Diamond Customers
*We offer you a *money back refund if you are not completely satisfied
with your diamond.
This is our default...It is your satisfaction we are working for. We suggest you
seek the services of a local gemologist, to verify the value and match the
diamond to the certificate/lab report. We can ship the prefered methode, US Registered Insured Mail. US Mail is much more cost effective, FEDEX and insurance is based on the shipped amount. We suggest a 7 day approval period, to have the diamond evaluated, but if you need a bit more time just let me know.
Once we have confirmed your dream diamond is ready to ship innitiate the wire transfer. Soon we'll have our secure server up too, but for now if you choose to use a credit card please call 1-800 224-8086...
Enjoy our "No BS, Lower Prices, Higher Quality, Volume Sales, Fractional Markup Web Site!"
Oh yeah, about that Customer Satisfaction thing???
We love our vendors, but we check every single diamond carefully, just as you would have it if you had a choice, and we do not ship what we do not like. "We make sure your diamond is perfect, and you are extremely pleased!" We care enough to be your "eyes". If you ever wanted to effectively know the difference between us just hit this link! If you appreciate quality, value and common sense you'll love this site.
We also have a low price guarantee!
We won't charge you and added fee for using your MasterCard or Visa,
so just remember that if others ask you to pay more, "why the heck do that anyway???" Actually, it violates their terms of service with merchant's service, and can cost them a heafty fine & loss of their account... We offer you "no salestax", "no added fees", "greater buying power & lower prices"... Internet users tend to be smarter than your average person, we just thought you should know :) There is no reason to pay more than you have to.
Diamond Returns?
All wire transfer, check and cash transactions refunds are 100%. We also offer Wire Transfer & Cash Diamond Customers a 2% Discount off the listed diamond's price on-line!!! We do this for diamonds, but not for mountings. The 2% is a wire price for the center diamond discount for cash.
*If you choose to use a credit card to purchase your diamond refunds are less a 2.4% non-refundable processing fee, we do not profit from this policy what so ever.. This only offsets the fees to process.
...did I mention Oregon has no salestax?
We're working hard for you, to keep your prices down and your satisfaction at an all time high. We'll ship with a copy of the original certificate, and once approved we'll send the original to you promptly... Your satisfaction is upper-most in our minds, and you will find were are both flexible and effective as well.
"Enjoy the difference!"
We offer you all the information it takes to totally be satisfied with your diamond purchase, we are not going to sell you, you will learn and select with our help.
Dream big here grasshoppers, you can afford to... You'll find all the quality, and twice the value here every day.
Your satisfaction is our default! :
Verify the Diamond, the Certificate & Value...
We suggest that you seek the services of a local "Independant Gemologist" for this unbiased and objective step, for a retail jeweler makes their money by selling product, not by being objective, and it's called "Sales".... In fact it's been pointed out that if you ask "I inherited this diamond, and I want one just like it to match" you will begin to understand the honest object valuation. Not a great idea going to the retail jeweler who just "lost the sale" to get an objective call, "yes?"
You will find local indepandant gemologists are great at matching the diamond to the certificate, but do not assume that they can either duplicate the gemological lab's conditions or the lab's consistant results, that a person passed a GIA home study course does not impress me much, but they can be expected to match successfully any diamond against any certificate, for that is a matter of measuring and checking lab report data... Don't confuse local subjective grading for a Laboratory Report, for it can really cost you "Big Time"...
Remember, "Knowledge is Power!"
Custom Jewelry Customers
1.
My policy is to begin the wax carving and start a project
only when we have secured 50% down, and we have
clear and concise instructions as to the requirements... My intent is to define
a project and complete it to your specifications, if those specifications change we will bill (itemized) for the additional services and materials. Ball park estimates are free, Waxes will be cut when a 50% down payment has been secured. We can build your dream for you afford ably, but we recognize the intellectual property of others. We make things one at a time here, to our customer's specifications, we really have no interest in producing such copyrighted items.
When you send me "order confirmation" e-mail included finger sizes, specific instructions, and contact phone numbers to activate a project!
We'll build what you want, just the way that you want it.
2.
Once the Wax is approved, and the project is ready to move into metal please make arrangements immediately to retire the balance due, so that there is not any delay for the project. Once we have reached this stage I want the mission to build the project and make it perfect, so please take the next logical step at this time...
If the style changes in mid-stream there will be a charge to cover that change,
so when I give you an estimate it is for a specific project and receipt of your
down payment verifies your authorization to proceed... I offer my customers a full one year guarantee on
all items manufactured, and stand behind all the products we sell here. I have
no interest in making "cheap jewelry cheap," but rather I offer the rather
unique opportunity to enjoy the best of custom quality without the snotty
attitude or high markups... Well, the high prices anyway... {Grin}
Enjoy the savings, the creativity and the unlimited possibilities, but when a project is commissioned it is done as the original specifications require...
3.
If you commission a custom project and later decide you
wish to return the item I must charge for labor costs, and only refund the
balance, which will be different on every job... Refunds can be in the 50% range for custom built to order. Rather than just say "no refunds" I'd rather just say "please order what you want, and I'll build it for you," and count on you to do just that. It makes sense to say "custom special order is the most expensive task by far that we preform here, labor and time cannot be re-melted and reused, it's
gone forever"... We have a full money back guarantee on diamonds but I can't
offer this for custom work, which we build uniquely to the customer's specifications.. I think you will agree that we build some rather
groovy stuff, and we'd love to build something for you... We guarantee you
satisfaction and top quality work, as you see in my pages, and invite you to
explore the wonderful world of custom jewelry
yourself! We are here to work with "you," and build to your specifications.
How to send something here to us...
I highly recommend sending all item here via the US Registered mail, for FEDEX and other express services, while faster, all have less than desirable insurance options, so for both safety and for common sense please send all items to the address shown in the transfer/order page.
When we ship FEDEX or other carriers we have our own insurance policy, like a Lloyd's of London style policy. If you want the safest transport possible for your treasured items go the US Mail every time... I share my credentials and my history, my references and customer's comments... We're here for you, just give us a shout :)
Standard Stocked Web Cataloged Items
We feature many super fine factory made items, high quality parts and items that we can order for you, and sell you at half of the going prices and manufacturer's suggested retail price. We fully warranty all products and services for one year too, so you have both quality and value, uncommon for the jewelry industry, yes? If you return a standard item you will be charged a 20% restocking fee. One of the ways that we can offer you these prices and options is by having a lower overhead, and stocking inventory someone ordered and returned circumvents this intent, so please be sure you want an item before you order it... An item never worn or sized may be entirely returnable and totally refundable. We'll gladly share the manufacturer's names and stock numbers with you for products shown, so you might see them locally and eliminate any doubts, so that you don't run added expense and steps... Your satisfaction is our goal, and our web pages are the result of our efforts to please.
Celtic Bands and Patterned Wedding Bands
For the designing of the etched
bands (Celtic Band Styles) using customer's art
I charge $100 minimum up front to work that
art into the design for the rings, that includes modification of the existing designs.
Regardless of your art, or my stock patterns, I make these to order, one at a time, and try to make them just the way you have asked, specifically made for you...
. My stock patterns offer you all the quality
and none of the design expense of custom design, but if it's custom then you can count on fine quality, I image these designs at high rez so they are crisp and
delightful... Since most projects take a bit of time you may mail us a check, or
wire transfer, to get the job underway... To start instantly you may use the credit card for the down payment...
I make these to order, so the 20% restocking does not apply for Celtic or Photoetching items, we build these to order "one at a time" so please order only what you want, if a full bore custom using your art up to a 50% restocking fee might be charged, for we would scrap the ring rather than resell it, and the odds another would want exactly the same configuration is rather remote... Time is money, and I spend a tremendous amount of time and dollars casting, filing and finishing each piece to order. Don't want to slow you folks down, but I do want you to value my time, and my efforts so just know that "Celtics are Custom" even if a standard house design is used.
Special order work cost me great deal of time
and materials to complete, so we want to take things in logically defined steps,
like a wax approval stage, where the customer has actually seen the wax
on the web, and given their approval to go to the next stage (metal)... By gaining this approval, and the authorization to proceed, we move to the next phase. Earnest money is required for everything past a basic estimate.
I want you to be happy, so I make the effort. Some jobs are straight
metal jobs, hand-built in the metal, those we'll move straight forward into the
metal once the design has been agreed upon. If a special order job built to
order is returned a restocking fee will be accessed. I can build anything you
might want, just make sure that you want what you order please. Since I take the time to approve each step your satisfaction is better assured, and remember that Quality is the mission, not just fast... If we are not given the time to do things right, we will simply pass on the job... Period!
My Customer Referrals will give you the idea
about what we do here, and there's hardly a more powerful page in my production
than the current web work page, where
special order is tracked for real people just like you... ... "Make dreams
come true without the
nightmare of retail prices!"... Order
Info has it's own page :)
How to send something here to us...