janna Shaffer
To: raylc@tradeshop.com, duane@tradeshop.com
Subject: Beautiful Sapphire, Platinum ring!
Reply-to: janna@cs.msstate.edu

Ray and Duane,

I haven't gotten the chance to sit down and mail you until now about how absolutely beautiful, sparkly, and perfect this ring is!!!

It is exactly what jon and I were looking for. Beuatiful, eye-catching, yet not gaudy. I've had many people complement me on the ring and want to know where I got this... and I point them to the web site :)

I couldn't be more satisfied and "giddy" with the way it turned out. Love them sapphires! Magnificent color of blue!

This ring will certainly last a lifetime.

Thanks for all your help,

Janna Shaffer (aka Boris Yeltsin's fiancee:)

From: "Bhattacharya,Tricia" Tricia_Bhattacharya@xn.xerox.com
Subject: Thank you for the beautiful rings!!!
To: Jan@tradeshop.com
Posting-date: Thu, 24 Sep 1998 17:13:19 -0400

Hi Jan,

(Please forward this note to everyone who worked on my rings.)

I wanted to let you know that I picked up my rings at the Fed Ex place on Tuesday night and that they are absolutely beautiful! My husband is SO impressed! The design is EXACTLY what I had envisioned, the quality is impeccable, and the weight is even more substantial than I had hoped for. People are totally knocked out when they notice the rings on my finger!

Thank you very, very much. I greatly admire your foresight in using the internet to run your business. I tell everybody how I got my rings made and pass your name on. I will definitely come to you again in the future when I want my next piece of jewelry made!

Knowledge IS Power!

Tricia Bhattacharya
Senior Project Engineer
Xerox Corporation

From: Go4proxy@aol.com
Date: Wed, 23 Sep 1998 11:59:09 EDT
To: duane@tradeshop.com
Mime-Version: 1.0
Subject: Re: pink diamonds

Dear Duane,
Sorry I haven't emailed you sooner.

I got the BEAUTIFUL diamond last week(late)and it really is stunning.

It has great life and small "bow-tie)but for me, it works! Thanks for all your help and keep me in mind if you have any other great pear shape or marquis shape colored diamonds with life around .50 to .75.

Sincerely,
Kathryn Wenzel

From: "Townsend, Sidney"
To: 'Duane Osburn'
Subject: RE: ORDER CONFIRMATION
Date: Wed, 23 Sep 1998 11:21:14 -0400

Duane,

I got the diamond and had someone look at it. Everything checks out at I'm happy with the deal I got from you guys. I already got it in a setting and it looks great. You can send the original certificate to:

Thanks for everything and I will recommend you guys to other people I know looking for a diamond.

Date: Mon, 21 Sep 1998 12:26:52 -0400
From: Matt Floros
MIME-Version: 1.0
To: Duane Osburn
Subject: ring

Duane--

I got the ring assembled, and it looks FANTASTIC.

Thanks for all of your help.

I take it my check arrived okay?
Matt Floros

From: Corun MacAnndra
Subject: Sue's ring
To: gary@tradeshop.com
Date: Mon, 21 Sep 1998 12:23:36 -0400 (EDT)

Gary,

Well I took Sue out for dinner Friday night. It was a nice little French restaurant. We were shown to a quiet table at the back of the terrace area where we were quite alone.

I had the roses and the sonnet she'd requested and which I'd written as the actual proposal. Once the waiter was gone I read the sonnet and handed her the roses. Then I gave her the ring. To say she was please is an understatement.

She was overwhelmed at how stunning it looked up close and personal. It's such a delicate piece of work. We both couldn't be happier.

Thanks to you and everyone else at Tradeshop who had a hand in this. We'll be ordering our wedding bands in the next couple of months or so. You'll hear from us again, have no doubts. And we're telling all our friends about Tradeshop.

Thanks for everything.

Sincerely,
Craig

To: raylc@tradeshop.com
From: "Joann K. Corey"
Subject: Thank You
Cc: corey_robert@advmar.com
Mime-Version: 1.0

Ray,

Howdy! First, let me apologize profusely for the lateness of this note. Although we received our ring back in August, I've been so busy at work getting ready for an upcoming shuttle launch that I haven't had a chance to get back with you to tell you how pleased we are.

So...THANK YOU so very much for the wonderful job you and your team did on our platinum ring (corey.html)!!! We adore it and have received many compliments. Bob's original design combined with your creative ideas and expertise resulted in a truly unique treasure which I immediately fell in love with. It is the most delightful and enchanted gift I have ever received.

Bob and I will definitely keep in touch. We already have ideas for future projects and wouldn't dream of having anyone but you guys running the show. Also, keep an eye on the post as we'll be sending a package or two your way!

Warmest Regards,
Joann & Bob Corey

Date: Fri, 18 Sep 1998 08:08:27 -0700
From: Myron tsun@seattle.sgi.com
Organization: SGI
To: Brian
Subject: Re: Satisfied

Brian,

Thanks.
Yeah, she's very happy with the earrings.
Later.

Date: Fri, 18 Sep 1998 09:09:20 +0100
Subject: Re[4]: Wow - the reaction....
TO: Gary@Tradeshop.com<

Dear Gary and Ray,

I just wanted to say thank you so much for the beautiful engagement ring.

I love it!!!

I hope Andi didn't try your patience too much whilst you were creating it - he can be very particular! Anyway all the hard work has paid off because the design is exactly to my taste - which I guess is a good sign for the future!

I would be interested to know whether you could make a wedding ring which will fit next to it? I don't want anything too fussy. Anyway - once again,a very big thank you.

With kind regards,
Teresa

From: KArnsdorff@aol.com
Date: Mon, 14 Sep 1998 18:42:00 EDT
To: Raylc@tradeshop.com
Mime-Version: 1.0
Subject: Belated Thank You

I couldn't remember if I wrote to thank you for my beautiful ring!

I was so caught up in the engagement, I think you were overlooked! I apologize. You created a gorgeous platinum setting for an 2.42 carat emerald cut diamond Robert Oake bought from you.

To say that it came out absolutely beautiful would be an understatement. I have people stop me all the time to look at it and tell me how beautiful they think it is.

I still stare at it in awe and amazement. You created an awesome piece. It will surely be passed on in our "future" family for generations to come. Thank you so much.

Sincerely,
Kim Arnsdorff

From: "Jed & Danielle"
To: Jan@tradeshop.com
Cc: gary@tradeshop.com,
Subject: thank you.
Date: Sun, 6 Sep 1998 09:51:27 -0400

Everyone at Tradeshop,

Thank you for the ring. Sorry I haven't written you sooner but we got engaged and are now buying a house so we've been pretty busy.

The ring is beautiful! Danielle loves it and all of our family and friends have admired it. We just got it appraised at almost twice the price that we paid!!!!!! I am recommending the Tradeshop to all of my friends who are in the market for a ring...we couldn't be more pleased with the quality and the price.

Thank you all so much.

Sincerely,
Jed Dickman
Beverly, MA

X-From_: corliss@sinbad.net Fri Sep 4 13:28:34 1998
From: Arthur Corliss
X-Sender: corliss@odin.org
To: Jan
Subject: Re: wire transfer info

Hello:

Just wanted to thank you all for the incredible job you guys did on that ring. My fiance was ecstatic over it, and the level of detail you got on the ring for that design was awesome. We're both very happy with it.

Thank you, again, and hope to do more business with you in the future. :-)

--Arthur Corliss
Bolverk's Lair -- http://www.odinicfoundation.org/arthur/
"Live Free or Die, the Only Way to Live" -- NH State Motto

Date: Sat, 29 Aug 1998 09:05:17 -0700
To: Ray Elsey
From: Fred Brannan
Subject: Re: How's my ring coming??

Hi Ray - Yes, we are happy!!

It looks beautiful - mixed metal look - diamond sitting up high in all its glory - gorgeous - THANKS.

As usual, you were more than patient with me. Sometimes when companies grow like you have, the customer gets lost in the shuffle. Not so with you. I truly admire your honesty, passion and I really like the way you have made it a family business.

My husband and I are both teachers and one of our sons just got his first teaching jobs in Grandview, WA, and the other is still in college and wants to be a college professor or technical writer. None of us will get rich in this profession, but I think teaching or having the power to change someone's life is an important job.

Anyways, that's probably more than you wanted to hear, but I thank you for what you do, brightening people's lives with your talent and creativity. I think I'll be able to put my finger on some chocolates soon to come your way!!

Tenny Brannan
freten@colfax.com

X-From_: dklatt@email.msn.com Sun Aug 23 22:40:57 1998
From: "David Klatt"
To: "Ray Elsey"
Cc: "Gary"
Subject: Thank You!!!
Date: Sun, 23 Aug 1998 22:41:11 -0000

Susan and I can't thank you enough for all of the outstanding work you have done for us!

It has been a great pleasure working with you guys this past year and a half, beginning with the original engagement ring we designed together and picking out the perfect diamond, to the wonderful ideas your web pages offered us in choosing our wedding bands (thanks also to Mike Dimitroff).

We couldn't be happier with the excellent service, the value, and above all, the finished products! It was amazing to find that the rings were estimated at nearly double what we paid for them!

We look forward to working with you again in the future! I'm sure you will be seeing several of our referrals in the mean time...: ) We'll be sure to stop by every so often and see how y'all are doing down there in Portland. Hope you enjoyed the chocolates! Take care, and thanks again for EVERYTHING!!! David and Susan Klatt dklatt@msn.com Home: (425) 641-0222 Work: (206) 622-4900

From: VKXB58B@prodigy.com (DR JOHN E FRIEDMAN)
Date: Sun, 21 Jun 1998 21:22:46, -0500
To: Duane@tradeshop.com
Subject: Dr. John Friedman

Hi Duane,

I am quite pleased with the princess diamond.
I expect that we may be able to do more business together in the future.

Thank you.
John.

From: "John Dutton"
To: jan@tradeshop.com
Subject: my beautiful ring!
Date: Thu, 18 Jun 1998 16:23:32 -0400
X-MimeOLE: Produced By Microsoft MimeOLE V4.71.1712.3

Hi Jan,

The ring arrived today and it is amazing! It's the most beautiful ring I've ever seen, and totally exceeded my expectations. I absolutely love it! The only problem is that the ring size appears to be too big. I had my finger sized at two different jewelers who said size 5, but my new ring is loose over the knuckle. It has beautiful hand engraving on the shank top and sides, and Im afraid making the ring smaller locally will compromise the engraving. What should I do?

Thanks for your help!
Sharon Dutton

X-From_: stacym@kodakr.kodak.com Wed Jun 17 13:47:06 1998
Date: Wed, 17 Jun 1998 16:53:56 -0400
Subject: Re: ORDER CONFIRMATION
From: "Munechika, Stacy"
To: Jan
Mime-Version: 1.0
X-Priority: 3

Jan,

I received the diamond today - it looks fabulous!

Thank you,
Stacy

From: "Michael Konopinski"
Reply-To: MKONOPI1@email.mot.com
Organization: Motorola
MIME-Version: 1.0
To: Ray Elsey
Subject: CONFIRMATION ONCE RECEIVED :)

Ray/Duane/Jan,

The diamond is fantastic! I'm going to go ahead and confirm that I'm keeping it. Please send the original GIA certification when you can.

Thanks again.

Mike Konopinski
847-632-7637

X-From_: carlson@pa.dec.com Thu Jun 11 13:03:21 1998
From: carlson@pa.dec.com
To: gary@tradeshop.com
Subject: The ring arrived!
Mime-Version: 1.0
Date: Thu, 11 Jun 98 13:01:28 -0700
X-Mts: smtp

Got the fedex package today, tore it open, and was extremely gratified to see the marvelous detail in the engraving. Thanks so much! Now, assuming my S.O. says yes, I'll have a celtic design for you to look at in a few months. Thanks again! -Justin Carlson carlson@pa.dec.com

X-From_: labow@okway.okstate.edu Wed Jun 10 11:16:35 1998
From: labow@okway.okstate.edu
Date: Wed, 10 Jun 98 13:15:37 -0600
To: Gary@tradeshop.com
Subject: Re[2]: Ring is done!!!!!!

gary,

just got the ring at lunch and it is stunning! you should see it sparkle in the sunlight! thanks so much for your help. it was nothing but a pleasure doing business with you and i hope to use your services again soon. actually, my finance should be calling to order my ring anytime now. but if you happen to talk to her don't let her know what i got for her. it's a surprise!

sincerely,
ben labow

Date: Sun, 28 Jun 1998 21:15:30 -0700
From: Joseph Puglia
MIME-Version: 1.0
To: Duane Osburn
Subject: Re: Up-date

Dear Duane

After much persistance on my part, and the help of a can do guy called Maurice, We got the package at about midnight. Well I have it to Kaitzer this morning. Let me tell you she flipped. She really flipped and she absolutely loves this ring. She was so moved and just thinks that it is perfect. Me too. Doing this over the net was sort of scarey, but you did a great job and I thank you. Okay, We will be in touch. So you guys sure kicked ass of that. I could not have been more pleased.

Thanks for all the time that you spent with me on the phone, and thanks for such a beauiful keepsake.

Joe Puglia

From: "Roger & Joanne"
To: "Gary"
Subject: Re: MY RINGS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date: Sat, 13 Jun 1998 16:01:54 -0400

Date: Sat, 13 Jun 1998 23:29:54 -0400
From: "Christopher N. Walker"
To: raylc@tradeshop.com
Subject: Tradeshop and Staff WOW!!

Date: Wed, 10 Jun 1998 16:30:06 -0500
From: Rick and Terry
Reply-To: msterry@bellsouth.net
To: raylc@tradeshop.com, gary@tradeshop.com
Subject: The "Southern" Lights!!!

To: Gary@tradeshop.com, Jan@tradeshop.com, Ray@tradeshop.com
Subject: The most wonderful rings
Date: Wed, 10 Jun 1998 10:11:49 +0100
From: "Kim" ktuccio@typehouse.com

Hello,

Where do I begin?

They are the most beautiful, wonderful, perfect things I have ever set eyes on. You are truly"masters of your domain" as we say in the business. I never dreamed our wedding bands could look soooooo great.

When I first found you on the net i must admit I was a little skeptical but.... now I can assure you I will never order jewelery from anywhere else. I thank you for making something so important to me so perfect. I will recommend you time and again. (I have book marked your site on all the computers in the shop)

Thank you, Thank you, Thank you!!!!!! Another very satisfied customer Kim Tuccio

Date: Wed, 10 Jun 1998 02:49:19 -0400
To: raylc@tradeshop.com
From: Louis Lanier
Subject: Great Job Guys!

From: "Wolak, Heather"
To: "Ray (E-mail)" , "Gary (E-mail)"
Subject: Kudos to the entire Tradeshop Family!!!
Date: Wed, 10 Jun 1998 10:46:50 -0500

X-From_: sean.forbes@bain.com Wed May 20 16:02:49 1998
Date: Wed, 20 May 1998 18:59:59 -0400
From: sean.forbes@bain.com (SEAN FORBES)
Subject: My 3.01HSI1
To: "Ray L. Elsey"

Ray,

You know what buddy?

I get on line at least once a day to check out the competition. I pull up their diamonds, and compare them to Tradeshop's. In the last three months of doing this, I haven't once found a diamond better than the one you sold me in terms of either dimensions, or price.

In fact, I've yet to see one in the same color and clarity range, with the same math. Not once.

It blows my mind. Just wanted to say thanks for steering a guy who was clueless about diamonds back in November toward one of the best buys I've ever made. It looks like a million on Anne's hand.

It's all about math.

Cheers,
Sean

X-From_: Jhoenie@ysi.com Thu Apr 30 09:35:23 1998
From: "Judy Hoenie"
Organization: YSI, Inc.
To: duaneo@tradeshop.com
Date: Thu, 30 Apr 1998 12:38:39 -0500
Subject: THANK YOU!

Duane,
Thanks so much for all of your help, the ring is beautiful!

Please thank all of people who helped to get my ring assembled, polished, and shipped it is absolutely gorgeous!

My earrings look great, too! I'm glad I decided to keep the diamonds from my original band. I'm off to show my ring to a prospective customer for you, he's a bigwig here (at YSI), and his wife has expensive taste, she wants a 2 c. diamond. I'll be sure to tell everyone about Tradeshop.

I'm going to get an appraisal. So please hold on to the original certificate, and I'll get back to you.

Thanks,
Judy

X-From_: shangene@erols.com Mon Apr 27 18:52:27 1998
From: "Shana Solomon or Gene Bernard"
To: "Gary"
Subject: Re: got it - thanks!
Date: Mon, 27 Apr 1998 21:49:54 -0400

Gary

The ring arrived and it fits. Thanks so much!

Shana Solomon

X-From_: djs@telcom.arizona.edu Mon Apr 27 11:11:07 1998
Date: Mon, 27 Apr 1998 11:11:01 -0700
To: Gary@tradeshop.com
From: Donna Snodgrass
Subject: Another Satisfied Customer

Hi!

I received my package Saturday morning, on schedule. The pendant is much prettier in person than on the net and the ring is the substantial piece I was looking for, really quality work. Thank you very much!

I'll be sure to keep your website bookmarked and will recommend your services to anyone interested!

I'm also sure we'll be in touch again.
Thanks much -
Donna Snodgrass

From: "mike wilcox"
To: raylc@tradeshop.com
Subject: thanks
Date: Sat, 18 Apr 1998 14:53:56 -0700

Ray,

I must say I don't think we have ever dealt with a company that is so personable. Every time we have called you are there to talk to us. No recorder messages, no he'll get back to you. I feel as if we have known you for an eternity!

It is wonderful to know that real people still exist, and that you care about what we the people want and need (if only our government listened as well.) I am so very excited about receiving the sample to view that I haven't been able to sleep. I came home from work this morning at 7.00 am and have been on your site since (I think its about 1:30pm). I keep dreaming up future heirloom jewelry to have made.

The great thing is it's not a dream you make it possible for the average blue collar working person to afford heirloom pieces. Thanks for being available to us. We are looking forward to working with you.

P.S.
If you ever decide to go public let me know

Heidi Elizabeth
Bost & Carl M. Wilcox
Nevada City, Ca

X-From_: lboterf@shearman.com Fri Apr 17 06:52:32 1998
From: "Alexandra Boterf"
To: duaneo@tradeshop.com
Date: Fri, 17 Apr 1998 09:48:17 -0400
Subject: Re: MY RING!!!

Duane,

I got the real thing last night and it is BEAUTIFUL!
I'm now showing it off around the office. Bill said he wished he were a fly on the wall to see people's reactions!

If anyone is thinking of getting engaged, I'll be sure to refer them to you guys. I'll be contacting you soon about some pearl jewelry for my wedding day.

Lex

X-From_: Jeff.Hasmann@reichhold.com Mon Apr 13 06:30:29 1998
From: "Hasmann, Jeff"
To: "'gary@tradeshop.com'"
Subject: Iolite Pendant - Received
Date: Mon, 13 Apr 1998 09:30:13 -0400

Gary,

We received the iolite pendant over the weekend. It looks awesome - beautiful work. It's truly a special piece.

Thanks so much!

[P. S. - I'll be sending the tsavorite to you, probably within the next 8 weeks ]

Jeff

X-From_: dlloyd@orlandosentinel.com Mon Apr 13 09:47:29 1998
From: dlloyd@orlandosentinel.com
Mime-Version: 1.0
Date: Mon, 13 Apr 1998 12:43:41 -0500
Subject: Diamond
To: duaneo@tradeshop.com

Duane,

Just wanted to let you know that I was BLOWN-AWAY by the quality of the stone you shipped. I took it to the jeweler and he was amazed at the color and cut quality of the stone.

Thanks for everything.
A new loyal customer.
Dean Lloyd

From: "Denise and Jim Kaltenbacher"
To: "Ray Elsey"
Subject: There once was a man named Ray...
Date: Sat, 11 Apr 1998 11:22:04 -0500

Even better than I ever imagined! They say everything happens for a reason and I am glad the Elba ring didn't work out. I am MUCH happier with this one- it is unique and a true work of art. It's a neat feeling knowing that someone's incredible talent made it all possible. Thank all of you for your time, patience and talent-

REED ON, MY JOOLER FRENDS! :)
Denise

There Once Was A Man Named Ray�
by Denise Kaltenbacher 4-10-98

There once was a man named Ray,
who tinkerrd wit jools all dam day.
Den along came dat (grin:)
and da idea was in
�We can let evryone play!�

His bet was the net
to get those diamonds set
in platinum and gold
and eye candy behold!

His dream has come true,
and more than a few
of we dreamers, are glad that it did-
his prices are da very lowest bid!

Me, I was a pest,
saying �when am I next?�
But Ray and Gary just sent me those (grins:)
and calmed me until my setting was in.
The ring is now mine,
but my computer still finds
Tradeshop.com in 56k time!

I love surfing the site,
and uv Ray�s horrable spelling?
I laff at the frite!
For a man so computer adept-
what the hell happened to spell check?

My thanks are all yours
and recommendations for sures.
But that spell check- What do ya say?
Nah-I�d much rather laff wit� da jooler named Ray!

{Grin}... Alrighty then, it's the spelling checker for me now, when I built this site it was for "real people," and this site shall forever be decideated to their needs, dreams and desires. If I can make a dream come true for a real person, instead of helping a corporation build sixty new stores, then I go home an infinately happy man. Bless you Denise... ...and lay off the damn spelling jokes, alrighty?!?!?!?

X-From_: wwolfe@email.msn.com Thu Apr 9 08:11:02 1998
From: Willy Wolfe
To: "'Duane Osburn'"
Subject: RE: Engagement Ring
Date: Thu, 9 Apr 1998 08:13:45 -0700
Encoding: 39 TEXT

Duane,

Been meaning to let you know how it went, but busy on the road lately. I dropped in the bottom of a crystal champagne glass filled with Perrier Jouet. She didn't notice it at first, but after a couple sips saw the ring and yelled in delight. She really got loud after she took it out and I put it on her finger. She's been showing it off to all her friends, all of whom have commented that it was the most beautiful ring they'd ever seen. All thought it incredible that it was purchased online!!!

Thanks for all of your help. You sure made it easy and comfortable to make this step. It was definitely a hit!!!

Best Regards,
Willy
2.08 "D-SI1" in a fine platinum solitare...
X-From_: terryt@bendnet.com Thu Apr 9 20:45:39 1998
From: "Terry T."
To: Duane@tradeshop.com
Subject: Absolutely perfect!!!
Date: Thu, 9 Apr 1998 20:44:17 -0700
X-MSMail-Priority: Normal
X-Priority: 3
MIME-Version: 1.0

Dear Duane and Ray,

I couldn't be happier with my ring!!
It is exactly as I envisioned it! I want to thank both of you for being so patient and understanding with me. Terry and I had fun coming over and meeting both of you and looking at your operation. Count on the fact that I will be handing out your business cards and referring people to your great web site!

Thanks again for making our 20th anniversary a special time!
Sincerely,
Cheryl
X-From_: breeze@mc.net Fri Apr 10 10:24:43 1998
Date: Fri, 10 Apr 1998 12:21:49 -0500
From: Michael Nolan
MIME-Version: 1.0
To: Gary@tradeshop.com
Subject: GOT IT , GOT IT

I cant believe I honestly looked all over the Chicago area for 5 months and couldnt find anything that could even compete with the quality and value you provide. I for one am a lifetime fan and will definately do business with you again. I love this ring , it is exactly what I was looking for. Weighy yet elegant. LOVE IT, LOVE IT....

This was my 10 year anniversary present.....and boy, did I get well compensated for time served..Ha!
Thank you again.
I will be sure to recommend you to everyone I know. Sincerely,
Kim Nolan
Breeze@mc.net

Date: Tue, 10 Feb 98 17:36:55 -0600
x-sender: gessner@mail.airmail.net
From: Mark Gessner
Subject: Apartment Complex Destroyed by Platinum Blast
To: "Ray Elsey"

IRVING TEXAS (UPI) - An entire city block was destroyed this morning, in a searing white-hot blast. According to authorities from the Texas Department of Nuclear Safety, who declined to be identified, the Valley Ranch Apartments and the surrounding residences were vaporized in what appears to have been a tactical nuclear explosion. Details are sketchy at this early hour, but witnesses around the blast zone reported seeing a Fedex delivery van parked outside the apartment of one Alan DeMarchie, just minutes prior to the blast.

"This was clearly the work of some subversive Terrorist organization," said Jesse "Bubba" Farnsworth, the mayor of Irving. "We believe the package was Fedex'd from the U.S. Pacific Northwest, an area with notorious ties to the terrorist underworld."

Unusually high traces of Platinum and crystallized carbon were found near ground-zero, a finding which frankly has bomb-squad detectives baffled. "We don't usually find Platinum in this high a concentration near our nuke sites," said Biff "Cowboy" Brandon, master sergeant of the Irving Police Bomb Squad. "Plutonium, yes, Platinum, no. "We're still running tests," he said, "but there is absolutely no radioactivity present. That's just damn strange in a flash-blast of this magnitude."

Witnesses reported hearing a "rebel yell," followed by a blindingly brilliant white flash just minutes after the Fedex truck pulled away. Apartment houses for two blocks around were covered in a fine layer of carbon dust. Some of the eyewitnesses who had looked straight at the flash were taken to Columbia hospital of Irving and treated for retinal burns. Most are expected to recover,though those who were not wearing sunglasses will suffer permanent eye damage.

Associates of Mr. DeMarchie have confirmed his ties to the terrorist underworld in Portland. Investigations of computer logfiles at Mr. DeMarchie's internet service provider have indicated numerous visits to an alleged terrorist underworld front site called "www.tradeshop.com," which purports to fabricate custom jewelry.

The proprietor of the Portland Tradeshop site, Mr. Ray Elsey, said, "Hey man, I told that DeMarchie charactor not to open the led-lined shipping pouch inless his seat-belt was fastined and his sunglasses were on. We can't be respansible for what heppens if one of our custamers duzn't folow the direxions."

Tradeshop's owners have also denied all ties to the terrorist underworld, claiming that their custom Platinum and Diamond jewelry simply "Rocks yer world, man!"

Mr. DeMarchie could not be reached for comment.
From: TaiBoricua
Date: Thu, 12 Mar 1998 13:45:50 EST
To: Gary@tradeshop.com
Subject: Re: FINISHED!!!

Dear Gary:

It's AWESOME! I can't wait to have it in my hands. I am totally ecstatic and completely satisfied with the beauty of this ring. I never thought it would look so beautiful. The stone looks amazing in the platinum setting. I am sure my honey is going to be knocked off his feet when he receives it.

I've shown it to all the girls in my office. They are in love with it! The platinum setting is fantastic. The Ken Mathias style looks even more beautiful in platinum. I just can't find the words to tell you how happy you've made me. When I first set out to get David the perfect ring for his birthday/our engagement, I had no idea it would be as easy as signing on to your internet website.

You've been great keeping me posted on the progress and it all happened so fast. I can't believe it's already done. I don't think I'll ever purchase jewelry from a jewelry store again! And you know what, I work across the street from New York's diamond district. I shoppe d around but nothing compared to what you guys had to offer. Your prices were also a determining factor. I am going to receive a custom made platinum ring for $1000. That's something I never thought possible.

Thank you so much. As you can see, I have no regrets and am happily looking forward to receive the platinum at the end of the rainbow. Hee.

Maddy
Client Letters, Part Duex Continued, (Click Here)
I had to break this into two parts, over half a meg to download is just too much. I hope that you get the idea, and do click the links to see what the shouting is all about :)